Quiz 1: Chapter 17- Leading Teams

Question 1

For teams to be effective they need to….

Answer 1

Satisfy the needs of the individual members as well as the collective goal or task

Question 2

Define Team

Answer 2

A group of two or more people with complementary skills who are committed to working together to achieve a specific objective

Question 3

Define Task Complexity

Answer 3

The amount of info that must be processed to understand the task, the degree of uncertainty about possible outcomes, the presence of many sub-tasks that require a range of skills and knowledge, or the absence of standardized procedures to conduce the task

Question 4

Define Task Interdependence

Answer 4

The extent to which group members need to work with and rely on each other to produce the collective work of the group

Question 5

It is often easier and more effective if…

Answer 5

People work as a team

Question 6

Define Task Objectives

Answer 6

They orient team members toward their goals and priorities and help them understand how their work fits in the bigger picture

Question 7

Teams usually complete tasks with a long term horizon compared to

Answer 7

A series of shorter terms objectives to measure their progress

Question 8

An Important component to selecting a team is based on

Answer 8

Their interpersonal skills and desire for purpose and an agenda

Question 9

What is the optimal team size?

Answer 9

There is none. But it is generally better to have too few members than too many

Question 10

Define Manager-Led Teams

Answer 10

Teams in which the manager acts as the team leader

Manager is responsible for monitoring and managing performance and managing performance and reporting their progress

Question 11

Define Vertical Teams

Answer 11

Teams composed of a manager and his or her subordinates in the formal chain of command, usually in one department

Question 12

Define Horizontal Teams

Answer 12

Teams composed of employees from about the same hierarchical level but from several different departments in the organization

Question 13

Define Self-Directed Teams

Answer 13

Teams that determine their own objectives and the methods by which to achieve them.
-Each team member possesses authority and responsibility for the teams success

Question 14

Define Collocated Teams

Answer 14

Teams that use a significant amount of face-face communication to make operating decisions. They operate in close proximity to one another, engage in a lot of social interactions

Question 15

Define Geographically Distributed Teams

Answer 15

Teams that are made up of geographically or organizationally dispersed members who rely heavily on electronic tools such as e-mail, fax, voice mail, telephone and videoconferencing

Question 16

Geographically Distributed Teams tend to be more….

Answer 16

Diverse

Question 17

Regarding teams, diversity often leads to..

Answer 17

An increase in creativity over the long term, but also struggle with group identity

Question 18

The Stages of Team Development

Answer 18

Developed by Bruce Tuckman-

1) Forming
2) Storming
3) Norming
4) Performing
5) Adjourning

Question 19

Define the Forming Stage

Answer 19

When team members define what task is to be done and how it will be completed

Question 20

Define the Storming Stage

Answer 20

Occurs when team members experience conflicts about interpersonal issues and differences in perspectives
Usually involves infighting and a lack of unity between members

Question 21

Define the Norming Stage

Answer 21

When team members uncover ways to create new standards that encourage more collaborative behavior

• Adopt new group standards
• Become open to one another’s input

Question 22

Define the Performing Stage

Answer 22

When team members have accepted their differences and work together effectively

Question 23

Define the Adjourning Stage

Answer 23

When the team has completed its task and is disbanded, sometimes involves sadness and self-evaluation

Question 24

Define Team Norms

Answer 24

Guidelines that outline acceptable team member behavior and process

Question 25

List the Five Different Categories of Team Norms

Answer 25

1) Meeting Norms
2) Working Norms
3) Communication Norms
4) Leadership Norms
5) Consideration Norms

Question 26

Define Social Loafing

Answer 26

When team members disengage from the team process and fail to contribute to the team’s recommendations or other deliverables

Question 27

List the Three Components of the Team Process

Answer 27

1) Purposeful and Rigorous Decision Making
2) Effective Participation and Meaningful Influence
3) Constructive Conflict

Question 28

Define Purposeful and Rigorous Decision Making

Answer 28

Occurs when the team encourages critical thinking and debate among members

Question 29

Define Effective Participation and Meaningful Influence

Answer 29

Requires active an thoughtful participation of all team members, avoid dominating discussion and stifling creativity
Ensures all views are heard

Question 30

Define Constructive Conflict

Answer 30

Teams must be able to engage in conflict but end with positive results from the discussion

Question 31

Define Participation

Answer 31

The extent to which individuals engage in the process of generating solutions and articulating their opinions and perspectives

Question 32

Define Blocking Behaviors

Answer 32

Behaviors that inhibit the team and its members from achieving their objectives

Question 33

List the Five Steps in the Decision Making Process

Answer 33

1) Identify and Explore Problems
2) Prioritize Evaluation Criteria
3) Generate Possible Solutions
4) Review Possible Solutions
5) Complete Task and Review Process

Question 34

Team Learning

Answer 34

Teams who learn together are more effective,
To learn the environment must provide a safe area to offer ideas, ask questions, and discuss concerns without fear of judgement, failure, or retaliation

Question 35

List the Five Strategies to Maximize Team Learning

Answer 35

1) Members understand the purpose of discussion
2) Focus on inquiring about member perspectives
3) Avoid using imprecise language that may cause confusion among members
4) When members become emotionally engaged raise concerns with the group without casting blames on others
5) When at an impasse, determine the source of the disagreement

Question 36

List the Three Components of Team Effectiveness

Answer 36

1) Must produce meaningful results for the organization
2) Must satisfy team members
3) Must enhance the ability of team members to work well together in the future

Question 37

Define Boundary Manager

Answer 37

Determines how a team will work with clients, upper management, and others who have an interest in the team’s performance. Also manages infighting and methods to produce best results

Question 38

Important components of Managing Geographically Distributed Teams

Answer 38

• Assume nothing; spell out everything
• Communicate even more than usual
• Share background information
• Watch for conflict-and learn to manage it
• Do better next time- learn from experiences