PURCOMM Flashcards

Question

Check for usability

Answer 1

Examine usability through the following questions: Is the document easy to understand? Is the information engaging? Is the document effective?

Answer 2

Examine if the needs of the audience have been met through the following questions: Will the audience be able to understand the language you have used? Will the audience understand the purpose of the document? Have you made it clear what you want the audience to do as a result of reading the information?

Answer 3

Consideration

Answer 4

put yourself in the position of the receiver emphasize positive and pleasant facts

Answer 5

Guidelines for Writing with the "You Attitude“ Establish a good, respectful relationship with your readers Try to empathize with your readers Stress how your readers will benefit from complying with your message Be courteous, tactful, and gracious EXAMPLE: Insensitive: You failed to enclose your check in the envelope. Considerate: The check was not enclosed. (passive voice) The envelope we received did not have a check in it. (depersonalized)

Answer 6

Negative – Unpleasant: You are not eligible for the discount. Positive – Pleasant: Members are eligible for the discount. To become a member, please complete and submit this form. Negative – Unpleasant: When you travel on company expense, you will not receive approval for first class fare. Positive – Pleasant: When you travel on company expense, your approved fare is for tourist class.

Answer 7

Concreteness

Answer 8

To achieve concreteness, substitute vague, general words with specific/precise ones EXAMPLE: Many LCUPians are into online games. 48.15% or 104 out of 216 sophomore students of LCUP-CASE are knowledgeable of and have played Call of Duty (CoD)

Answer 9

Provide specific details Use words your reader understands Define acronyms, initialisms, and abbreviations

Answer 10

Anticipate questions Answer the 5 Ws: * 'Who' will be involved * 'What' do you want those people to do * 'When' do you want them to take action * 'Where' should the action be completed * 'Why' is the action important

Answer 11

circa vs about exempli gratia vs [for]example remuneration vs pay conflagration vs fire

Answer 12

-Be sincerely tactful, thoughtful, and appreciative -Take into consideration both viewpoints as well as feelings of the receiver of the message -Do not be biased

Answer 13

Correctness

Answer 14

check linguistic accuracy check factual accuracy Examples: Marcos is a hero. Pluto is a beautiful planet.

Answer 15

1. Communication 2. Teamwork 3. Problem-solving 4. Time management 5. Leadership 6. Adaptability 7. Creativity 8. Empathy 9. Conflict resolution 10. Active listening 11. Critical thinking 12. Cultural competence 13. Customer service 14. Decision-making 15. Emotional intelligence 16. Flexibility 17. Goal-setting 18. Interpersonal skills 19. Negotiation 20. Patience 21. Positive attitude 22. Presentation skills 23. Problem analysis 24. Self-motivation 25. Stress management

Answer 16

To obtain information about the job/organization To communicate important information about yourself To make a positive impression upon the employer

Answer 17

To promote the organization and attract the best candidate To assess if qualifications match the job requirements To determine if the candidate “clicks” with the organization and staff

Answer 18

Research about the industry/company Identify reasons for wanting to work or having interest in that industry/company Recall situations that show favorable behaviors/actions Analyze the skills the employer is seeking Practice answering common interview questions Prepare questions to ask the employer

Answer 19

Business professional dress, unless notified otherwise Carry a binder/portfolio to contain resume, personal calendar, pen Do not chew gum or bring beverages or food

Answer 20

Navy, gray, and black suits Skirts length should be below the knee Keep accessories to a minimum Make-up should look natural Choose one: handbag or briefcase

Answer 21

Invest in a conservative color Check for proper fit Wear socks that match your trousers Clean your shoes The tie knot should be small

Answer 22

-Pre-Interview -Greeting, Introduction, “Small Talk” -Information Exchange Interview questions/responses Information sharing about employer Interviewee’s questions -Closing Next steps Business card?

Answer 23

Pre-Interview Know that you’ll be judged as soon as you arrive Arrive 10-15 minutes early to compose yourself Greeting Know the interviewer’s name and its pronunciation Extend a warm greeting and firm handshake Wait to be asked to have a seat

Answer 24

DIRECT: confirms information Are you able to … Are you willing to relocate? Are you willing to travel? OPEN-ENDED: generates performance data Tell me about a time when you… How did you… Describe a situation where you… Give me an example of… WHY QUESTIONS: reveal preferences, motives

Answer 25

“The best predictor of future performance is past performance in similar situations.” Provide specific examples/situations based on actual past behaviors, instead of based on responses to hypothetical questions.

Answer 26

Situation Task Action Result ex. -During my internship last summer, I was responsible for managing various events. -I noticed that attendance at these events had dropped by 30% over the past 3 years and wanted to do something to improve these numbers. -I designed a new promotional packet to go out to the local community businesses. I also included a rating sheet to collect feedback on our events and organized internal round table discussions to raise awareness of the issue with our employees -I was able to incorporate many of the ideas from the community, as well as make the internal systems more efficient and visible. I am proud to report that attendance increased by 18%.

Answer 27

Be sure to smile Don’t hurry gestures/movements Use good posture Lean forward while listening and answering questions Make eye contact Use mirroring Be conscious of your paravocalics

Answer 28

DO Convey enthusiasm, confidence, friendliness Convey maturity and professionalism Know your nervous body language tendencies and avoid them Be articulate Take time to reflect, if necessary, before answering Be aware of your eye contact DONT Be negative Use ums/likes Exaggerate or lie Have your cell phone turned on Interrupt the interviewer Engage in a debate Use acronyms

Answer 29

Prepare questions before the interview They should be thoughtful and relevant Address the position, skills, qualifications, etc… Avoid salary benefits and/or personal topics

Answer 30

Write a thank you note to the interviewer within 48 hours Recall pieces of your interview conversation Remind them of your applicable skills and experience Reiterate your interest in the position Reflect/Process your experience What did you do well? What didn’t go so well? How can you change that in a future interview? Process your interaction to assess your fit

Answer 31

Inability to express information clearly Untidy personal appearance Lack of genuine interest or enthusiasm Unwillingness to start at the bottom Negative attitude Lack of eye contact Being late for the interview