Salesforce Admin Cert Prep Flashcards

Question

WHAT IS TRUE ABOUT MULTI-DAY EVENTS? Choose 2 answers. A. MULTI-DAY EVENTS HAVEA START AND END TIMES B. MULTI-DAY EVENTS MUSTBEASSIGNED TO ONLY ONE USER C. THERE IS NOT A CHECKBOX FOR MULTI-DAY EVENTS

Answer 1

A. MULTI-DAY EVENTS HAVEA START AND END TIMES B. MULTI-DAY EVENTS MUSTBEASSIGNED TO ONLY ONE USER ● No matter what, you can only have one person in the Assigned To box (ergo, Answer B i s correct) ●Nomatterwhat,youwillhavestartandendtimes(ergo,AnswerAiscorrect) ○ If you clear the start/end times and try to save, you will get an error message ●AnswerCisabitambiguous,inthesensethatthereisno'multi-daycheckbox'whencreatinganevent,butthereis one in the Activity Settings (see second screen shot below), so I would opt for the 100% correctness of A and B

Answer 2

B. FALSE Because opportunities are usually influenced by more than one campaign, the campaign influence feature allows you to manually or automatically associate multiple influential campaigns to a single opportunity.

Answer 3

A. CAMPAIGN SOURCE FIELD ON THE OPPORTUNITY D. CAMPAIGN HISTORY RELATED LIST ON THE CONTACT. Conversion impact on campaigns: * If the lead matches an existing contact and both records are linked to the same campaign, the campaign member status is determined by w hichever is further along in the lifecycle of the campaign. For example, if the lead member status is “sent” and the contact member status is “responded,” the responded value is applied to the contact. * Related campaign information is alw ays associated w ith the new contact record regardless of the user's sharing access to the campaign. * When more than one campaign is associated w ith a lead, the most recently associated campaign is applied to thePrimary Campaign Source field on the opportunity regardless of the user's sharing access to the campaign.

Answer 4

A. ADDING OR REMOVING NON-REQUIRED FIELDS FROM THE PAGE LAYOUT B. CHANGING FIELD LABELS D. A DDING HELP TEXT TO CERTA IN FIELDS

Answer 5

A. SAVE D. SHOW/HIDE DETAILS

Answer 6

A. ROLES B. ROLES & SUBORDINATES D. PUBLIC GROUPS

Answer 7

A. THE EMAIL ACTIVATION FEATURE REQUIRES THAT THE USER ENTER AN ACTIVATION CODE BEFORE LOGGING ONTO A NEW COMPUTER B . THE EMAIL ACTIVATION FEATURE CANNOT BE DISABLED In reality, Answer A should read as “the email activation feature requires that the user enter an activation code before logging in FROM a new computer”, but this is probably too much to expect. Answer B: I found no evidence that one can disable thisfeature. In fact, I founda fewangry postsfrom customersthat were unable to disable this feature, where some alternative solutions included setting up an inclusive IP range in the Trusted IP Ranges;-) Answer C: I found no evidence in the online help or on the Internet to support this claim. Answer D: I performed an extensive search of the available options and did not find one to disable the email activation p r o c e s s.

Answer 8

A.FOLLOW FILES AND LINKS FOR A DASHBOARD. B. FOLLOW POSTS AND COMMENTS FOR A DASHBOARD. Rational: ● Answer A: I found some evidence to support this answer from the Winter 11 feature description below ● Answer B: Confirmed to be TRUE (kind of obvious) ● Answer C: Confirmed to be FALSE ○ I created a test report and used it in a test dashboard. I moved the test report to ‘my personal folder’. I logged in Kathy Cooper and confirmed that she could see the dashboard, but could not see the report. While logged in as Kathy Cooper, I followed the dashboard. While logged in as the Admin, I chatted a comment on the report. While re-logged in as Kathy Cooper, I checked the chatter feeds and did NOT see the chat for the source report. ● Answer D: Appears to be FALSE. See highlighted line in ‘Viewing Dashboard Chatter Feeds’ below. Viewing Dashboard Chatter Feeds

