Quiz 1

Question 1

line employee

Answer 1

actually performing the tasks

Question 2

staff employees

Answer 2

support function

Question 3

exempt employees

Answer 3

salaried workers

Question 4

non-exempt employees

Answer 4

hourly wage workers

Question 5

types of HR challenges

Answer 5

environmental, organizational, individual

Question 6

HR strategy

Answer 6

using HR to gain a competitive edge

Question 7

HR fit

Answer 7

how well HR strategies fit with organizational strategies & goals

Question 8

HR audit

Answer 8

examining how effectively/ineffectively an organization is using HR

Question 9

types of organizational structures

Answer 9

hierarchical, flat, boundary-less

Question 10

work flow analysis

Answer 10

examines how work adds value to an organization

Question 11

business process reengineering

Answer 11

can combine/eliminate steps to become more productive

Question 12

self-managed team

Answer 12

cross-trained; can lead & manage itself

Question 13

problem solving team

Answer 13

voluntary & temporary

Question 14

task force team

Answer 14

special kind of problem solving team that solves complex issues; cross-functional people

Question 15

motivation

Answer 15

that which energizes & directs human behavior

Question 16

Hersberg’s 2 factor theory

Answer 16

hygiene and motivation factors

Question 17

work adjustment theory

Answer 17

fit between employee needs/abilities and the job

Question 18

goal-setting theory

Answer 18

clear, challenging, attainable goals work the best; feedback is very important

Question 19

job enlargement

Answer 19

horizontal loading; increasing the scope of your responsibilities

Question 20

job enrichment

Answer 20

vertical loading

Question 21

elements of a job description

Answer 21

identification information
job summary
duties/responsibilities
minimum qualifications

Question 22

equal pay act of 1963

Answer 22

females and males in the same position must be paid the same

Question 23

americans with disabilities act 1990

Answer 23

reasonable accommodations must be made for those with disabilities (that interfere with major life functions)

Question 24

civil rights act of 1964

Answer 24

protects gender, race, religion, color, and national origin

Question 25

discrimination

Answer 25

treating someone differently based on prejudice, usually a minority

Question 26

adverse impact

Answer 26

unintentional discrimination

Question 27

disparate treatment

Answer 27

intentional discrimination

Question 28

quid quo pro

Answer 28

suffering tangible employment consequences if sexual favors aren't performed

Question 29

hostile work environment

Answer 29

repeated sexual or gender stereotyped abuse that interferes with work

Question 30

diversity

Answer 30

characteristics that make us different

Question 31

benefits of diversity

Answer 31

better problem solving, better marketing, increased creativity, greater system flexibility

Question 32

challenges of diversity

Answer 32

individual vs. group, conflict, segmented communication network, the glass ceiling

Question 33

potential reasons for the glass ceiling

Answer 33

home/family life, male-dominated, exclusion from communication, sexual harassment

Question 34

examples of environmental HR challenges

Answer 34

diversity, globalization, legislation, natural disasters, evolving work & family roles

Question 35

examples of organizational challenges in HR

Answer 35

decentralization, downsizing, restructuring, culture, outsourcing

Question 36

examples of individual challenges in HR

Answer 36

ethical dilemmas, productivity, empowerment, brain drain, job insecurity

Question 37

motivators

Answer 37

responsibility, achievement, opportunities for advancement, recognition

Question 38

hygiene factors

Answer 38

working conditions, pay, benefits, relationships

Question 39

ideal behavior strategy

Answer 39

best way to achieve fair employment is to make decisions without regard to race, sex, religion, etc.

Question 40

affirmative action strategy

Answer 40

best way to achieve fair employment is to make decisions, at least in part, on the basis of race, sex, religion, etc.

Question 41

5 ways to avoid pitfalls in equal employment

Answer 41

provide training, establish complain resolution process, document decisions, be honest, and ask only for info you need to know

Question 42

diversity management

Answer 42

recognizes that traditional firms, where white males are the majority, are becoming a thing of the past

Question 43

human resources

Answer 43

obtaining, retaining, valuing employees