Quality management

Question 1

what is quality management

Answer 1

the degree of excellence of goods or services, and how well they fit their stated purpose.

Question 2

what contributes to a product’s ability to fit its service

Answer 2

that it’s reliable, durable, nice design, easy to use and how well it fits its stated purpose.

Question 3

what does quality management help improve

Answer 3

minimises wastage, improves customer satisfaction and rep, and leads to fewer errors at the beginning of production

Question 4

what are the types of quality management

Answer 4

quality control and quality assurance plus total quality management

Question 5

what is quality control plus disadvantages

Answer 5

The use of inspections along production to catch problems and errors. dis = errors already happened

Question 6

what is quality assurance plus disadvantages

Answer 6

The use of a system so that a business can achieve production standards. Guaranteed quality. dis = expensive. An example is ISO 9001

Question 7

what is Total quality management and a disadvantage

Answer 7

An ongoing business continuously improving, every person does their best. dis = requires all employees to commit