Quality Flashcards
What is QA(Quality assurance)?
Quality must be “Built in” its up to regulations.
What are methods of QA?
Product control
Product development checking
Benchmarking(Setting standards similar to competitors)
Teamwork
What factors affect quality?
Purchasing
Operations
FInance
HR
Marketing
What does Quality mean?
Fitness for purpose?
What does production control mean?
Standards set, processes designed to meet targets are implemented
What are the pros of High quality?
Customer satisfaction
Increase pricing
Differentiated products
Increased sales
What does QC(Quality control) mean?
Maintaining standards to an exemplar piece of output (End of production cycle)
What is TQM?
Total quality management satisfying internal and external customers and suppliers
What are methods of TQM?
Zero defects(Avoid Flaws )
Empowerment(giving control to workers)
Monitoring(regular to check QC)
TEam work
Quality circles(group of people discuss to improve and analyse quality)
Benchmarking(comparing to competitors for areas of improvement )
