Quality management(2.4.4)

Question 1

What does quality mean?

Answer 1

considers the features of a product that satisfies customer needs

Question 2

What is quality control?

Answer 2

inspecting the quality of output at the end of the production process

Question 3

Quality control advantages

Answer 3

quality specialists are employed to check standard
inexpensive and simple way to check output if fit for purpose

Question 4

Quality control disadvantages

Answer 4

the rejection of finished goods is a significant waste of resources
little focus on cause of defects

Question 5

What is quality assurance?

Answer 5

inspecting the quality of production throughout the production process

Question 6

Quality assurance advantages

Answer 6

quality issues are identified early so products may be reworked rather than rejected
course of defects is the focus so future quality issues may be prevented

Question 7

Quality assurance disadvantages

Answer 7

staff training and skilled workforce is required so labour costs may be increased
reworking may lengthen the production process

Question 8

What are quality circles?

Answer 8

groups of workers meet regularly to solve quality problems identified in the production process

Question 9

Quality circle advantages

Answer 9

workers may be motivated as they are involved in decision making
relevant and focused solutions are likely as workers are familiar with processes

Question 10

Quality circle disadvantages

Answer 10

management need to have trust in workers views and solutions
meetings and structures most be organised regularly

Question 11

What is total quality management?

Answer 11

the organisation of the business with quality at its core and with every worker responsible for quality

Question 12

Total quality management advantages

Answer 12

quality in all aspects of the business improves efficiency
culture of consistent improvement exists within the business

Question 13

Total quality management disadvantages

Answer 13

all workers must be committed and recieve significant continuous training
careful monitoring and control is required

Question 14

What is kaizen?

Answer 14

continuous improvement

Question 15

What does kaizen include?

Answer 15

total quality management
just in time stock management
teamwork and quality circles
zero defects in maufacturing
high levels of automation
high levels of cooperation between workers and management

Question 16

What does kaizen require?

Answer 16

long term management commitment to change