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1 Business English > Quality And People > Flashcards

Quality And People Flashcards

1
Q

Modèles et cadres

A

Models and Frameworks

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2
Q

Engagement (à investir dans les gens)

A

Commitment

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3
Q

Planification (des capacités)

A

Planning

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4
Q

Évaluation des résultats

A

Evaluating outcomes

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5
Q

Modèle créé pour aider les entreprises européennes à créer de meilleurs produits et services

A

The EFQM Excellence Model

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6
Q

Les parties prenantes

A

Stakeholders

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7
Q

Resources

A

Resources

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8
Q

Réglementations et stratégies

A

Policy & Strategy

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9
Q

Gestion du personnel

A

People management

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10
Q

Leadership

A

Leadership

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11
Q

Processus

A

Processes

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12
Q

Résultats obtenus par EFQM

A
  • Business results
  • Customer satisfaction
  • Impact on society
  • People satisfaction
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13
Q

Standard qui définit un niveau de formation et développement pour les gens en GB

A

Investors in People

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1 Business English (33 decks)

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