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0
Q

Gambling legalized in ____ in ___

A

1931

Las Vegas

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1
Q

includes a whole range of activities including:
casinos (both land-based and those in riverboats)
card games
charitable games
lottery-operated games
betting on greyhound and horse-races.

A

Gaming entertainment

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2
Q

involves wagering or betting between the casino and its customers. Ex: Blackjack, Dice games, Roulette, Big 6.

A

Table games

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3
Q

These games revolves around wagers of money. These games involve players betting against each other such as poker, or players wagering around the house such as blackjack

A

Card games

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4
Q

They are different from table games because table does not wager against the player but merely offers games in which players can gamble against each other.

A

Card games

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5
Q

These gambling machines are operated by inserting coins into a slot and pulling down its long handle. Winning depends on the combination made on the machine.

A

Slot machines

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6
Q

Online games in a casino

A

Internet games

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7
Q

This is a game of chance where each player has one or more cards printed with differently numbered squares assigned to make a complete row of numbers is the winner.

A

Bingo

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8
Q

Casinos take percentage on the amount of bets make by players in internet gaming

A

Race or sports books

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9
Q

Organization of Casinos

A 
Casino Manager
Pit Manager
Pit clerk
Floor person
Dealer
Security Officers (CCTV)
Bankroll custodian
Cage manager
Casino cage personnel
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10
Q

Casino Operations

A 
Gaming operation staff
Casino service staff
Marketing staff
Human resources staff
Finance and Administration staff
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11
Q

Slot machine technicians, table-game dealers and supervisors.

A

Gaming operation staff

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12
Q

security, purchasing, maintenance, facility engineers.

A

Casino service staff

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13
Q

Public relations, market research, advertising professionals.

A

Marketing staff

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14
Q

employee relations, compensation, staffing, and training specialists.

A

Human resources staff

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15
Q

lawyers, accounts payable, audit, payroll, and income control specialists.

A

Finance and Administration staff

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16
Q

PCSO

A

Philippine Charity and Sweepstakes Office

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17
Q

PAGCOR

A

Philippine Amusement and Gaming Corporation

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18
Q

oversees and regulates the gaming industry.

A

PAGCOR

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19
Q

a 100% government-owned and controlled corporation created in 1977 by virtue of Presidential Decree 1067-A, amended by PD 1869 on July 11, 1983, later to be known as the PAGCOR Charter.

A

PAGCOR

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20
Q

Three-pronged mandate

A

to regulate all games of chance, particularly gaming in the country,
to raise funds for the government’s socio-civic and national development efforts and;
to help boost the country’s tourism industry

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21
Q

__ PAGCOR branches and ___ exclusive PAGCOR Clubs, open in major cities across the country, 24 hours a day, seven days a week.

  • The branches offer in-demand, internationally-recognized games.
  • Each PAGCOR branch strives to showcase what’s best of what the country has to offer while proudly providing world-class gaming.
  • The casinos offer a variety of options even for non-players or those simply seeking wholesome entertainment.
A

13

25

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22
Q

It is usually defined by the output of products. But it doesn’t include the manufacturing of food & drink and its retailing.

A

Food and Beverage

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23
Q

The basic function of F & B:

A

to serve food & drink to people and to satisfy their various types of needs.