Answer 9

E. MANAGE CATEGORIES ## Footnote I found no guidance for this Q&A in the SFDC documentation, so I went through the arduous process of: 1.EnablingSolutionCategoryBrowsing(Setup|AppSetup|Customize|Solutions|SolutionSettings-\>Turnonthe Browse Solutions section on the Solutions tab home page (Enable Solution Browsing) 2. Cloning the System Administrator Profile (CSAP) 3. Assigning Kathy Cooper to the CSAP 4. Logging in as Kathy Cooper and verifying that she can create categories, and then... 5. Iteratively removing permissions from the CSAP and logging in as Kathy Cooper to see what happens Here iswhat I found: ● Unchecking ‘Manage Categories’ in the ‘Administrative Permissions’ section of the CSAP prevented Kathy from being able to create categories. ● Checking ‘Manage Categories’ in ‘Administrative Permissions’ and removing all access from ‘Solutions’ in ‘Standard Object Permissions’ section in the CSAP had NO EFFECT. ● Ergo, none of the original answers wa s correct, so I added Answer E. (Validated by Sergio Valle)

Answer 10

A. PRIVATE, PUBLIC READ ONLY, PUBLIC READ WRITE, PUBLIC READ WRITE TRANSFER AND CONTROLLED BY PARENT B. NOT USED TO CONTROL THE ABILITY TO CREATE OR DELETE RECORDS

Answer 11

B. REMOVED FROM THE QUEUE Time-dependent actions remain in the w orkflow queue only as long as the w orkflow rule criteria are still valid. If a record no longer matches the rule criteria, Salesforce removes the time-dependent actions queued for that record. For example, an opportunity w orkflow rule may specify: ○ ○ A criteria set to “Opportunity: Status not equals to Closed Won, Closed Lost.” An associated time-dependent action w ith a time trigger set to seven days before the opportunity close date. ● If a record that matches the criteria is created on July 1st and the Close Date is set to July 30th, the time-dependent action is scheduled for July 23rd. However, if the opportunity is set to “Closed Won” or “Closed Lost” before July 23rd, the time- dependent action is automatically removed from the queue.

Answer 12

A. THE OWNER OF THE RECORD C. SYSTEM ADMINISTRATOR PROFILE D. ANYONE WITH MODIFY ALL DATA ON THEIR PROFILE Note that Answer B is clearly wrong, which makes this question a bit too easy, but in case there are more viable alternatives in a test question, I suggest reading through the help text. Also, Answer C should ideally be written as ‘Users with the System Administration Profile’.

Answer 13

C. THE DEFAULT LEAD CREATOR Salesforce runs field validation rules before creating records submitted via Web-to-Lead and only creates records that have valid values. Through experimentation, I discovered that if a lead cannot be created due to a validation error, the Admin gets an email with the details of the error and all of the web-to-lead data that was captured.

Answer 14

C. EDIT THE DASHBOARD PROPERTIES TO SAV E IT IN A FOLDER THA T IS ACCESSIBLE TO ONLY CERTAIN PEOPLE D. RESTRICT THE ACCESS TO THE FOLDER THAT THE DASHBOARD IS LOCATED Administrators control access to dashboards by storing them in folders w ith certain visibility settings. Dashboard folders can be public, hidden, or restricted to groups, roles, or territories. If you have access to a folder, you can view its dashboards. To view a dashboard component, users need access to the folder for the underlying source report.

Answer 15

A. FILES A TTA CHED TO A CHA TTER GROUP POST B. FILES IN CONTENT WORKSPA CES (e.g. Salesforce CRM) C. FILESATTACHEDTOA CHATTER PROFILEPOST Answer D (documents tab) is clearly contradicted by the help-text below. Answer E (solutions tab) is not viable because the solutions tab is not a repository for files. It is a repository for solutions, which are outside the scope of the Files Tab.

