SAC Revision 5

Question 1

Explain what is meant by Maslows Hierarchy of Needs

Answer 1

Psychological 
Safety 
Social 
Esteem 
Self-actualisation

Question 2

List three stages of the employment cycle

Answer 2

Establish
Maintain
Terminate

Question 3

Define human resource planning

Answer 3

The process undertaken by managers to ensure an adequate supply of competent people are available to preform the required duties

Question 4

Define job analysis and explain two methods performing this analysis

Answer 4

Looking at a particular job in order to find our exactly what it involves, and what kind of skills and experience people should have to fill the job.

• Interviewing the present job holder
• Questionnaires
• observation

Question 5

Distinguish between Job description and Job specification

Answer 5

Job description- (About the Job)

Job specification- (About the person)

Question 6

Discuss the importance of writing both a Job description and a Job specification

Answer 6

Job description- written statement outlining all aspects of a particular position

Job specification- written statement of the skills and attributes of the person required for the jo

Question 7

Define motivation and provide three examples of motivators

Answer 7

Concerned with why people do things as well as what drives them to behave in a particular way.

• Money
• Friendship
• Safety

Question 8

Define recruitment

Answer 8

Involves identifying, locating and attracting a pool of qualified applicants.

Question 9

Give two benefits and two disadvantages of recruiting employees internally within a workplace

Answer 9

Advantages-
-Cost of recruitment is low 
-Prior knowledge of persons abilities and skills  
 Disadvantages- 
- Poor working habits may continue
- Not a wide choice of applicants

Question 10

Give two benefits and two disadvantages of recruiting employees external to the workplace

Answer 10

Advantages-

• new ideas are bought into the organisation
• a wide choice of applicants to choose from

Disadvantages-

• costly to recruit in this way
• skills are unknown

Question 11

Define selection

Answer 11

The process undertaken by an organisation when deciding whether to make a job offer to a candidate

Question 12

Explain each step of the selection process

Answer 12

Receipt of application- acknowledges any application made by a job candidate

Initial screening- elated applicants who do not possess the skills and expertise required for the position

Interviews- series of questions are asked base on the job description and job specification

Question 13

Elements of a successful interview

Answer 13

Planning the interview

• Create the interview environment
• Opening the interview
• Questioning
• Understanding legal requirements
• Listen and observe
• Sell the job and the organisation
• Close the interview
• Evaluate the applicants

Question 14

Define induction and explain three purposes of an induction program

Answer 14

Involves all the activities undertaken by the organisation to introduce a new employee to the organisation.

• Commence the socialisation process
• Communicate the organisational values
• Provide information about job tasks

Question 15

Explain benefits of a successful induction program

Answer 15

Reduces staff turnover

New employee will become effective and reach expected performance levels more quickly

Question 16

Define training and explain how it can be conducted

Answer 16

The process whereby an employee gains the knowledge or specific skills required to perform a job.
Can be conducted either at the workplace or off the job in a more formal training environment

Question 17

What is performance appraisal and explain its purpose

Answer 17

Measuring of an individual’s performance agains previously set objectives.
Provides feedback to employees and established improvement

Question 18

Outline two performance appraisal strategies

Answer 18

The 360 degrees feedback system

Management by objectives

Question 19

Explain two types of voluntary termination

Answer 19

Resignation- when an employee voluntarily decides to leave an organisation

Retirement- occurs when an employee decides to leave the paid workforce

Question 20

Two types of involuntary termination

Answer 20

Retrenchment- termination of employment by an employer because it does not need a particular job done by anyone

Dismissal- being fired/ released from a working position

Question 21

Define the term rewards and give two examples of financial and non financial rewards

Answer 21

Recognition for a job well done. They can act as a motivator for doing the job.
Financial-
- bonus
- salary increase
-commission 

Non- financial-

• promotional
• prestigious office
• job title

Question 22

Explain two strategies that can be used to motivate employees

Answer 22

Job enrichment- widening the job by including more creative and challenging tasks

Job rotation- workers are moved between different jobs to increase their variety of work