QA Flashcards
Microsoft Dynamics 365 for Field Service
You implement the Resco Field Service mobile application for an organization. You need to add sales features and functionality. Which two actions should you perform? Each correct answer presents part of the solution.
A. Purchase the required licenses to extend usage of the Resco application beyond field service entities.
B. Implement the standard Microsoft Dynamics 365 mobile application instead of the Resco application.
C. Extend the Resco application to include leads, opportunities, and other entities needed for sales.
D. Register the added entities Resco Woodford application prior to extending the Resco application.
You implement the Resco Field Service mobile application for an organization. You need to add sales features and functionality. Which two actions should you perform? Each correct answer presents part of the solution.
A. Purchase the required licenses to extend usage of the Resco application beyond field service entities.
B. Implement the standard Microsoft Dynamics 365 mobile application instead of the Resco application.
*C. Extend the Resco application to include leads, opportunities, and other entities needed for sales.
*D. Register the added entities Resco Woodford application prior to extending the Resco application.
You install the Woodford solution and begin setting up the mobile application. You need to import the Field Service project. Which three components mustyou define? Each correct answer presents part of the solution. A. security roles B. priority C. resources D. password policies E. project name
You install the Woodford solution and begin setting up the mobile application. You need to import the Field Service project. Which three components mustyou define? Each correct answer presents part of the solution. *A. security roles *B. priority C. resources D. password policies *E. project name
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/install-themobile-app#step-2-import-the-field-service-mobile-project-template-into-the-woodford-solution
Which two objects or roles are required to customize the Field Service mobile application? Each correct answer presents part of the solution. A. Resco Woodford B. Field Service ?Administrator C. Package Deployer D. Field Service project
Which two objects or roles are required to customize the Field Service mobile application? Each correct answer presents part of the solution. *A. Resco Woodford *B. Field Service ?Administrator C. Package Deployer D. Field Service Project
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/install-themobile-app#step-2-import-the-field-service-mobile-project-template-into-the-woodford-solution
You deploy the Field Service mobile application for a field service agent. You need to ensure that all Field Service functionality is available to the agent. Which user type should you select during the initial configuration? A. Registered External User B.Anonymous External User C. Standard User D. Support User
You deploy the Field Service mobile application for a field service agent. You need to ensure that all Field Service functionality is available to the agent. Which user type should you select during the initial configuration? A. Registered External User B.Anonymous External User *C. Standard User D. Support User
Which three actions can you perform only in the Field Service mobile application? Each correct answer presents a complete solution.
A. Create follow-up work orders. B. View the work order location on the map. C. Add pictures to a work order. D. Scan barcodes. E. Obtain a signature.
Which three actions can you perform only in the Field Service mobile application? Each correct answer presents a complete solution.
A. Create follow-up work orders. B. View the work order location on the map. *C. Add pictures to a work order. *D. Scan barcodes. *E. Obtain a signature.
You need to prepare field agents to use the Field Service application in both online and offline mode. Which behavior should you highlight for the field agents?
A. Offline changes to records that trigger workflows in Microsoft Dynamics 365 will run when a user makes a change.
B. If a user enters an area without coverage in online mode, the user can continue to use the application in its current state and it will synchronize when returning to an area with coverage
C. A user must switch the application to offline mode before entering an area without coverage.
D. Offline changes to records that trigger workflows in Microsoft Dynamics 365 will run when the data is synchronized.
You need to prepare field agents to use the Field Service application in both online and offline mode. Which behavior should you highlight for the field agents?
A. Offline changes to records that trigger workflows in Microsoft Dynamics 365 will run when a user makes a change.
B. If a user enters an area without coverage in online mode, the user can continue to use the application in its current state and it will synchronize when returning to an area with coverage
C. A user must switch the application to offline mode before entering an area without coverage.
*D. Offline changes to records that trigger workflows in Microsoft Dynamics 365 will run when the data is synchronized.
You use the mobile application to make updates to an existing Field Service project.You need to publish the changes. What should you do?
A. Deactivate the project, publish, and then reactivate the project.
B. Publish to a higher version.
C. Publish to the existing version.
D. Clone the project and publish the clone to a higher version.
You use the mobile application to make updates to an existing Field Service project.You need to publish the changes. What should you do?
A. Deactivate the project, publish, and then reactivate the project.
B. Publish to a higher version.
*C. Publish to the existing version.
D. Clone the project and publish the clone to a higher version.
You plan to use the Connected Field Service solution to proactively manage field equipment. You need to prepare for the installation. Which three actions should you perform?Each correct answer presents part of the solution.
A. Install Microsoft SharePoint Online.
B. Purchase a MicrosoftAzure subscription.
C. Implement Microsoft Power BI Pro.
D. Ensure that you have licensing for Microsoft Dynamics 365 for Field Service.
E. Ensure that you are assigned to the Microsoft Office 365 GlobalAdministrator or Microsoft Dynamics 365 SystemAdministrator role.
