Quality Tools

Question 0

Pareto Chart

Answer 0

Histogram showing information being examined in its order of priority and focuses attention on the most critical issues.
Aids the decision making process

Question 1

Control Charts

Answer 1

Display data taken over time and computed variations of those data. Allow distinguish between:

• Measurements that are predictably within the inherent ability of the process
• Measurements that are unpredictable and produced by special causes

Question 2

Flowchart

Answer 2

Demonstrates relationahips in a process and how various elements of a system interrelate.

Question 3

Workflow diagram

Answer 3

Demostrate how work actually flows through a physical space or facility.
Useful for analyzibg flow

Question 4

Scatter diagram

Answer 4

Organizes data using an independent and a dependent variable. Shows the effect or no effect on one variable when the other is changed.

Question 5

Cause and effect diagram

Answer 5

Illustrate how various factors might be linked to potential problems or effects

Question 6

Check sheet

Answer 6

List that permit data to be collected quickly and easily in a simple, standardized format.