QI

Question 1

What does PDSA stand for in quality improvement?

Answer 1

Plan-Do-Study-Act

Question 2

True or False: The PDSA cycle is a one-time process.

Answer 2

False

Question 3

Fill in the blank: The first step of the PDSA cycle is to _____ .

Answer 3

Plan

Question 4

What is the purpose of the ‘Do’ phase in the PDSA cycle?

Answer 4

To implement the plan on a small scale.

Question 5

Which phase of the PDSA cycle involves analyzing data and results?

Answer 5

Study

Question 6

Multiple Choice: What should be done in the ‘Act’ phase of the PDSA cycle? A) Develop a new plan B) Standardize the successful changes C) Ignore the results D) Repeat the ‘Do’ phase

Answer 6

B) Standardize the successful changes

Question 7

What type of approach does the PDSA cycle promote?

Answer 7

A systematic and iterative approach to quality improvement.

Question 8

In which sector is the PDSA cycle commonly used?

Answer 8

Healthcare, but it can be applied in various sectors.

Question 9

True or False: The PDSA cycle can only be used for large-scale changes.

Answer 9

False

Question 10

What is a key benefit of using the PDSA cycle?

Answer 10

It allows for testing changes on a small scale before full implementation.

Question 11

What does DMAIC stand for in the context of quality improvement?

Answer 11

Define, Measure, Analyze, Improve, Control

Question 12

True or False: The ‘Define’ phase of DMAIC focuses on identifying the problem and the project goals.

Answer 12

True

Question 13

In which phase of DMAIC do you collect data to establish a baseline for the current process?

Answer 13

Measure

Question 14

Fill in the blank: The __________ phase of DMAIC involves identifying root causes of defects or issues.

Answer 14

Analyze

Question 15

What is the primary goal of the ‘Improve’ phase in the DMAIC framework?

Answer 15

To implement solutions that address the root causes of problems

Question 16

Multiple Choice: Which of the following is NOT a phase of DMAIC? A) Define B) Measure C) Validate D) Control

Answer 16

C) Validate

Question 17

What is the purpose of the ‘Control’ phase in DMAIC?

Answer 17

To ensure that improvements are sustained over time

Question 18

True or False: DMAIC can only be used in manufacturing processes.

Answer 18

False

Question 19

In the DMAIC process, what is the significance of the ‘Measure’ phase?

Answer 19

It quantifies the current performance and identifies gaps in quality.

Question 20

What type of analysis is typically conducted during the ‘Analyze’ phase of DMAIC?

Answer 20

Root cause analysis

Question 21

What is the primary purpose of stakeholder analysis in quality improvement?

Answer 21

To identify and understand the interests and influences of individuals or groups involved in or affected by a project.

Question 22

True or False: Stakeholder analysis is only relevant at the beginning of a quality improvement project.

Answer 22

False

Question 23

Fill in the blank: Stakeholders can include ______, patients, healthcare providers, and regulatory bodies.

Answer 23

administrators

Question 24

What are the four main types of stakeholders typically considered in quality improvement?

Answer 24

Primary, secondary, internal, and external stakeholders.

Question 25

Which analysis tool helps in mapping stakeholders based on their power and interest?

Answer 25

Stakeholder matrix

Question 26

Multiple Choice: Which of the following is NOT a step in stakeholder analysis? A) Identify stakeholders B) Analyze their interests C) Ignore their feedback D) Develop engagement strategies

Answer 26

C) Ignore their feedback

Question 27

What is the role of the 'power-interest grid' in stakeholder analysis?

Answer 27

It categorizes stakeholders based on their level of influence and interest in the project.

Question 28

True or False: Engaging stakeholders can lead to more successful quality improvement initiatives.

Answer 28

True

Question 29

What is a key benefit of involving stakeholders in the quality improvement process?

Answer 29

It helps to ensure that the project meets the needs and expectations of those affected.

Question 30

Short Answer: Name one method for gathering stakeholder feedback in quality improvement.

Answer 30

Surveys

Question 31

Fill in the blank: Stakeholder ______ is the process of evaluating the influence and interest of stakeholders in a project.

Answer 31

mapping

Question 32

What factor is critical to consider when prioritizing stakeholders?

Answer 32

Their level of influence on project outcomes.

Question 33

Multiple Choice: Which group typically has the highest level of influence in a healthcare setting? A) Patients B) Healthcare providers C) Administrators D) Regulators

Answer 33

C) Administrators

Question 34

True or False: All stakeholders have the same level of interest in a quality improvement initiative.

Answer 34

False

Question 35

What is the significance of understanding stakeholder motivations?

Answer 35

It helps tailor communication and engagement strategies effectively.

Question 36

Fill in the blank: The ______ of stakeholders helps in forecasting potential resistance to change.

Answer 36

analysis

Question 37

What is a common barrier to effective stakeholder engagement?

Answer 37

Lack of communication or transparency.

Question 38

Short Answer: Why is it important to revisit stakeholder analysis throughout a quality improvement project?

Answer 38

Stakeholder dynamics may change over time.

Question 39

What role do champions play in stakeholder analysis?

Answer 39

They advocate for the project and help mobilize support among stakeholders.

Question 40

True or False: Stakeholder analysis is a one-time process.

Answer 40

False

Question 41

Multiple Choice: Which of the following is a key output of stakeholder analysis? A) Project budget B) Stakeholder engagement plan C) Quality metrics D) Risk assessment

Answer 41

B) Stakeholder engagement plan

Question 42

What is the first step in conducting stakeholder analysis?

Answer 42

Identifying all potential stakeholders.

Question 43

Fill in the blank: A stakeholder engagement plan should outline ______ strategies tailored to different stakeholders.

Answer 43

communication

Question 44

Short Answer: How can stakeholder analysis impact project success?

Answer 44

By aligning project goals with stakeholder needs and reducing resistance.

Question 45

What is an example of a primary stakeholder in a healthcare quality improvement project?

Answer 45

Patients receiving care.

Question 46

True or False: Only internal stakeholders need to be considered in quality improvement projects.

Answer 46

False

Question 47

What is the ultimate goal of stakeholder engagement in quality improvement initiatives?

Answer 47

To achieve better project outcomes through collaboration and support.

Question 48

Driver Diagram

Answer 48

Visual tool to display primary and secondary drivers related to project aims.

Question 49

Rogers' Diffusion of Innovation Theory

Answer 49

Adoption curve (e.g., early adopters, laggards).

Question 50

Logic Model

Answer 50

Recommended for mapping inputs, activities, outputs, and outcomes.

Question 51

Barrier Identification and Mitigation Tool (BIM)

Answer 51

Suggested as a structured method to explore and reduce implementation barriers.

Question 52

Nudge Theory (Thaler & Sunstein)

Answer 52

Behavioural change strategy using subtle prompts.

Question 53

Fishbone Diagram

Answer 53

Used to identify causes of problems (Ishikawa cause-effect analysis).