Answer 16

A. MASS DELETE WITH THE MASS DELETE WIZARD C. DELETE THE RECORDS WITH THE DATA LOADER

Answer 17

D. ENABLE MULTIPLE CURRENCIES (Note: Answer C is something that needs to be done in advance of enabling a custom fiscal year)

Answer 18

C. CHANGING TO OR FROM TYPE DATE OR DATE/TIME D. CHANGING TO A CURRENCY FROM ANY OTHER TYPE Here are the data type conversions that are okay - everything else is not okay: ● Picklist TO M ulti-Select Picklist ○ Defined picklist values are retained for picklist -\> multi-select picklist ● Picklist TO Checkbox, provided you map which picklist values map to checked or unchecked ● Picklist TO/FROM Text ● Text TO/FROM Autonumber, provided text is less than of equal to 30 characters ● Text Area (Long) TO Email, Phone, Text, Text Area or URL, with the caveat that your record is truncated to the first 255 characters ● Text Area (Rich) TO Text Area (Long), with the caveat that any images are deleted the next time the new Text Area (Long) field is saved. ● Master-Detail TO Lookup relationship, provided that there is no dependent Roll-Up Summary field on the Master Object ● Lookup TO Master-Detail relationship, provided that there are no existing records on the object that have a null value set for the lookup relationship Here is a short list of impacts to be aware of: ● If data is lost during conversion ○ List viewsbased on custom field will be deleted ○ Assignment and Escalation rules may be affected ● If you change data type for any custom field used in Lead Conversion, the lead field mapping will be dropped ●AnycustomfieldthatissetasanExternalIDcanonlybechangedtotext,numberoremailtocontinueactingasan External ID ● You cannot convert existing fields into encrypted, or encrypted fields into non-encrypted

Answer 19

A. PROFILE ## Footnote

Answer 20

B. AN ERROR MESSAGE ## Footnote On the page to create a data validation rule, the followin are required: ● Rule Name ● Error Condition Formula ● Error Message ● Error Location (defaulted to Top of Page)

Answer 21

A. PROFILE-BASED IP RESTRICTIONS B. ORGANIZATION-WIDE IP RESTRICTIONS C. PROFILE-BASED LOGIN HOUR RESTRICTIONS

Answer 22

A. IF THE FIELD IS USED IN A VALIDATION RULE C. IF THE FIELD IS REFERENCED IN A WORKFLOW FIELD UPDATE D. IF THE FIELD IS USED IN A FORMULA FIELD Note, the original question asked that only 2 answers be given, but I clearly identified 3 valid answers, validated by Sergio Valle. Created 4 custom fieldsacrossthe use casesand then attempted to delete them: ● TCF Validation Rule ○ Could NOT delete when used in a validation rule: ■ Whether it was referred to in a validation rule for a different field, OR ■ Whether it was the very target of the validation rule – i.e. TCF Validation Rule cannot equal ‘Apple’ ○ Was able to delete once removed form the validation rule. ● TCF Report Type ○ COULD delete when included in a custom report ● TCFWorkflowField ○ Could NOT delete when referenced in workflow field update (as target or not). ○ Was able to delete once removed form the workflow rule. ● TCF Formula Field ○ Could NOT delete when used in a formula. ○ Was able to delete once removed form the validation rule.

Answer 23

B. SALES USER ‘Sales User’ is akin to ‘Standard User’, given how Salesforce.com got started

Answer 24

A. YES Here are the data type conversions that are okay - everything else is not okay: ● Picklist TO M ulti-Select Picklist. Defined picklist values are retained for picklist -\> multi-select picklist ● Picklist TO Checkbox, provided you map which picklist values map to checked or unchecked ● Picklist TO/FROM Text ● Text TO/FROM Autonumber, provided text is less than of equal to 30 characters ● Text Area (Long) TO Email, Phone, Text, Text Area or URL, with the caveat that your record is truncated to the first 255 characters ● Text Area (Rich) TO Text Area (Long), with the caveat that any images are deleted the next time the Text Area (Long) field is saved. ● Master-Detail TO Lookup relationship, provided that there is no dependent Roll-Up Summary field on the Master Object ● Lookup TO Master-Detail relationship, provided that there are no existing records on the object that have a null value set for the lookup relationship Here is a short list of impacts to be aware of: ● If data is lost during conversion ○ List viewsbased on custom field will be deleted ○ Assignment and Escalation rules may be affected ● If you change data type for any custom field used in Lead Conversion, the lead field mapping will be dropped ● AnycustomfieldthatissetasanExternalIDcanonlybechangedtotext,numberoremailtocontinueactingasan External ID ● You cannot convert existing fields into encrypted, or encrypted fields into non-encrypted

Answer 25

C) CASE Think about it: Leads turn into Opportunities with associated Accounts / Contacts A Case i s opened when an Account (or Contact) has a problem.

