QC Questions

Question 1

What two basic alarm types are comprised on JBMDL?

Answer 1

Intrusion detection equipment and duress

Question 2

What are the types of panels?

Answer 2

Legacy (ADVplus), infraguard, access, dialup and base

Question 3

What is the purpose of the ERAD?

Answer 3

It is a speaker module that controls panels using a dedicated or leased telephone line

Question 4

What is the definition of ERAD?

Answer 4

Extended remote audio display

Question 5

What application must be launched in order to open any other program?

Answer 5

Bouncer

Question 6

What is INavigator?

Answer 6

Primary program used for configuring facility and panel options in IDS, ACS, and other integrated systems

Question 7

What 7 sections make alarm resolution?

Answer 7

Menu bar, tool bar, alarm detail area, system information area, down devices, offline disabled, and status bar

Question 8

What is a web report?

Answer 8

Web browser based data reports and activity search utilities

Question 9

What are the steps for troubleshooting a down device?

Answer 9

S5 starts with a test alarm. Alarm monitor enables the panel, restarts RAD, downloads, and notifies S5R

Question 10

Who establishes security on a facility with in-operational alarms?

Answer 10

Owner/user

Question 11

What do you do when a Board Failure/Option RAM sumcheck appears in the alarm detail area?

Answer 11

Download/S5ISR (typically during initial download)

Question 12

What do the color partitions indicate?

Answer 12

Green: An armed or normal alarm point
Red: Alarm acknowledged but still in alarm state
Blinking Red: Alarm in in alarm state and unacknowledged
Yellow: Alarm is disabled, disarmed, or in maintenance mode
White: Alarm is unknown state

Question 13

What 15 icons are on the ASN Alarm Resolution?

Answer 13

Acknowledge, Reset alarm entry (hang up), Reset alarms command (doesn’t hang up), Enable panel, Disable alarm point, Test alarm, Test status, Arm panel, Disarm panel, Arm Partition, Disarm partition, Download, Find facility, Log comment, And Camera alarm point

Question 14

Definition of partition?

Answer 14

A software grouping of alarm points that arm and disarm collectively (ADVplus and digital-Legacy A-H) (Infraguard 1-99)

Question 15

What is the dispatch procedures for alarm activation with human error?

Answer 15

Same as a normal alarm

Question 16

What is the definition of a down device?

Answer 16

INOP/Cannot Communicate/Power down in a facility

Question 17

How do you receive duress?

Answer 17

Duress word passed over the phone (Active)/ Do not answer in 7 rings (Passive), Duress PIN, Misauthenticate, Activate duress alarm/unannounced alarm activation

Question 18

What is the Work Order Form/Alarm maintenance log?

Answer 18

AF Form 3136

Question 19

Who is in charge of physically ensuring alarms are in working order?

Answer 19

Owner user

Question 20

What is iGraphics?

Answer 20

Enhances the operators ability to view the whole picture - map with alarms, panels, and partitions

Question 21

What 9 functions are under iGraphics?

Answer 21

Partition Groups, Alarm Point Placement, Alarm Activation, Camera Salvo, Cordons, Zoom, Smart Sensors, Masks, Monitoring Mode: operator monitors alarm activations, calls up cameras, track potential threats with smart sensors and cordons

Question 22

Who is notified of an alarm needing maintenance?

Answer 22

S5ISR/Alarm maintenance

Question 23

When are alarm tests conducted?

Answer 23

Quarterly/Annotate on AF Form 3126

Question 24

Who issues authorization letters to operate alarm systems?

Answer 24

S5ISR

Question 25

What is done when a malfunction is reported?

Answer 25

Contact Owner/User; S-5, initiate a work order, blotter entry, annotate in AF Form 3136

Question 26

As BDOC controller what actions do you take for a human error alarm?

Answer 26

Blotter Entry

Question 27

What does AC Power down mean?

Answer 27

Alarm is running on backup generator due to power loss

Question 28

What are the 9 ASN applications?

Answer 28

Bouncer, Alarm Resolution, Access Viewer, iGraphics, iNavigator, Web Reports, Admin Functions, ID Production, and ID Layout

Question 29

What are the Keypad Functions?

