Quiz 2

Question 1

Police Leadership

Answer 1

-People, Power, Influence
Formal v. informal leadership

Question 2

People

Answer 2

– Subordinates follow the leadership

Question 3

-Formal leaders

Answer 3

– Placed in positions of leadership by the organization

– Have authority and responsibilities by virtue of the position they hold

– More effective when they use leadership skills

Question 4

Organizational Power

Answer 4

Reward. coercion, legitimate

Question 5

-Reward power

Answer 5

– The ability to control valued resources within the organization

Question 6

-Coercion power

Answer 6

– Embodied in one’s ability to punish others

Question 7

-Legitimate power

Answer 7

– The power people perceive as a result of their position within the
organization

Question 8

Personal Power

Answer 8

expertise and referent

Question 9

-Expertise power

Answer 9

– Officers’ knowledge or ability to perform a specialized task

Question 10

Referent power

Answer 10

– The ability to influence as a result of one’s association with other
powerful figures in the organization

– Such associations are developed through:
* Friendship
* Past working relationships
* Kinship

Question 11

Trait Theory

Answer 11

Initiating structure vs. Consideration
Blake and Mouton’s Managerial Grid

Question 12

Initiating structure vs. Consideration

Answer 12

Initiating structure
– The leader’s behavior in emphasizing organizational goals by
delineating the relationship between the leader and the
subordinates when establishing well-defined patterns of
organization, communication and procedure

Question 13

Blake and Mouton’s Managerial Grid

Answer 13

• High-Performing Leaders
• Task Leaders
• Supportive Leaders
• Bureaucratic Leaders

Question 14

Transactional vs. transformational

Answer 14

Transactional leadership
– Leaders broaden and elevate their followers’ interests.
– Leaders generate awareness and acceptance of the group’s purpose
and mission.
– Leaders stir their followers to look beyond their self-interests.

Question 15

leadership

Question 16

Motivation

Question 17

-Equity Theory

Question 18

-Herzberg’s Hygiene/Motivation Theory

Question 19

Police Culture

Question 20

-Expectancy Theory

-Symbols
-Traits
-Career Phases

Question 21

Sender chooses the method or means

Question 22

Communication
-Symbols
-Traits
-Career Phases

Question 23

-Formal vs. Informal

Question 24

-Verbal vs. non-verbal

Question 25

Communication process

Question 26

Rule of 5

Question 27

-Receive-Understand-accept-Use-Feedback

Question 28

Power

Answer 28

– The ability to influence or control others

Question 29

Influence

Answer 29

– Clearly acceptable directives – Questionable orders to subordinates – A directive completely outside the bounds of acceptability

Question 30

Informal leaders

Answer 30

– Recognized by their peers as individuals who have knowledge and can provide assistance outside the chain of command – Have a modicum of power, but no recognized authority – Successful departments promote informal leaders to formal leadership positions

Question 31

Consideration

Answer 31

he leader's behavior in emphasizing friendship, mutual trust, warmth, and a respectful relationship between the leader and subordinates

Question 32

* Transformational leadership

Answer 32

– Police executive attempts to broaden the interests and horizons of subordinates and move the organization in a new direction. – Key component is charisma.

Question 33

-Equity Theory

Question 34

-Herzberg’s Hygiene/Motivation Theory

Question 35

-Expectancy Theory

Question 36

Police Culture

Question 37

Symbols

Question 38

Traits

Question 39

-Career Phases

Question 40

Sender chooses the method or means

Question 41

Communication

Question 42

-Formal vs. Informal

Question 43

-Verbal vs. non-verbal

Question 44

Communication process

Question 45

Rule of 5

Question 46

-Receive-Understand-accept-Use-Feedback

Question 47

Barriers

Answer 47

Physiological barriers * Psychological barriers

Question 48

* Physiological barriers

Question 49

* Psychological barriers

Question 50

* Stereotyping

Question 51

* The halo effect

Question 52

* Projection * Perceptual defense * Cognitive dissonance Keys to effective communication * Active listening * Fairness, openness, and “straight talk” * Avoiding emotionally loaded terms * Simple, clear language * Appealing to all five senses * Reinforcing words with action Conflict Types -Interpersonal, intragroup, intergroup, interorganizational Sources of conflict * Incompatible goals and time horizons * Overlapping authority * Task independence * Status inconsistencies * Scarce resources * Communication failures * Individual differences * Incompatible procedures for rewarding and reprimanding performance Conflict resolution * Altering the source of the conflict * Appealing to third parties * Adopting an interpersonal conflict-handling approach * Increasing diversity awareness and skills * Practicing job rotation or temporary assignment * Using permanent transfers or dismissals * Changing organizational structure and/or culture Can conflict be positive?