Quality Management Strategies

Question 1

Quality Management

Answer 1

Businesses implement strategies to ensure their goods/services they are producing meet their desired quality

Effective quality management can lead to;
- Improved customer satisfaction
- Enhanced reputation
- Competitive advantage
- Less wastage

Question 2

Quality Control

Answer 2

Involves checking and inspecting products during production.

Improves efficiency by identifying defects early.

Improves effectiveness by delivering better quality to customers.

Question 3

Quality Assurance:

Answer 3

Getting certified by an external organisation (e.g. ISO).

Improves efficiency by preventing errors before they happen.

Improves effectiveness by building customer trust and satisfaction.

Question 4

Total Quality Management (TQM):

Answer 4

A whole-business approach to continuous improvement.

Improves efficiency by eliminating waste and defects.

Improves effectiveness by improving product quality and staff involvement.