Products Flashcards
(8 cards)
1
Q
what is a good?
A
Something tangible, usually homogeneous, doesn’t involve the customers and that can be manufactured then stored for future purchase
2
Q
What is a service?
A
Something intangible, usually personalised, the customers are involved, and it is produced in the moment, cannot be stored.
3
Q
What business provides goods?
A
Manufacturing businesses
4
Q
What business provides services
A
Service businesses
5
Q
what are the key elements an operations system
A
inputs, processes and outputs
6
Q
elements an operations system
inputs, processes and outputs
A
materials management, CSR and considerations
7
Q
what do processes involve
A
Tech development, quality management, waste minimisation, CSR and global considerations
8
Q
What do outputs involve
A
Quality management, waste minimisation and CSR