You plan to use the Connected Field Service solution to proactively manage field equipment. You need to prepare for the installation. Which three actions should you perform?Each correct answer presents part of the solution.
A. Install Microsoft SharePoint Online.
*B. Purchase a MicrosoftAzure subscription.
C. Implement Microsoft Power BI Pro.
*D. Ensure that you have licensing for Microsoft Dynamics 365 for Field Service.
*E. Ensure that you are assigned to the Microsoft Office 365 GlobalAdministrator or Microsoft Dynamics 365 SystemAdministrator role.
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/connectedfield-service
You need to install and configure Connected Field Service. What is required? A. MicrosoftAzureTraffic Manager B. ExpressRoute C. MicrosoftAzure Resource Group D. Content Delivery Network (CDN)
You need to install and configure Connected Field Service. What is required? A. MicrosoftAzureTraffic Manager B. ExpressRoute *C. MicrosoftAzure Resource Group D. Content Delivery Network (CDN)
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/connectedfield-service
A field service agent is performing maintenance work on Internet ofThings (IoT) devices that are located at a customer site. The devices are reporting readings in real time. Why is the agent only able to see a limited amount of data from the devices?
A. By default, only the last 20 readings are displayed.
B. The IoT devices are no longer registered.
C. Only system admins can see historic data.
D. Microsoft Dynamics 365 is not connected toAzure.
A field service agent is performing maintenance work on Internet ofThings (IoT) devices that are located at a customer site. The devices are reporting readings in real time. Why is the agent only able to see a limited amount of data from the devices?
*A. By default, only the last 20 readings are displayed.
B. The IoT devices are no longer registered.
C. Only system admins can see historic data.
D. Microsoft Dynamics 365 is not connected toAzure.
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/connectedfield-service
You monitor a specific piece of equipment by using Connected Field Service. Youneed to add several components to the piece of equipment. What should you do?
A. From an existing asset, click See records associated with this view,then click Connect.
B. On theActive CustomerAssets screen, click New.
C. From an existing product, clickAdd NewAdjustment Product.
D. Create a new product.Add a unit group and define the units.
You monitor a specific piece of equipment by using Connected Field Service. Youneed to add several components to the piece of equipment. What should you do?
*A. From an existing asset, click See records associated with this view,then click Connect.
B. On theActive CustomerAssets screen, click New.
C. From an existing product, clickAdd NewAdjustment Product.
D. Create a new product.Add a unit group and define the units.
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/connectedfield-service
You are configuring Resource Scheduling Optimization to automatically schedule multiple work orders. You need to ensure that only unscheduled resources are used when optimizing work orders. What should you define? A. schedule B. objective C. goal D. scope
You are configuring Resource Scheduling Optimization to automatically schedule multiple work orders. You need to ensure that only unscheduled resources are used when optimizing work orders. What should you define? A. schedule B. objective C. goal *D. scope
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/commonscheduler/resource-scheduling-optimization
You need to assign resources to a work order based on proximity to a service location. Which two tools can you use? Each correct answer presents a complete solution. A. Service Calendar B. Resource Groups C. Schedule Board D. ScheduleAssistant
You need to assign resources to a work order based on proximity to a service location. Which two tools can you use? Each correct answer presents a complete solution. A. Service Calendar *B. Resource Groups C. Schedule Board *D. ScheduleAssistant
A field technician is completing a job and getting ready to drive to the next job. The dispatcher needs to provide the technician with driving directions. What should the dispatcher do?
A. From the schedule board, right-click the scheduled work order and select Get Driving Directions.
B. On the work order form ribbon, click Get Driving Directions.
C. From the schedule board, clickActions and select Get Driving Directions.
D. Select a work order from any view.On the ribbon, click Get Driving Directions.
A field technician is completing a job and getting ready to drive to the next job. The dispatcher needs to provide the technician with driving directions. What should the dispatcher do?
A. From the schedule board, right-click the scheduled work order and select Get Driving Directions.
B. On the work order form ribbon, click Get Driving Directions.
*C. From the schedule board, clickActions and select Get Driving Directions.
D. Select a work order from any view.On the ribbon, click Get Driving Directions.
You restore Resource Schedule Optimization.You need to optimize individual resource schedules. What should you do?
A. In Field Service Administration, locate a Resource record and select Optimize Schedule.
B. From the schedule board, right-click a Resource record and select Optimize Schedule.
C. From the schedule board, click Actions and select Optimize Schedule.
D. In Resource Schedule Optimization, locate a User record and select Optimize Schedule.
You restore Resource Schedule Optimization.You need to optimize individual resource schedules. What should you do?
A. In Field Service Administration, locate a Resource record and select Optimize Schedule.
B. From the schedule board, right-click a Resource record and select Optimize Schedule.
*C. From the schedule board, click Actions and select Optimize Schedule.
