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Flashcards in Question 160-190 Deck (11)
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Healthcare organizations encourage their employees to contribute to the United Way and other community groups primarily because these agencies:
1. promote the image of the healthcare organization.
2. provide funds to support many community services.
3. will return funds to the healthcare organization.
4. have healthcare organization executives on their boards.

provide funds to support many community services.


Healthcare facilities serving disabled populations might wish to systematically review concerns by:
1. adding specific questions to patient satisfaction instruments.
2. consulting periodically with advocacy groups.
3. reviewing patient complaints raised by disabled individuals.
4. reviewing their compliance with the Americans with Disabilities Act.

adding specific questions to patient satisfaction instruments.


92. Which one of the following characteristics differentiates a multihospital system from a network or alliance?
1. the geographic distribution of its members
2. the corporate structure
3. vertical integration
4. horizontal integration

the corporate structure


When an acute healthcare facility is part of a parent-subsidiary type corporation, that facility typically is:
1. the parent corporation.
2. a holding company.
3. a member of the association.
4. the subsidiary.

the subsidiary


Two independent healthcare organizations interested in discussing a joint venture to initiate a cancer treatment program would be wise to initially consult with their legal counsel to determine if their:
liability is equal even though disproportionately owned.
financial gains or losses can be shared unequally.
discussions might violate antitrust statutes.
current facilities can accommodate the program.

discussions might violate antitrust statutes.


The healthcare executive with opposing duties (obligations)—meeting one of which makes it impossible to meet the other—has a:
1. conflict of interest.
2. management ethical dilemma.
3. need for a consultant.
4. situation that is impossible.

conflict of interest.


The best way to describe health fairs, screening programs and smoking cessation classes provided by healthcare organizations is that they are:
1. attempts to create demand for services.
2. necessary for most third-party reimbursement.
3. desirable, but superfluous activities.
4. community education programs.

community education programs.


The ethical precepts (organizational philosophy) that guide an organization’s activities are found in a variety of sources that are:
1. reflected in everyday actions.
2. the sole province of senior management.
3. part of the governing body’s formal actions.
4. written and unwritten.

written and unwritten.


The most common and useful ways to overcome resistance to change in organizations are:
1. education and communication.
2. manipulation and co-optation.
3. committees and task forces.
4. inspirational leadership and managerial skill.

education and communication.


Coordination among governance, management and professional staff is a major problem for most healthcare organizations. A common way to solve the problem of coordination is to:
1. provide a local area network to leaders of each group using personal computers.
2. have overlapping membership on committees that are part of each group.
3. have quarterly meeting where issues of concern to the groups are discussed.
4. provide copies of memoranda and policy statements to leaders of each group.

have overlapping membership on committees that are part of each group.


In efforts to encourage licensed clinical staff to engage in continuing education, healthcare executives are given substantial assistance by the fact that these professionals:
are encouraged by significant peer pressure.
must meet requirements of their certifying group.
are often interested in opportunities to transfer.
must meet malpractice law continuing education standards.

must meet requirements of their certifying group.