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SPD SGT Exam 2022 > Readings and Outward Mindset > Flashcards

Readings and Outward Mindset Flashcards

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1
Q

What was DOJ given by congress in 1994?

A

Authority to investigate LEA for unconstitutionality

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2
Q

What are the most investigated unconstitutional items?

A

UoF
Racial Bias
Unlawful Stops, Searches, Arrests
Interaction with Mental Illness

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3
Q

What do police technologies create?

A

Unresolved issues.

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4
Q

What is the mandate of police?

A

Serve as guardians of constitution, protect rights of people

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5
Q

When police are viewed as more legit, this happens:

A

More cooperation and acceptances of outcomes

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6
Q

Can constitutional policing still be illiegitimate?

A

Yes.

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7
Q

What is the biggest cause of questioning certain policies / practices?

A

Race Relations

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8
Q

What is the greatest determining factor in how one views police?

A

Race

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9
Q

Blacks vs Whites: Did ferguson raise important issues to be discussed?

A

B: 80% yes
W: 27% yes

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10
Q

What percentage of black people had no confidence in the ferguson investigation?

A

75%

33% for whites

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11
Q

Is blacks view of law enforcement similar to other comparable questions like gender gap?

A

No, much wider.

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12
Q

How can you make officers comfortable talking about race?

A

By talking about it.

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13
Q

What percentage of homicide victims are black in milwaukee?

A

80%

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14
Q

What is the false equivalence between black on black violence and police shootings?

A

Don’t compare people killing people with government killing people.

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15
Q

Strategies to discuss race in department:

A

Begin discussion with small, diverse working group of employees and express
Define topics as starting points
Begin dialogues within profession
Engage entire community
Modify training to change culture
Introduce fair and impartial policing training

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16
Q

Who must start dialogues about race?

A

Police leaders

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17
Q

What can backfire in talks about race?

A

Telling officers to not be racists

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18
Q

What training are officers more receptive to?

A

Unconscious bias training

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19
Q

What did Kalamazoo do to help fix their disparate search problem?

A

Consent to search documentation policy

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20
Q

What are the violent crime rates of 1994 vs 2013?

A

About half.

  1. 6 per 100,000
  2. 9 per 100,000
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21
Q

What is the problem with crime metrics?

A

Leaves out how people feel about strategies

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22
Q

Build up your relationship _ for the public to think of you as more legit and forgive your mistakes.

A

capital

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23
Q

How did a Dallas chief end an open air drug market?

A

Youth programs first

Operations second

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24
Q

What should be emphasized over number of stops made?