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24
The main aim is to
achieve Customer Satisfaction.
25
``` Physiological Economic Social Psychological Convenience ```
Customer Satisfaction
26
the need of special food items
Physiological
27
the need for good value for the price paid
Economic
28
a friendly atmosphere
Social
29
the need for enhancement of self‐esteem
Psychological
30
the desire for someone else to do the work
Convenience
31
Offer a wide menu of meat and potato selections with a price range that appeals to an average family income. Parking is necessary since customers usually arrive by car. Normally located near a residential area and a highway.
Family/Commercial Restaurants
32
Characterized by a fast food service. The décor is simple and prices are relatively low. It is usually located in an office building or shopping mall. The peak periods are lunch and coffee breaks
Coffee shops
33
Usually located in shopping centers and office buildings. Self-service is typical with limited menus or soups, entrees, desserts and beverages.
Cafeterias
34
Generally require a higher initial investment than other types of restaurants because they require an expensive ambience and décor. They cater to those who want a higher standard and are willing to pay the price.
Gourmet restaurant
35
Feature the food of a specific region or country. The décor usually has an ethnic motif.
Ethnic Restaurant
36
The menu is limited with low prices. A well trained staff is required for franchise fast food operation in which the franchisor sets standards of service and food quality that must be maintained at all times.
Franchise shops
37
Provide delicatessen food service, combining traditional delicatessen cold meats and cheeses with take out sandwiches, salads and similar items.
Deli shops
38
Established on a completely self-serve basis. Usually a one-price “eat all you can” hot and cold food.
Buffet restaurants
39
Generally found along auto and bus transportation routes. They are also found at bus, rail and air transportation buildings as well as on transportation vehicles as trains and ships.
Transportation
40
Franchised restaurants are a major component of the food service industry, particularly in the fast food sector. The reasons for the popularity of franchising in the restaurant industry are very similar to those in the hotel industry.
Franchising
41
Umbrella
DOT
42
Under the umbrella
``` TIEZA (PTA) IA NPDC TPB (PCVC) DFP ```
43
TPB
Tourism Promotion Board
44
PCVC
Philippine Convention and Visitors Corporation
45
NPDC
National Parks and Development Commitee
46
DFP
Duty Free Philippines
47
IA
Intramuros Administration
48
TIEZA HEAD
Mark Lapid
49
DOT Head
Ramon Jimenez Jr.
50
TESDA HEAD
Joel Villanueva
51
4 Cs of Events
Celebrate Convene Commune Commerce
52
CHED HEAD
Dr. Patricia Licuanan
53
For religious purposes or Olympic Games (hallmark)
Commune
54
Meetings, seminars and conventions
Convene
55
Life cycle
Celebrate
56
Travel expo, trade show, socio0civic, fund raising
Commerce
57
Places for MICE
``` Smart Araneta Coliseum PICC CCP Other Convention Centers Musical halls Auditoriums ```
58
PICC
Philippine International Convention Center
59
CCP
Cultural Center of the Philippines
60
Travel Expo 2015
Feb. 13-15 MOA SMX Convention Center
61
MRA 2015
Mutual Recognition Agreement
62
APEC
Asia Pacific Economic Cooperation
63
MIHCA
Aug. 28, 2015 Magsaysay Institute of Hospitality and Culinary Arts
64
International Convention with Cruise Lines with Target: 2,000 attendees
MIHCA
65
Tourism program infrastructure and development under Tourism Act of 2009 with a goal to make Philippines the Center of tourism destination
Vision 2020
66
it was created on ___ through the passage of __- | it is an attached agency to the office of the President for administrative purpose.
may 18, 1994 Higher Education Act of 1994.
67
headed by a chairman & four commissioners (each having a term of office of four years)
CHED
68
act as a collegial body in formulating plans, policies and strategies relating to higher education and the operation
CHED
69
The creation was part of a broad agenda of reforms on our education system that was outlined by the Congressional Commission on Education (EDCOM) in 1992.
CHED
70
3 governing bodies:
CHED (tertiary and graduate) DEPED (basic education) TESDA (technical and vocational)
71
CHED Republic
Rep. Act. No. 7722
72
TESDA Republic
Rep. Act. No. 7796
73
Technical Education and Skills Development Act of 1994”, which was signed into law by ___ on ___
President Fidel V. Ramos on August 25, 1994
74
Merging of TESDA
(NMYC) (DOLE). (BTVE) (DECS). (BLE)
75
Gave birth to TESDA
The Apprenticeship Program of the Bureau of Local Employment (BLE) of the DOLE
