Rules of Conduct & Professional Ethics Flashcards
When did the rules of conduct change?
The October 2021 rules of conduct came into affect on the 2nd of Feb 2022.
What is rule #1?
Members and firms must be honest, act with integrity and comply with their professional obligations.
What is rule #2?
Members and firms must maintain their professional competence and ensure that services are provided by competent individuals who have the necessary expertise.
What is rule #3?
Members and firms must provide a good quality and diligent service.
What is rule #4?
Members and firms must treat others with respect and encourage diversity and inclusion.
What is rule #5?
Members and firms must act in the public interest, take responsibility for their actions and act to prevent harm and maintain confidence in the profession.
What would you do in receipt of a formal complaint?
I would arrange a call with the client to inform them I have received the complaint and working to rectify.
I would issue the client with a copy of my firms complaints handling procedure (if in place).
Report the complaint to senior staff.
Notify the PI insurers in line with policy requirements.
What is the difference between ethics and integrity?
Ethics are moral values that affect a persons behaviour and integrity is the quality of being honest and having strong moral principles.
How can practices look to encourage ethical environments with high standards of integrity?
Setup confidential whistleblowing procedures.
Raise awareness and offer CPD on ethical matters
Become a RICS accredited practice
Establish monitoring of ethical performance.
When would I utilise RICS ethical decision tree?
Receiving professional gifts
equal opportunities
whistleblowing
copyright and ownership
conflicts of interest
charitable donations
What changed in the code of conduct?
It overhauled the code of conduct from 2007 that had a separate rules of conduct for members and firms. As well as the Global professional and ethical standards.
What is the Levitt report?
It was commissioned by RICS following a treasury management audit in 2018 due to inaccurate forecasting resulting in an overdraft facility extension of £3m.
There were 36 recommendations accepted.
What are the professional obligations of members?
Members must comply with the CPD requirements set out by RICS.
Members must cooperate with RICS
Members must provide all information reasonably requested by the RICS Standards and Regulations Board (SRB).
What are CDM Regs?
They are the main set of regulations for managing the health, safety, and welfare of construction projects.
