Professionalism

Question 1

When is it acceptable to be dishonest in a professional setting?

Answer 1

It is never acceptable to be dishonest.

Question 2

Bradley was late to work this morning. However, no one saw him come in late. When filling out his time sheet, he is tempted to record that he arrived at work on time. But Bradley does the right thing by recording the actual time that he arrived at work. Which trait does he demonstrate?

Answer 2

Honesty

Question 3

Which of the following items demonstrates flexibility?

Answer 3

Learning a new method

Question 4

What is NOT involved in the process of exchanging messages?

Answer 4

Being persuasive

Question 5

Natalie is a secretary and must complete a large amount of filing this afternoon. At 1:00 PM, the office receptionist gets sick and goes home. The manager asks Natalie to fill in at the front desk for the rest of the afternoon. Which trait does Natalie demonstrate by adjusting her schedule?

Answer 5

Flexibility

Question 6

How should employees behave during interactions with clients and co-workers?

Answer 6

Professionally

Question 7

Which of the following is an example of enthusiasm?

Answer 7

Encouraging the team

Question 8

Which of the following is not a part of personal care?

Answer 8

Covering Tattoos

Question 9

Which of the following is NOT a way that regular physical activity affects the body?

Answer 9

Adds tension

Question 10

In what way can an employee demonstrate commitment?

Answer 10

By staying late to help a co-worker finish a difficult task

Question 11

When is it acceptable to criticize cultural or religious beliefs in the workplace?

Answer 11

It is never acceptable to criticize cultural or religious differences.

Question 12

Which of the following demonstrates responsibility?

Answer 12

Admitting to a mistake

Question 13

Lydia works at a medical facility in which all employees are required to wear white shoes. Lydia does not agree with this rule. What should Lydia do?

Answer 13

Comply with the rule and wear appropriate shoes.

Question 14

Adrian uses the problem solving method to solve a problem. After she implements her solution, she discovers that her strategy did not work. What should she do next?

Answer 14

Evaluate the results and create a new solution.

Question 15

The office manager, Karen, must solve a scheduling problem that affects the entire team. What should Karen consider before she implements a solution?

Answer 15

Is this the best solution for the entire team?

Question 16

Why is the evaluation step an important part of the problem solving method?

Answer 16

To determine whether the solution was successful or if another solution would have worked better

Question 17

Pam is not a naturally organized person, but she is creating a time management plan to keep track of her daily tasks. Which of the following is an important technique for her to follow?

Answer 17

Prioritize tasks.

Question 18

Which of the following is true?

Answer 18

You can learn from failures.

Question 19

What is the first step in the problem solving method?

Answer 19

Identify the problem.

Question 20

What should an employee do if a goal fails to be accomplished?

Answer 20

Evaluate the goal and determine the reason for failure.

Question 21

Which of the following is an example of a time management tool?

Answer 21

Daily planner

Question 22

When solving a problem in a group situation, which of the following traits should be demonstrated?

Answer 22

Compromise

Question 23

Problem solving is the ability to analyze a situation by looking at ____.

Answer 23

The Bigger Picture

Question 24

Recognizing oneself as part of a whole and working toward a common purpose is called what?

Answer 24

Team identity

Question 25

What is required of all conflict resolution strategies?

Answer 25

Compromise

Question 26

If a person is always asking questions and challenging concepts, what role can this person play on a team at work?

Answer 26

Challenger

Question 27

You are given the following goal at work - Using the manufacturing parts list of 200 items and count the inventory in the warehouse. Record the results on the parts list. What part of "SMART" is missing from this goal?

Answer 27

The "T" is missing

Question 28

A team member is out sick and she has a presentation to make. You gather her presentation material and do the presentation yourself. What type of role are you taking on the team?

Answer 28

Chameleon

Question 29

Why is it important for teams to have frequent meetings?

Answer 29

To keep all team members aware of a project's status To outline the duties of each team member To establish goals All of the above

Question 30

You are putting together a team for a special project at work. Your friend Jim and another co-worker John both want to be on the team, but you only have room for one more person. They both have the same skill and work ethic. Which of the following is a good decision?

