SAC Revision 2 S2 Flashcards
(45 cards)
Persuasive management
Where the manager attempts to sell decisions made
Consultative management
Where the manager takes into account the opinions of employees before making a decision
Participative management
Where the manager encourages employees to be apart of the decision making process
Laissez Faire management
Management set objectives, but employees take full responsibility for achievement of these objectively
Communication
The process of creating and exchanging information.
Delegation
Where a manager gives authority to another employee to complete a set task. The manager is still responsible for the task being completed.
Negotiation
The process of reaching an agreement through discussions and compromises
Problem solving
Recognises difficulties, then develops and implements a plan of action
Emotional intelligence
Identifying, assessing and managing the emotions of yourself and others
Corporate culture
The values, ideas and expectations and beliefs shared by members of an organisation
Planning
The process of setting objectives and developing strategies to achieve these objectives
Organising
The process of arranging resources and tasks to achieve objectives
Leading
The process of influencing and encouraging individuals to achieve objectives
Controlling
The process of evaluating performance and taking corrective action to ensure that the set objectives are being achieved
Stakeholder
Groups and individuals with a vested interest in an organisation
Outsourcing
Giving no core activities to other organisations to complete
Downsizing
Staff reductions with the elimination of jobs
Motivation
The drive and desire to achieve a goal
Ethical management
Accepting moral standards and doing the ‘right’ thing in the interest of all stakeholders
Mission statement
A statement expressing the purpose of an organisation
Selection
The process of choosing the applicant who best matches the organisations requirements
Recruitment
The process of attracting a pool of competent and qualified applicants
Occupation health and safety
The responsibility the employer has to ensure the work place is safe for employees and steps are taken to minimise harm
Diversity
The variety of individual differences that exists among people in terms of age, gender, race