Answer 26

B) FALSE Dashboards ● Visual representations of key business information ● Show information from multiple reports ● Use custom Reports as source (Matrix and Summary) ● Running user determines the level of access to the dashboard data ● Refresh can be scheduled ● Email a dashboard

Answer 27

B) DATA LOADER SFDC Import Wizard can handle up to 50 thousand records ● The import w izard is an easy-to-use multi-step w izard for updating and importing ○ Contacts ○ Accounts ○ Leads ○ Custom Objects ○ Solutions ○ Note that any other object that is not in the above list must be imported/exported using the Data Loader - i.e. if you are asked what the best i s to import 49,000 Ca ses, don’t be fooled by the fact that you will be importing less than 50,000 items, a s the Import Wizard cannot import Cases. Acronym for Import Wizard objects: CALCuS • Contacts • Accounts • Leads • Custom Objects • Solutions Data Loader can handle up to 5million records ● Client Application ● Used for import via CSV (or other delimited) or DB connection ● Used for export via CSV (or other delimited) ● Can use interactive user interface or automated batch process via command line ● Drag-and-drop field mappings ● Support for all objects, including custom objects ● Detailed success and error log files in CSV format

Answer 28

A)EMAIL TOLEAD

Answer 29

B) ROLE Role is listed as ‘Required Information’ but the default option is ‘’ and it is okay to leave it.

Answer 30

D) USER IS LOGGED OUT ONCE HE TRIES TO DO ANY DML (DATA MANIPULATION) OPERATION I.E. SAVE, EDIT ETC .

Answer 31

C)NO IMPACT ON THE USER AS HE KEEPS USING HIS OWN DEFAULT LOCALE Users inherit Time Zone, Locale, Language, Currency Locale, and probably more, from Company when they are created, but subsequent changesthese attributesin the Company Profile are not propagated to Users. In other words, thisisnot true Object Oriented inheritance. Thisismore likeinitialization of child attributesusing the valuesfrom parent attributesat the time of child-object creation.

Answer 32

B) PROFESSIONAL EDITION

Answer 33

C. EVERY TIME A RECORD IS CREATED OR EDITED Think about it: It would be unwise to accumulate a bunch of redundant, time-dependent work flow actions, which is possible if you trigger the action every timea record isedited (not so much created, since thishappensonly once).

Answer 34

C. ORGANIZATION BASED LOGIN HOURS

Answer 35

B. VALIDATION RULE A single validation rule will be in effect across multiple Page Layouts, and during programmatic operations or data imports. Field-level security controls access to view/edit, but does not enforce required population. Profiles and roles control object- level and record-level access, respectively, but, again, do not enforce required population. Of course, making the field required when you define it is another sure-fire way, but that is not one of the options listed.

Answer 36

A. SERVICE In the standard drop-down on my DEV instance, I see: ● Sales ● Marketing ● Salesforce Chatter ● Force.com ● Call Center ● Community Acronym = SM SFCC (i.e. SM S as in ‘text message’ and FCC as in ‘Federal Communication Commission’)

Answer 37

C. PICKLIST FIELD Text, Number and Email fieldscan be used as External IDs- do not believe that other fieldscan.

Answer 38

D. MULTI SELECT PICKLIST Think about it. It would be too complex to model all the combinations.

Answer 39

B. NO Note that thisisreferring to Custom Validation rules, as Apex triggers are fired and universally required custom fieldsand validation rules are enforced only if validation and triggers for lead convert are enabled in your organization.