D. In Resource Schedule Optimization, locate a User record and select Optimize Schedule.
You are implementing Microsoft Dynamics Field Service. You create a view of all scheduled work
orders for a specific city on a specific day. You need to modify the view to show completed work. Which field should you use to filter the view?
A. Priority
B. System Status
C. Work Order Summary
D. Sub-Status
You are implementing Microsoft Dynamics Field Service. You create a view of all scheduled work
orders for a specific city on a specific day. You need to modify the view to show completed work. Which field should you use to filter the view?
A. Priority
*B. System Status
C. Work Order Summary
D. Sub-Status
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-work- order-sub-statuses
You create a custom entity to manage specific types of services. You need to start scheduling
resources for work related to the entity. What should you do?
A. Create a relationship between the custom entity and Booking Resources entities.
B. Use work orders instead of the custom entity.
C. Add the custom entity to the schedule board.
D. Enable the custom entity for scheduling using universal scheduling.
You create a custom entity to manage specific types of services. You need to start scheduling
resources for work related to the entity. What should you do?
A. Create a relationship between the custom entity and Booking Resources entities.
B. Use work orders instead of the custom entity.
C. Add the custom entity to the schedule board.
*D. Enable the custom entity for scheduling using universal scheduling.
You need to ensure that technicians who respond to service requests have a proficiency of at least
good. What should you do?
A. Create a new resource type and manually assign delivery people who meet the criteria.
B. Create a new team and manually assign delivery people who meet the criteria.
C. Filter the schedule board by characteristics.
D. Create a resource role. Add skill and proficiency requirements.
You need to ensure that technicians who respond to service requests have a proficiency of at least
good. What should you do?
A. Create a new resource type and manually assign delivery people who meet the criteria.
B. Create a new team and manually assign delivery people who meet the criteria.
*C. Filter the schedule board by characteristics.
D. Create a resource role. Add skill and proficiency requirements.
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up- characteristics
You use Schedule Assistant to schedule work orders. Which three constraints can you apply? Each correct answer presents a complete solution.
A. Radius B. Team C. Roles D. Customers E. Sites
You use Schedule Assistant to schedule work orders. Which three constraints can you apply? Each correct answer presents a complete solution.
*A. Radius
*B. Team
*C. Roles
D. Customers
E. Sites
Which Microsoft service is included with the Resource Scheduling Optimization license?
A. Microsoft Office 365
B. Microsoft Teams
C. Microsoft Power BI
D. Microsoft Azure
Which Microsoft service is included with the Resource Scheduling Optimization license?
A. Microsoft Office 365
B. Microsoft Teams
*C. Microsoft Power BI
D. Microsoft Azure
A company provides plumbing repair services across a broad geographic area. The company creates different zones for providing service to clients.
Which three actions should you perform? Each correct answer presents part of the solution.
A. You need to organize work orders and resources automatically by geography.
B. Create an enterprise agreement with Microsoft Bing maps.
C. Geocode the service activity.
D. Configure a radius constraint for work orders.
E. Set up an account record for the company with a valid address.
F. Enable the map feature.
A company provides plumbing repair services across a broad geographic area. The company creates different zones for providing service to clients.
Which three actions should you perform? Each correct answer presents part of the solution.
*A. You need to organize work orders and resources automatically by geography.
*B. Create an enterprise agreement with Microsoft Bing maps.
C. Geocode the service activity.
D. Configure a radius constraint for work orders.
*E. Set up an account record for the company with a valid address.
F. Enable the map feature.
Which work order status value indicates that a technician’s work is ready for review and approval?
A. Closed -Posted
B. Closed -Completed
C. Open -Completed
D. Open -Posted
Which work order status value indicates that a technician’s work is ready for review and approval?
A. Closed -Posted
B. Closed -Completed
*C. Open -Completed
D. Open -Posted
A new service agreement automatically generates 12 monthly work orders for a new customer. What are two possible status values for the work orders? Each correct answer presents a
complete solution.
A. Open-scheduled
B. Open-reserved
C. Open-unscheduled
D. Open-requested
A new service agreement automatically generates 12 monthly work orders for a new customer. What are two possible status values for the work orders? Each correct answer presents a
complete solution.
- A. Open-scheduled
B. Open-reserved
*C. Open-unscheduled
D. Open-requested
Service technicians perform groups of related activities. You need to provide a total estimated
duration for the group of activities so that they can be scheduled as one assignment. Which set of entities should you use?
A. case and activities
B. case and service tasks
C. work order and activities
D. work order and service tasks
Service technicians perform groups of related activities. You need to provide a total estimated
duration for the group of activities so that they can be scheduled as one assignment. Which set of entities should you use?
A. case and activities
B. case and service tasks
C. work order and activities
*D. work order and service tasks