Repeat and Approve Flashcards
1
Q
That makes sense.
A
I would want the same thing.
2
Q
You’re kidding!
A
That would make me mad.
3
Q
I hear you.
A
All you wanted was…
4
Q
You haven’t?
A
Terrific! Why don’t I stop by…
5
Q
How are you doing?
A
I’m doing fantastic!
6
Q
What are the 3 Do’s?
A
- Be Pleasant and Upbeat
- Be Confident I AM the best Agent
- Be the Expert and Lead
- Be on their side, their Ally.
7
Q
What are the 3 Don’ts?
A
- Do not Doubt Myself
- Do not tell them they are wrong
- Do not Argue
8
Q
You know, I can appreciate that…
A
And I’m curious…
9
Q
I understand that
A
And I’m curious…
10
Q
You’re right that
A
And I’m curious…
11
Q
I appreciate that
A
And I’m curious…
