Sac 2

Question 1

Maslow’s theory PESSS

Answer 1

Maslow proposed that motivation is the result of a person’s attempt at fulfilling five basic needs: physiological, safety, social, esteem and self-actualisation.

Question 2

Lock and latham’s goal setting theory TCCCF

Answer 2

there are five goal setting principles that can improve our chances of success:

• Clarity.
• Challenge.
• Commitment.
• Feedback.
• Task complexity.

Question 3

Four drive theory (lawrence and nohria) ABCD

Answer 3

The Four Drive theory is based on four underlying drives – the drive to Acquire & Achieve, to Bond & Belong, to be Challenged &Comprehend and to Define & Defend.

Question 4

Managing employees

Answer 4

Motivation, training, performance management, termination management and wages and conditions of work.

Question 5

Performance related pay (definition & advantages and disadvantages)

Answer 5

salary or wages system based on how well an employee works, the greater the production, or the greater the number of sales. (e.g. real estate or car salesmen).
Advantages: goal focussed, can be motivating.
Disadvantages: becomes competitive, hard to focus on team goals.

Question 6

Career advancement

Answer 6

opportunity of developing your career through being promoted or taking new roles.

Question 7

Investment in training (definition & advantages and disadvantages)

Answer 7

the business pays for training programs to develop employees skill and knowledge to make them more efficient and effective in their role.
Advantages: targeted at business objectives, leads to quality improvements.
Disadvantages: can be financially expensive, if employees leaves they will take your investment with them.

Question 8

Support (definition & advantages and disadvantages)

Answer 8

involves the manager meeting with employees and verbally instilling belief and aspiration in the employee and mentoring them to help overcome problems and seize opportunities.
Advantages: employee feels valued, financially cheaper than training investment.
Disadvantages: time consuming, may take a long time to see the benefits develop.

Question 9

Sanction (definition & advantages and disadvantages)

Answer 9

refers to punishments for failure to meet or comply with a business objective.
Advantages: fast acting, powerful.
Disadvantages: builds resistance, fear.

Question 10

Training

Answer 10

raining is focussed on an employees current job and is aimed at improving employees skills, knowledge, attitudes and behaviour to allow employees to do this jobs more efficiently and effectively than before.

Question 11

On the job training (definition & advantages and disadvantages)

Answer 11

On-the job training is learning from existing employees on an employees current job how to perform this job more efficiently and effectively than before.
Advantages: reduced cost, learn specific skills related to job.
Disadvantages: unlikely to learn broader skills / knowledge, unlikely to develop networks with other businesses.

Question 12

Off the job training (definition & advantages and disadvantages)

Answer 12

Off-the job training is learning from professional instructors away from the business as to how the employee can perform this job more efficiently and effectively than before.
Advantages: less likely to be distracted by work environment, may learn additional broader knowledge.
Disadvantages: increased cost, cost in terms of employee absence from work.