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CSA > Round 2 - Mixed Knowledge > Flashcards

Round 2 - Mixed Knowledge Flashcards

1
Q

Filter is made up of 3 components

A

Field, Operator and Value

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2
Q

Tags allow you to do 3 things

A

Provide an easy way to categorize, flag and locate records

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3
Q

List Views

A

Personalize the list, or you can use tag features to categorize, flag and locate records

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4
Q

What are the three components that make up a filter condition?

A

Field, Operator and Value

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5
Q

Form Activity Stream

A

Displays the list of activities, or history on a form

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6
Q

Templates

A

Allow fields to be populated automatically, simplifying the process of generating new records

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7
Q

Templates

A

Allow fields to be populated automatically, simplifying the process of generating new records

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8
Q

What area in a form displays records from tables that have a relationship to the current record?

A

Related Lists

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9
Q

How would you select which fields on a form you want to display?

A

Select Personalize Form

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10
Q

What are the two options to hide a field from a form through form personalization? (select two answers)

A

Uncheck the field’s box

Select the Hide field icon

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11
Q

What is the definition of a task?

A

A task is any record that can be assigned to or completed by a user in ServiceNow.

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12
Q

What is User Presence?

A

The User Presence feature facilitates synchronous collaboration within one record. See who is online, view their current status, and what they are viewing or editing, all in real-time.

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13
Q

The Activity Stream inline editor enables users to…

A

contribute to actual work within a record without opening a form interface. Just like real-time editing on a form, inline commenting on the activity stream means you can annotate records as updates are made, allowing multiplied efforts across several pieces of work simultaneously.

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14
Q

What are the names of the two modules in the Service Desk application, where you can locate work assigned to you and/or your group(s)? (select two answers)

A

My Work
My Groups Work

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15
Q

Which feature facilitates synchronous collaboration within one record?

A

User Presence

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16
Q

Which tab would you use to communicate to stakeholders and document activities through the task’s lifecycle?

A

Notes

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17
Q

What needs to be enabled to only display the Work notes field?

A

Show one journal field

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18
Q

Reports from Data can be represented as (2 answers)

A

Bar Chart
Pie Chart

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19
Q

Where can you navigate to learn about Reporting within an instance?

A

All > Reports > Getting Started

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20
Q

User Criteria for Knowledge Basis defines criteria (4x)

A

To Create (upload or author)
Read (View)
Write (Edit)
Retire (Make articles inaccessible)

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21
Q

Where do you navigate to get to the Service Catalog?

A

All > Self-Service > Service Catalog

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22
Q

What are the three types of Open Records you can access in the Platform? (select three answers)

A

Tasks
Items
Requests

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23
Q

Which modules can you use to create a new table?

A

Tables (Module)
Tables & Columns (Module)

24
Q

Which elevated role is required to modify access control rules?

A

Security_admin

25
What is a CI
Configuration Item Can be tangible (hardware, software, servers) or Intangible (Servers, email, etc.)
26
Parent class which is not extension of another table is called?
Base Table
27
In what order are access controls evaluated?
Table level: Most specific to most general Field Level (most specific to most general)
28
What are the three key tables in the CMDB?
CMDB CMDB_CI CMDB_REL_CI
29
Which script runs when a record is displayed, inserted, updated, deleted or when a table is queried?
Business Rule
30
What is used frequently to move customizations from one instance to another?
Update Sets
31
What kind of records are not captured in an update set?
Data Records (Update sets only care about customizations and configuration changes...not the incidents themselves)
32
What protects applications by identifying and restricting access to available files and data?
Application Scoping (Not access controls...this is by user)
33
What attributes of a field can a UI policy action change on a form? (3)
Mandatory Visible/Hidden Read Only
34
Steps to apply an update set to an instance?
Retrieve Preview commit
35
What are some of the ways to interact with the ServiceNow Platform?
Workspaces, Service Portal, Dashboards, Lists, Forms, Knowledge Bases
36
What are some of the features of Employee Center?
Lots....
37
What should you consider when sharing a PDF export?
Information may be obsolete Access control is not enforced on encrypted data
38
What are the four tabs used to guide a user to create a new report?
Data, Type, Configure, Style
39
What can trigger a notification?
Inserting a record, event is fired, or a script is run
40
Name three ways of sharing a report with other people in the organization?
Schedule E-mail, Export to PDF, Publish
41
Which 3 tabs to configure E-mail Notification
When to send Who's going to get it what will it Contain
42
Where can users modify notification and subscriptions?
All > System Settings > Notifications
43
What is created when an order is placed for a catalog item?
REQ # (Request) RITM # (Request Item ID) SCTASK # (Service Catalog Task)
44
Which module is used to add, update or remove catalog items?
Maintain Items
45
What represents questions asked when ordering a catalog item?
Catalog Variables (or Questions)
46
Which module is used to edit flow designer flows?
All> Process Automation > Flow Designer
47
Where is the data from an action stored?
Data Pill
48
What are the components of a flow designer flow
Trigger One or more Actions
49
What kind of field type displays as a checkbox on the form?
True/False (Or Boolean)
50
How can you identify a choice field?
Dropdown Link (or Arrow)
51
What are the three components of a filter condition?
Field Operator Value
52
What limits a field's available values?
Dependent Field (On the subcategory field being dependent on the category field for example)
53
How do you add a list category to a workspace list?
UI Builder
54
What is a set of installed applications on ServiceNow instance, before configuration or customization?
Baseline Implementation
55
How do you activate applications and application features?
Plugins ServiceNow Store Request from ServiceNow
56
What is a copy of a ServiceNow environment specific to a customer?
Instance
57
How can you explore an application before purchasing?
Install on a non-prod instance Use a personal developer instance

CSA (16 decks)

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