quiz 1

Question 1

why do people go out?

Answer 1

they either want to or have to

Question 2

difference between group and individual?

Answer 2

individual is smaller

Question 3

what is corporate individual?

Answer 3

the company pays for their expenses (they will spend money elsewhere)

Question 4

how will corporate be billed?

Answer 4

direct billing

Question 5

what is required for corporate individual?

Answer 5

work area, computers, room service, business centres

Question 6

who books for corporate individual?

Answer 6

3rd parties

Question 7

corporate rates?

Answer 7

set rates for a set amount of time

Question 8

what kind of rates do government individuals get?

Answer 8

because they are huge they can score good rates

Question 9

what is a rack rate?

Answer 9

highest rate at a hotel
rate that is quoted if the guest doesnt fit into a market segment
its always available

Question 10

what are leisure individual rates based on?

Answer 10

to sell a person into WANTING to go

Question 11

why must government people be careful with the money?

Answer 11

because its tax dollars

Question 12

what is BAR?

Answer 12

best available rate

Question 13

what is unique about rack rates?

Answer 13

the highest rack rate is always open

Question 14

why give a discount?

Answer 14

to combat perishability

Question 15

why offer discounts to employees?

Answer 15

as a perk

so they know more about the product

Question 16

what are the 3 categories of discounts?

Answer 16

3rd party agreements
property specific
3rd party websites

Question 17

what is a package

Answer 17

when a hotel includes a room + something else

Question 18

what is FIT

Answer 18

free and fully
independant and individual
travel and tour

Question 19

how is FIT different from tours?

Answer 19

smaller groups and they are more customized

Question 20

how long of lead times does FIT have?

Answer 20

12-16 months

Question 21

high or low wash factor for FIT?

Answer 21

usually high because wholesaler books rooms on spec

Question 22

can hotels give commission to FIT?

Answer 22

no

Question 23

what comes in a FIT package?

Answer 23

transportation, food, rooms, attraction passes, and more

Question 24

where can FIT tours be sold?

Answer 24

wholesaler or travel agent

Question 25

is there an escort at a FIT tour?

Answer 25

no

Question 26

how many rooms to groups sell?

Answer 26

10+

Question 27

long or short lead times for group?

Answer 27

depends, the larger the group, the longer lead time is needed

Question 28

what other services do groups need?

Answer 28

function spaces, audio visual, group meals

Question 29

what is unique about tours?

Answer 29

you will have an escort

Question 30

what is an escort?

Answer 30

someone who comes along and guides the group on the trip and minimizes stress

Question 31

what is a downfall of tours?

Answer 31

not a lot of freedom

Question 32

what is an upside of tours?

Answer 32

it is cheaper

Question 33

who goes on tours?

Answer 33

price sensitive people (seniors and students)

Question 34

how many people can a tour bus hold?

Answer 34

48-53

Question 35

what kind of rooms do tours book?

Answer 35

2 beds

Question 36

a classic tour will block how many rooms?

Answer 36

25-30

Question 37

how long do tours stay?

Answer 37

1-2 nights

Question 38

what is peak time in Canada for tours?

Answer 38

July and August

Question 39

typical lead time of a tour?

Answer 39

12-16 months

Question 40

wash factors for a tour?

Answer 40

very low. they will cancel the whole tour if anything

Question 41

what is the most common group block cut off date?

Answer 41

30 days

Question 42

what is baggage gratuity?

Answer 42

an extra charge to have the tour groups luggage automatically transported from the bus to the room and back to the bus afterwards (saves time)

Question 43

how do you feed tour groups?

Answer 43

have group meals or you can hand out meal vouvhers (food courts)

Question 44

what is billed for a tour?

Answer 44

room and room tax only

Question 45

how can a hotel minimize extra charges?

Answer 45

turn off phone and turn off options to watch movies

Question 46

what is a tour billed onto?

Answer 46

a master bill

Question 47

what are the 2 types of tours?

Answer 47

one time | tour series

Question 48

what is a tour series?

Answer 48

when a tour books a number of different tours at the same property

Question 49

what is a one time tour?

Answer 49

when a tour is booked at a property only once (these are mostly for specialty tours)

Question 50

what is an association on leisure?

Answer 50

SMERF

Question 51

what is an association on business?

Answer 51

professional accocitaions

Question 52

what is SMERF?

Answer 52

``` social/sport military education religion fraternal ```

Question 53

what is a conference?

Answer 53

a gathering of people for educational purposes and to network

Question 54

what is a convention?

Answer 54

ideally the same thing as a conference but with a tradeshow as well

Question 55

what is a tradeshow?

Answer 55

when a bunch of companies gather to market, showcase, and demonstrate their products or ideas

Question 56

what do conferences and conventions need?

Answer 56

``` function spaces coffee breaks audio visuals ```

Question 57

who books rooms for conventions and conferences?

Answer 57

typically the guests book their own rooms

Question 58

what is the lead times of an association?

Answer 58

12 months - 12 years

Question 59

what can effect the wash factor of an association?

Answer 59

economy and location

Question 60

where are incentives billed to ?

Answer 60

a master account

Question 61

how many people usually attend an incentive trip?

Answer 61

40-100

Question 62

what is the lead time for incentive groups?

Answer 62

16-20 months

Question 63

why is the wash factor for incentives very very very low?

Answer 63

because if someone wins a trip they would rarely pass it up and if they do pass it up the company will give it to the next runner up so it is almost guaranteed to book