Project management Flashcards
What is business process management (BPM)?
A management approach that seeks to coordinate the functions of an organization to customer satisfaction
Process management seeks effectiveness and efficiency though promotion of what?
Innovation, flexibility, and integration with technology
What are the five categories of business process management?
Design Modeling Execution Monitoring Optimization
What is the design phase?
Identification of existing processes and the conceptual design of how processes should function
What is the modeling phase?
The introduction of variables to the conceptual design for what-if analysis
What is the execution phase?
The implementation of design changes and development of key indicators of success
What is the monitoring phase?
Information is gathered, tracked, and then compared to expected performance
What is the optimization phase?
The use of the monitored data and original design to refine the processes
What are the five techniques to process management?
Define Measure Analyze Improve Control
Process management is also referred to as what?
Plan
Do
Check
Act
What are shared services?
Redundant services that are combined and shared within a group or organization
What are two complications of shared services?
- Service flow disruption: Waste in transition, rework and duplication as well as increases in the time it takes to deliver a service
- Failure demand: A failure to do something or to do something right for a customer
What is business process reengineering (BPR)?
Techniques to help organizations rethink how work in done in order to dramatically improve customer satisfaction, etc.
What is the difference between BPR and BPM?
BPR seeks radical changes while BPM seems incremental changes
What is Just-in-Time (JIT) management?
Achieves efficiency by scheduling the deployment of resources just in time to meet customer or production requirements
What are costs of quality?
Costs associated with activities related to conformance with quality standards and opportunity costs or activities associated with correcting nonconformance with quality standards
What are conformance costs?
The cost of ensuring conformance with quality standards:
1. Prevention: Costs incurred to PREVENT the production of defective units: (Employee training, inspection, redesign…)
- Appraisal: Costs incurred to discover and remove defective parts before they are shipped – DETECTIVE BEFORE ( Statical quality check, testing, inspection, maintenance )
What are nonconformance costs?
The cost of nonconformance with quality standards:
1. internal failure cost: The cost to cure a defect discovered before the product is sent (Rework cost, scraps, tooling changes, downtime..)
- external failure cost: The cost to cure a defect discovered after the product is sent (warranty cost, cost of returning, liability claims, reengineering an external failure)
What is total quality management (TQM)?
An organizational commitment to customer focused performance that emphasizes quality and continuous improvement
What are the seven critical factors of TQM?
Customer focus Continuous improvement Workforce involvement Top management support Objective measures Timely Recognition Ongoing training
What is a quality circle?
Small groups of workers that use team approaches to process involvement
What are quality audits?
Techniques used as part of the strategic positioning function in which management assesses the quality practices of the organization
What is gap analysis?
The determination of the difference between industry best practices and the organization’s current practices
What is lean manufacturing?
The use of only those resources required to meet the requirements of the customer, reduce waste.
