Quality management (aiming for efficiency)

Question 1

Quality strategies

Answer 1

Quality management
Quality control
Quality assurance
Total quality management

Question 2

Quality management

Answer 2

Quality management makes sure that their products meet customer expectations. Quality strategies are used to improve efficiency and effectiveness of operations

Question 3

Quality management process

Answer 3

Is a set of procedures that followed to ensure that the deliverables produced by a team are fit for purpose

Ensures high quality products and services by eliminating

Question 4

Quality assurance

Answer 4

Quality assurance is process oriented and focuses on defect prevention. Involves the use of a system that will assure that the customers that the products of a business are fit for purpose

Question 5

Quality control

Answer 5

Quality control is product oriented and focuses on defect identification. Relies on a business settings benchmarks and standards for quality.

Question 6

Total Quality management

Answer 6

Is a commitment to excellence that emphasises continuous improvement in all aspects of business operation by sharing responsibility among all members of the business