Answer 30

You choose Jim since they are both similar employees and choosing your friend is OK.

Question 31

If a person can encourage people to follow an idea, what role can this person play on a team at work?

Answer 31

Promoter

Question 32

You are asked to lead a team that needs to develop many creative solutions for the company's manufacturing problems. What type of leadership style is best for this team?

Answer 32

Democratic

Question 33

What happens to a team without good leadership?

Answer 33

Team may become unproductive and dis-unified

Question 34

In the workplace, every employee is a member of a ____.

Answer 34

Team

Question 35

Which of the following is a trait that effective leaders demonstrate?

Answer 35

Commitment

Question 36

Which of the following is NOT a characteristic of an effective team?

Answer 36

Few meetings

Question 37

When is it appropriate to give hurtful criticism about a teammate's opinion?

Answer 37

Never

Question 38

What is the first step in setting up a good team at work?

Answer 38

Set goals

Question 39

As a team leader, why should you avoid negative attitudes?

Answer 39

They can be destructive and prevent the team from achieving goals.

Question 40

Which of the following is the best method for communicating team goals?

Answer 40

Discuss goals in a group meeting

Question 41

What kind of leadership style would be best to employ if quick decisions are needed on a team?

Answer 41

Autocratic

Question 42

David is a shy person and does not communicate well in group settings. Should he continue his career goal of helping people as a social worker?

Answer 42

Yes, because group communication skills can be developed through hard work and dedication.

Question 43

Confidentiality is the keeping of sensitive_____and______ information private

Answer 43

personal and business

Question 44

What type of confidential information is most sensitive?

Answer 44

Personal

Question 45

What type of confidential information are trade secrets?

Answer 45

Business

Question 46

A list of only credit card numbers was accidentally posted to a business's web site. Is this breach of identifying information?

Answer 46

No

Question 47

An online business only needs a confidentiality policy for employees?

Answer 47

False

Question 48

Violation of confidentiality is the_____release of confidential information.

Answer 48

unauthorized

Question 49

If you are not sure, should you assume business information is confidential?

Answer 49

Yes

Question 50

A victim of harassment can be anyone affected by offensive conduct, even if they are not the one being directly harassed.

Answer 50

Yes

Question 51

Workplace ____________ is when an adverse or hostile job action is taken against a person because of a protected characteristic.

Answer 51

Discrimination

Question 52

Information that includes data about employee salaries is considered what type of information?

Answer 52

Management

Question 53

Keeping sensitive personal and business information private is called _____________.

Answer 53

Confidentiality

Question 54

You just started working for a company, where should you first look to find a confidentiality policy concerning information you might be handling?

Answer 54

Employee Handbook

Question 55

An action that makes an employee uncomfortable in any way is classified as ________________.

Answer 55

Unwelcome behavior

Question 56

Which of the following actions should you FIRST take if you think you are a victim of harassment?

Answer 56

Tell the person to stop the behavior.

Question 57

Which of the following is the main federal law protecting employees against harassment and discrimination?

Answer 57

Title VII of the Civil Rights Act

Question 58

Workplace ____________ is when an employee is treated poorly because of a protected characteristic.

Answer 58

Harassment

Question 59

Important business data that is not known to the public is considered what type of information?

Answer 59

Business

Question 60

What can be done regarding bullying in the workplace?

Answer 60

Report it because companies usually have policies against bullying

Question 61

Thomas asked a co-worker out on a date. The co-worker laughed and started making fun of him in front of other employees. For Thomas, this is an example of ____________?

Answer 61

Bullying

Question 62

Race, sex, and religious beliefs are traits that cannot be used as a basis for workplace treatment because they are __________________.

Answer 62

Protected characteristics

Question 63

Private data about employees or customers is considered what type of information?

Answer 63

Personal

Question 64

For workplace harassment to be considered illegal, it must meet which of the following criteria:

Answer 64

A-Unwelcome behavior B-Either severe or repeated C-Based on a protected characteristic A, B and C