Quiz 2 Flashcards
(20 cards)
Language differences. cultural differences. hearing impairments. cognitive impairments
Communication Barriers
Active listening. clear speech. empathy. open-ended questions
Skills that Enhance Communication
Verbal (spoken words). Non-verbal (body language. facial expressions)
Examples of Communication
Professional negligence by act or omission by a healthcare provider
Malpractice
HIPAA (Health Insurance Portability and Accountability Act) - protects patient information
Confidentiality Laws
Respecting privacy. addressing residents by their preferred name. allowing independence
Maintaining Dignity
Patronizing language. ignoring residents’ preferences. rushing care
Things to Avoid (Dignity)
Unexplained injuries. fearfulness. poor hygiene. weight loss
Symptoms of Abuse/Neglect
Bruises. fractures. burns. lacerations
Physical Abuse Symptoms
Report immediately to a supervisor. document observations. ensure resident safety
What to Do When Abuse is Suspected
Washing hands with soap and water. using hand sanitizer
Hand Hygiene
Gloves. masks. gowns. face shields
Personal Protective Equipment (PPE)
Treating all blood and bodily fluids as potentially infectious
Standard Precautions
Understanding and sharing the feelings of another
Empathy
Moral principles that govern a person’s behavior
Ethics
Shared beliefs. values. and practices of a group
Culture
Fully concentrating. understanding. responding. and remembering what is being said
Active Listening
Speaking in a way that is easy to understand
Clear Speech
Questions that cannot be answered with a simple “yes” or “no”
Open-ended Questions
Ensuring personal information and activities are not disclosed without consent
Respecting Privacy
