quizzes Flashcards
(50 cards)
Some of the outside forces that would impact the need for organizational change include demographics, shareholder and customer concerns, social and political pressures and _____________________.
A.technological advancements
B. management behaviors
C. human resource concerns
A. technological advancements
Two types of change are reactive and proactive. Organizations starting the change process in response to unanticipated problems and opportunities is an example of __________________ change.
A. proactive
B. reactive
C. innovative
B. reactive
Age, education, skill level, gender and immigration are all ______________ characteristics that impact the need for organizational change.
A. demographic
B. technological
C. social
A. demographic
__________________________ is a set of techniques that managers can use for implementing planned change to make people and organizations more effective.
A. Organizational Development
B. Lewin’s Change Model
C. Systems Change
A. Organizational Development
As managers who are leading change it is important that we understand some of the reasons that employees might resist it. According to our authors, one of the reasons employees resist change is _____________________________.
A. a lack of knowledge
B. surprise and fear of the unknown.
C. self affirmations
B. surprise and fear of the unknown
Job dissatisfaction, expressed as high turnover rates and absenteeism can be a major signal of the need for change. Turnover rates is an example of an organization’s _______________ forces that impact the need for change.
A. external
B. auxillary
C. internal
C. internal
Lewin’s Change Model includes three phases: ______________, changing and refreezing.
A. Innovation
B. Adaptation
C. Unfreezing
C. unfreezing
Managers agree that the ability to innovate affects an organization’s long-term success. Innovation can help the organization to achieve a competitive advantages. Change in the appearance or functionality or performance of an organization’s service(s) is an example of _____________ innovation.
A. process
B. product
C. approaches
B. product
Three forms of change are adaptive, innovative and radically innovative. _____________ change is the least threatening because it has already been experienced within the same organization.
A. radically innovative
B. innovative
C. adaptive
C. adaptive
A _____________________ approach to change consists of managers examining three parts: Inputs, target elements of change and outputs (plus feedback).
A. systems
B. technological
C. force field
A. systems
According to psychometric screenings, _____________ is a measure of the extent to which people like or dislike themselves.
A. locus of control
B. self-esteem
C. emotional intelligence
B. self-esteem
The ___________________ theory teaches that people compare their inputs or what they give to an organization against the outputs or rewards that they receive from the organization.
A. two needs
B. Equity
C. Distributive Justice
B. Equity
Perception is the process of interpreting and understanding one’s environment. _________________ is the tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs. It is one of the five distortions in perception.
A. halo effect
B. recency effect
C. stereotyping
C. stereotyping
Our authors tell us that a _________________ population in a company can provide ideas, experience and points of view that strengthen the business culture.
A. technological
B. homogeneous
C. diverse
C. diverse
The Big 5 personality test measures your traits in five dimensions. They include extroversion, agreeableness, conscientiousness, openness to experience and ________________.
A. maturity
B. innovation
C. emotional stability
C. emotional stability
Age, gender, race/ethnicity physical/mental abilities and ________________ are some of the trends that contribute to a diverse workforce.
A. educational level
B. employee engagement
C. organizational commitment
A. educational level
Maslow’s hierarchy of needs theory teaches that our actions are aimed at fulfilling five basic needs including: self-actualizaton, esteem, love, physiological and _______________.
A. safety
B. span of control
C. job satisfaction
A. safety
The __________________ theory suggests that employees can be motivated by objectives that are specific and challenging but achievable.
A. goal-setting
B. expectancy
C. equity
A. goal-setting
Today’s organizations are seeking candidates who have emotional intelligence skills. The most essential EI trait is _______________ or the ability to read your own emotions and gauge your moods accurately so that you understand how you are affecting others.
A. relationship management
B. social awareness
C. self-awareness
C. self-awareness
Herzberg’s _______________ theory proposed that work satisfaction and dissatisfaction arise from two different factors: work satisfaction from motivating factors and work dissatisfaction from hygiene factors.
A. five basic needs
B. two factor
C. equity
B. two factor
The store manager of Dunkin Donuts wishes to send an e-mail update to the shift managers but the Internet is down at the store. Technology issues such as this are examples of _________________ communications barriers.
A. personal
B. physical
C. cross-cultural
B. physical
As managers who will be directing and leading employees, it is important that we understand _________________ communications that include eye contact, facial expressions, touch and gestures.
A. verbal
B. non-verbal
C. textural
B. non-verbal
As a senior communications officer, Marco emphasizes the need for the organization’s managers to understand the feelings and needs of customers. Marco is emphasizing the need for managers to use ____________________ to understand the words and behaviors of the organization’s customers.
A. passive communications
B. empathy
C. curiosity
B. empathy
An organization’s ___________________________ describes the who, how, when and for what purposes of social media use and any consequences for noncompliance. Our authors recommend that businesses take the time to establish such a policy to prevent any impulsive or abusive posts and messages that can damage the organization’s or an individual’s reputation.
A. social media policy
B. code of conduct
C. union by laws
A. social media policy