Answer 29

Liquid Crystal Display - used to arm and disarm partitions on legacy panels Touch Screen Keypad - Arm/Disarm partitions on the infraguard panel. Keypad also used for displaying the current status and identifying problems as well as activate duress

Question 30

What component allows you to program/manage alarms?

Answer 30

Keyboard

Question 31

T/F PIR is not a standard alarm?

Answer 31

False

Question 32

What tab in alarm resolution lets you to see arm/disarm status?

Answer 32

Panel tab in system information area

Question 33

If trouble shooting attempts fail who do you notify?

Answer 33

S5R

Question 34

Scenario: Commissary tries to disarm the cash cage and disarm with the alarm is displayed? Why?

Answer 34

Alarm was already in the alarmed state and was not reset

Question 35

What do you do when you receive a no alarm alarm?

Answer 35

Acknowledge it. Possible ghost alarm or glitch in the system. Test alarm to see if it's active

Question 36

What is the AF Form 3126?

Answer 36

Alarm test log

Question 37

When a communication interrupts in a panel what could it mean?

Answer 37

Line interrupt, indicates there was an unexpected interruption in panel communication

Question 38

What is ASN?

Answer 38

Advantor Suite for Networks - the suite of software applications that work together to program, manage, and monitor your installations alarms

Question 39

How often do you conduct an ASN server rotation?

Answer 39

Required only in the event of a catastrophic failure to primary monitoring computer

Question 40

What does a device lose connection with when it is down?

Answer 40

Loses connection with equipment (computer) and the Alarm Resolution

Question 41

What are the Alarm Response Priority Levels?

Answer 41

900 - SCIFS 700 - All AA&E Facilities (Armories) 500 - Funds Storage over $100,000 300 - Other Facilities

Question 42

You have three alarms going off at the at the same time, which one do you dispatch to first?

Answer 42

- Respond to highest priority level, if all PL are the same, respond in the order in which the alarms were received - If police desk has additional information that seem to indicate to a lower priority alarm is an actual situation - Desk personnel can adjust response priority as they deem necessary

Question 43

If you are about to conduct a changeover and there is a down device in the down device area, what do you do?

Answer 43

Ensure down device was annotated in pass-on book as well as AF 3136 maintenance log by off going shift, and ensure S-5 is aware

Question 44

What are the two ways to acknowledge an alarm?

Answer 44

Press F5 on the keyboard or click the acknowledge tab on the alarm resolution

Question 45

T/F? Under certain circumstances, you can operate under other people's username and password?

Answer 45

False

Question 46

What does each alarm color message indicate?

Answer 46

Blue: intrusion Red: duress Magenta: status alarm Grey: arming/disarming activities

Question 47

Who is responsible for all installation alarms?

Answer 47

S-5

Question 48

What 7 tabs are in the Alarm Detail Area?

Answer 48

Dispatch, Call List, Users, Code, Panel, Activity, and Incident

Question 49

Under what tab could you find contact information for an alarm custodian?

Answer 49

Call List

Question 50

Under what tab could you find Alarm history?

Answer 50

Activity

Question 51

While conducting changeover, what three items will be accounted for?

Answer 51

Pass-on book, Alarm monitor QRC and ASN Operators Quick Reference Guide

Question 52

What does an alarm displayed in all upper case characters inform you of?

Answer 52

Informs you that the alarm is in violation

Question 53

What does an alarm displayed in all lower case characters inform you of?

Answer 53

Informs you that the alarm has been restored

Question 54

What is a TRAP alarm?

Answer 54

Indicates the violation of an alarm detection device usually reserved for internal protection (ex. A motion detector)

Question 55

What are the 8 types of Intrusion Alarms?

Answer 55

Delay Door Violation, Perimeter Violated, Disarm With Alarm, Door Forced, Door Propped, Tamper, Trap, and BMS (Balance Magnetic Switch)

Question 56

What is indicated by a Down Panel Alarm?

Answer 56

Indicates a panel is not responding, therefore no alarms can be sent to ASN/Alarm Resolution