A

High quality service

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25
What did kalamazoo see while decreasing police stops?
Decrease in crime.
26
What happens when you focus on zero tolerance policing?
Real crimes are allowed to occur.
27
How should "stop and frisk" be taught?
Individual tactic, not wide-spread crime fighting idea.
28
NYC reserves high crime zones for ___ officers
Veteran
29
How much money did Camden lose for corruption?
3.5 million bucks | 88 plaintiffs
30
What strategy did Camden deploy?
Foot beats
31
Anne Arundel paired up officers and ___
DMHP
32
New Haven avoids the use of these
Heavy Armor / Equipment
33
What is a challenge of BWV with current legislation?
Wiretap laws
34
What are the five emotional intelligent skills?
``` Self Awareness Self Regulation Motivation Empathy Social Skill ```
35
What is knowing ones emotions, strengths, weaknesses, goals. | Having self confidence, and being self deprecating.
Self Awareness
36
What is the ability to control or redirect disruptive emotions that gives rise to a comfort with ambiguity and change?
Self regulation.
37
What is being driven to achieve for sake of achievement? | Passion for work work and challenges.
Motivation
38
What allows you to consider other's feelings when making a decision? This allows you to attract and retain talent.
Empathy
39
What skill allows you to manage relationships and move people in desired directions?
Social skill
40
Who wrote the book on EI?
Daniel Goleman
41
What are corporations doing to evaluate EI?
Competency models
42
This proved to be twice as important as technical factors and IQ
Emotional intelligence
43
What is the biggest difference between star performers and average leaders high up the chain?
90% EI factors
44
How are age and EI related?
EI goes up with age
45
Which brain system controls EI?
Limbic system
46
What are the six leadership types?
``` Coercive Authoritative Afiiliative Democratic Pacesetting Coaching ```
47
"Do what I say" leadership
Coercive
48
When is coercive leadership successful?
Turnaround Natural Disaster Problem Employees
49
"Come with me" leadership
Authoritative
50
When is Authoritative leadership successful? Not successful?
Good: Business adrift Bad: Team of experts with more experience
51
"People come first" leadership
Affiliative
52
What is affiliative leadership good at?
Building harmony and morale
53
Which leadership style may allow poor performance to go uncorrected and rarely offers advice?
Affiliative
54
"What do you think" leadership style"
Democratic
55
Which leadership style builds flexibility and responsibility, but may have endless meetings and feel leaderless?
Democratic
56
"Do as i do, now" leadership
Pacesetting
57
Which leadership styles has high performance standards, but may overwhelm?
Pacesetting
58
"Try this" leadership
Coaching
59
Which leadership style focuses more on personal development rather than work tasks?
Coaching
60
Which leadership style may be bad for employees who are resistant to change?
Coaching
61
Which mix of leadership style is the best?
Authoritative Affiliative Democratic Coaching
62
EI performance indicators / results
87% in top 1/3 for salary bonus | Outperform revenue targets 15-20%
63
What are the six factors for working climate?
``` Flexibility Standards Responsibility Rewards Clarity Commitment ```
64
What is the biggest influence of company bottom lime performance?
Leader's mood
65
Mood contagion exists because of what?
Open loop limbic system.
66
What are the social strengths and weaknesses?
``` Teamwork Inspiration Developing others Attunement Influence Empathy Org Awareness ```
67
What causes followers to mirror behaviors?
Mirror Neurons
68
What controls intuition?
Spindle neurons
69
What doesn't factor in strong leaders?
Gender differences
70
What does outward mindset say is the most important leadership qualification?
Humility
71
Achievement is driven by what two things?
1: Actions / Behaviors 2: Mindset
72
What informs behaviors?
Mindset
73
What creates results?
Behaviors
74
What the PUSH approach?
Only changes behaviors
75
What is the more effective way to change results?
Leading with mindset
76
What kind of leader views self as a subject and others as objects?
Isolated leader
77
What kind of leader believes they are given rights by the led?
Together Leader
78
When faced with a need to cut 100 million, what did the outward mindset help them do?
Think about who would be affected by the cuts.
79
After cutting 100 million with outward mindset, what happened?
Doubled the business when analysts only predicted 5%f
80
What is the difference between outward and inward mindsets?
Inward: Protect Myself Outward: Advance collective result
81
All people tend to view themselves as what?
More outward than their peers.
82
What is a trap of outward behavior?
Outwardly nice, inward mindset
83
When did SEALs quit?
Focus on self, not mission
84
What did the CFS2 debt collection do to collect more debts?
Helped people make more money, get jobs, etc | Result: 3 years in industry, rates were 2 times better than comp
85
What kind of players do the Spurs want?
Players who have gotten over themselves
86
What is the pattern for outward mindset?
See others Adjust efforts Measure impact
87
How did Ford create outward mindset?
Rewarded people who reported bad news. | Then encouraged cooperation
88
What happened when the lawyer gave money back to clients?
Got more clients
89
What mantra was used at tubular steel?
As far as I'm concerned, the problem is me.
90
What is the trap organizations can fall into?
Executives want employees to change Employees wait for leaders. Same with parents and children.
91
What is the most important move in mindset work?
Make the move one is waiting for the other to make
92
What should be done before rolling out behavioral solution?
Mindset check. Outward mindset Think of others Be accountable
93
What can be a mobilizing factor for people / organizations?
Collective goals
94
What do many leaders believe the role of a leader is?
To control | Plato's division of labor
95
What dynamic was changed when John and Sylvia Harris brought their children into family planning?
The "thinkers and doers" dynamic | Dan Funk and Superior Air and Water did the same
96
How did the tubular steel guys work themselves out?
Old guy who left returned to help. Owner accepted.
97
Outward Mindset for Individual (diagram)
Managers, Reports, Peers, Customers
98
Outward Mindset for Organization (Diagram)
Owners, Workforce, Customers, Partners
99
What can a company create for each division in a company?
Outward Mindset Diagrams
100
What are outward manifestations of status only the preferred / priveleged can enjoy?
Trappings of Difference
101
What do CEOs get when they minimize their privilege?
More devotion
102
How did MSG executives bond with ticket takers?
Pick up garbage
103
What were healthcare workers called who had the most customer interaction?
Ancillary staff
104
What trap did Landa fall into with their 60 million dollar deal?
They focused on internal metrics instead of those of their customers
105
What did Hope Arising do to increase their success?
Set their metrics by customers. Increased the days kids were in school.
106
What is the transition from inward to outward mindset like?
"Smarter every day" bike. 20 million views 200$ to ride 10 feet.
107
Outward Mindset Full Pathway
Start with the outward mindset Don’t wait for others to change Mobilize yourself / others toward a common goal Allow people (and yourself) to be fully responsible Eliminate unnecessary distinctions between yourself and others Rethink systems and processes to turn them outward Implement an outward mindset gameplan, even just for a few minutes a day

SPD SGT Exam 2022 (6 decks)

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