76
(NMYC) of the Department of Labor and Employment
National Manpower and Youth Council
77
(BTVE) of the (DECS).
The Bureau of Technical and Vocation EducationDepartment of Education, Culture and Sports
78
Kalibo, Aklan (in honor of Santo Niño)
Ati-Atihan Festival
79
Iloilo
Dinagyang Festival
80
Davao
Kadayawan Festival
81
Vigan
Longganisa Festival
82
Dapitan
Kinabayo Festival
83
Tacloban
Sangyaw Festival
84
Cebu
Sinulog Festival
85
Camiguin
Lanzones Festival
86
Ilagan
Mamangui Festival
87
Marinduque
Moriones Festival
88
Bacolod
MassKara Festival
89
Legazpi
Ibalong Festival
90
Bohol
Sandugo Festival
91
Baguio
Panagbenga Festival
92
Pasig
Itik-Itik Festival
93
It is also known as “Ancillary Services”
Support Services
94
it provides necessary support to the operation of an organization. refers to all the ‘extras’ thing that a person might need when going on holiday or taking a business trip.
Support Services
95
Ancillary needed:
``` Car hire Airport parking Luggage Foreign exchange Travel insurance Tour guiding
Equipment hire
Theater and event tickets
Chauffeur drive services
Passport and visa services ```
96
intended to cover medical expenses, trip cancellation, lost luggage, flight accident and other losses incurred while traveling, either internationally or within one's own country.
Travel Insurance
97
where money in one currency is exchanged for another
Foreign exchange markets
98
the price for which one currency is exchanged for another
Exchange rate
99
- means your car will stay on the airport premises while it is parked.
Airport parking
100
company that rents automobiles for short periods of time (generally ranging from a few hours to a few weeks).
Car rental
101
company that rents automobiles for short periods of time (generally ranging from a few hours to a few weeks).
Luggage transportation
102
is a voucher that indicates that one has paid for admission to an event or establishment such as a theatre, amusement park or tourist attraction, or permission to travel on a vehicle (such as with an airline ticket, bus ticket or train ticket) typically because one has paid the fare.
Theatre Event Tickets
103
a person who leads groups of people around a town, museum, or other tourist venue. And provides a commentary on the features and history of the location.
Tour Guide
104
also called plant hire in some countries, is a service industry providing machinery, equipment and tools of all kinds and sizes for a limited period of time to final users.
Equipment Rental
105
bags in which to pack personal belongings for traveling.
Luggage
106
is a person employed to drive a passenger motor vehicle, especially a luxury vehicle such as a large sedan or limousine.
Chaffeur
107
is an essential part of planning an international trip.
Passport and Visa Service
108
can be both an attraction and a basic facility which tourists will expect at a destination.  
Shopping
109
Very important aspect of a tourist’s travel arrangements.
Insurance
110
Policies cover by insurance
``` medical care and hospitalization personal accident cancellation/curtailment of holiday delayed departure baggage loss money loss personal liability ```
111
Traditionally this information has been in the form of brochures, but the Internet is now an increasingly important source of information for tourists and for tourism operators.
Tourist Publication and Information
112
This category includes cinemas, theatres, nightclubs, bars, casinos and shows. Many tourists will look for entertainment and expect these facilities to be available especially in cities. If it is not available, this is reflected highly in visitor’s surveys as a reason for dissatisfaction.
Entertainment
113
Standard Commission Charges
1.5%
114
usually floating and values fluctuate depending on supply and demand in the global marketplace.
Currency Exchange Rate
115
The price of one currency in terms of another
Exchange Rate
116
NZD
New Zealand Dollars
117
United Kingdom
GBP Great British Pounds 
118
Philippines
PHP Philippine Peso
119
USA
USD US Dollars
120
Japan
JPY Japanese Yen
121
Hong Kong
HKD Hong Kong Dollars
122
Euro
EUR European Euro
123
Canada
CAD Canadian Dollar
124
Singapore
SGD Singapore Dollar
125
Australia
AUD Australian Dollar
126
Switzerland
CHF Swiss Franc
127
Saudi Arabia
SAR Saudi Rial
128
Brunei
BND Brunei Dollar
129
Taiwan
TWD New Taiwan Dollar
130
Thailand
THB Thai Baht
131
South Korea
KRW South Korean Won
132
China
(CNY) Chinese Yuan Renminbi
133
Top 10 Resto
``` Fely J's Cafe Arcama Filipino Cuisine ABE Serendra Chef Tatung Milky Way Cafe Chef Laudico Guevarra's Via Mare Krocodile Grille JT Manukan R&J Bulalohan ```

TR1102 (7 decks)

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