Quiz 1: Chapter 17- Leading Teams Flashcards Preview

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Flashcards in Quiz 1: Chapter 17- Leading Teams Deck (38):
1

For teams to be effective they need to....

Satisfy the needs of the individual members as well as the collective goal or task

2

Define Team

A group of two or more people with complementary skills who are committed to working together to achieve a specific objective

3

Define Task Complexity

The amount of info that must be processed to understand the task, the degree of uncertainty about possible outcomes, the presence of many sub-tasks that require a range of skills and knowledge, or the absence of standardized procedures to conduce the task

4

Define Task Interdependence

The extent to which group members need to work with and rely on each other to produce the collective work of the group

5

It is often easier and more effective if...

People work as a team

6

Define Task Objectives

They orient team members toward their goals and priorities and help them understand how their work fits in the bigger picture

7

Teams usually complete tasks with a long term horizon compared to

A series of shorter terms objectives to measure their progress

8

An Important component to selecting a team is based on

Their interpersonal skills and desire for purpose and an agenda

9

What is the optimal team size?

There is none. But it is generally better to have too few members than too many

10

Define Manager-Led Teams

Teams in which the manager acts as the team leader
Manager is responsible for monitoring and managing performance and managing performance and reporting their progress

11

Define Vertical Teams

Teams composed of a manager and his or her subordinates in the formal chain of command, usually in one department

12

Define Horizontal Teams

Teams composed of employees from about the same hierarchical level but from several different departments in the organization

13

Define Self-Directed Teams

Teams that determine their own objectives and the methods by which to achieve them.
-Each team member possesses authority and responsibility for the teams success

14

Define Collocated Teams

Teams that use a significant amount of face-face communication to make operating decisions. They operate in close proximity to one another, engage in a lot of social interactions

15

Define Geographically Distributed Teams

Teams that are made up of geographically or organizationally dispersed members who rely heavily on electronic tools such as e-mail, fax, voice mail, telephone and videoconferencing

16

Geographically Distributed Teams tend to be more....

Diverse

17

Regarding teams, diversity often leads to..

An increase in creativity over the long term, but also struggle with group identity

18

The Stages of Team Development

Developed by Bruce Tuckman-
1) Forming
2) Storming
3) Norming
4) Performing
5) Adjourning

19

Define the Forming Stage

When team members define what task is to be done and how it will be completed

20

Define the Storming Stage

Occurs when team members experience conflicts about interpersonal issues and differences in perspectives
Usually involves infighting and a lack of unity between members

21

Define the Norming Stage

When team members uncover ways to create new standards that encourage more collaborative behavior
-Adopt new group standards
-Become open to one another's input

22

Define the Performing Stage

When team members have accepted their differences and work together effectively

23

Define the Adjourning Stage

When the team has completed its task and is disbanded, sometimes involves sadness and self-evaluation

24

Define Team Norms

Guidelines that outline acceptable team member behavior and process

25

List the Five Different Categories of Team Norms

1) Meeting Norms
2) Working Norms
3) Communication Norms
4) Leadership Norms
5) Consideration Norms

26

Define Social Loafing

When team members disengage from the team process and fail to contribute to the team's recommendations or other deliverables

27

List the Three Components of the Team Process

1) Purposeful and Rigorous Decision Making
2) Effective Participation and Meaningful Influence
3) Constructive Conflict

28

Define Purposeful and Rigorous Decision Making

Occurs when the team encourages critical thinking and debate among members

29

Define Effective Participation and Meaningful Influence

Requires active an thoughtful participation of all team members, avoid dominating discussion and stifling creativity
Ensures all views are heard

30

Define Constructive Conflict

Teams must be able to engage in conflict but end with positive results from the discussion

31

Define Participation

The extent to which individuals engage in the process of generating solutions and articulating their opinions and perspectives

32

Define Blocking Behaviors

Behaviors that inhibit the team and its members from achieving their objectives

33

List the Five Steps in the Decision Making Process

1) Identify and Explore Problems
2) Prioritize Evaluation Criteria
3) Generate Possible Solutions
4) Review Possible Solutions
5) Complete Task and Review Process

34

Team Learning

Teams who learn together are more effective,
To learn the environment must provide a safe area to offer ideas, ask questions, and discuss concerns without fear of judgement, failure, or retaliation

35

List the Five Strategies to Maximize Team Learning

1) Members understand the purpose of discussion
2) Focus on inquiring about member perspectives
3) Avoid using imprecise language that may cause confusion among members
4) When members become emotionally engaged raise concerns with the group without casting blames on others
5) When at an impasse, determine the source of the disagreement

36

List the Three Components of Team Effectiveness

1) Must produce meaningful results for the organization
2) Must satisfy team members
3) Must enhance the ability of team members to work well together in the future

37

Define Boundary Manager

Determines how a team will work with clients, upper management, and others who have an interest in the team's performance. Also manages infighting and methods to produce best results

38

Important components of Managing Geographically Distributed Teams

-Assume nothing; spell out everything
-Communicate even more than usual
-Share background information
-Watch for conflict-and learn to manage it
-Do better next time- learn from experiences