Answer 40

C. LAST DAY OF CURRENT QUARTER

Answer 41

D. MODIFY ALL DATA

Answer 42

B. NO Standard profiles cannot be edited. You need to clone them to custom profiles and then edit the custom.

Answer 43

C. ACCOUNT

Answer 44

B. MARKETING PROCESS

Answer 45

D. BOTHA & B

Answer 46

... B. NO ## Footnote (Here,they are referring to actual Salesforce.comusers, not the records belonging to Salesforce.com users;-)

Answer 47

C. OPPORTUNITIES

Answer 48

C. PRODUCTION AND FULL COPY SANDBOX Although this is probably a good representative question-and-answer, it may also be representative of a certain amount of ambiguity that you might find in the exam questions. For example, in the help text below, you will see that data that is copied down from Production to the Sandbox retains the Salesforce Record ID and Configuration only sandboxes copy, among other things, Products, which would result in matching Salesforce Record IDs, though in very narrow circumstances. Ergo, the best answer is Production and Full Copy Sandboxes, since Fully Copy Sandboxes pull down all of the data with matching Salesforce Record IDs, leaving aside any narrow exceptions.

Answer 49

A.READ ONLY FOR THE USER

Answer 50

E. AVERAGE

Answer 51

D. VLOOKUP Note that VLOOKUP is listed in the help text table below, but I went through every available data types for a function, and did not find VLOOKUP, so the answer iscorrect. (Note that I did not find any functionsin the Summary, Advanced and Encoding function categories below and had mixed results for the other function categories. Further clarification is required.)

Answer 52

C. MATRIX REPORTS

Answer 53

B. DATA LOADER ## Footnote You cannot import Cases with the Import Wizard, but you can import any kind of object with the Data Loader

Answer 54

A. TRUE This is kind of tricky, since the guidance below makes a distinction for ‘dynamic dashboards’

Answer 55

C. 500 NOTE: THIS IS ACTUALLY LISTED AS 800 / OBJECT IN THE SFDC ONLINE HELP

Answer 56

A. TABULAR

Answer 57

C. OPPORTUNITIES

Answer 58

C. CONSOLE

Answer 59

C. OWD IS PUBLIC READ WRITE Why? Because once the Organization-Wide Default is set to Public Read-Write, there is no greater access, and therefore no ability to create sharing rules - you can already get to everything!

Answer 60

B. HE IS NOT ABLE TO SEE THE OPPORTUNITY RECORD Object-level access takes precedence over Record-level access. ● Specify the objectsthat users can access, you can assign permission setsand profiles. ● Specify the fieldsthat users can access, you can use field-level security.

Answer 61

A. ACCOUNTS ● Specify the individual records that users can view and edit, you can set your organization-wide sharing settings, define a role hierarchy, and create sharing rules.

Answer 62

A. TABULAR REPORTS

Answer 63

B. APPROVAL PROCESS

Answer 64

D. VISUALFORCE

Answer 65

B. ACCOUNT

Answer 66

C. CONTACTS

Answer 67

C. DEVELOPER EDITION ## Footnote

Answer 68

B. NO Sharing rules extend access; they do not restrict access – you choose the most restrictive accessvia ORG-wide defaultsand then open up access via Role Hierarchy and Sharing Rules. (Of course, the absence of sharing rules restricts access, but we won’t go so far as to read into question that deeply ;-)

Answer 69

A. YES ## Footnote

Answer 70

B. NO I thought about rewording this question, but decided to leave it in its current form and provide some guidance on interpretation. It is possible to setup a workflow rule to trigger an alert for a probability greater than or equal to 80% and less than 85%, and then a second workflow rule to trigger an alert for a probability greater than or equal to 85%, which would lead one to believe that Answer C is the correct answer, but it appears as though this question is asking about a single big deal alert or workflow rule that is set to trigger with a probability greater than or equal to 80%, which will not, in fact, trigger another alert if the probability goes from 80%to 85%.

Answer 71

A. MANAGED PACKAGES

Answer 72

B. BIG DEAL ALERT ## Footnote

Answer 73

A. LEADS AND CASES

Answer 74

A. TRUE Note that Ryan M cCullough pointed out a flaw in this question, since there is an option to “ignore business hours”. Ideally, the question should be re-worded to something like “escalation rules that are associated with business hours only run during those businesshours”, but this would erode the nuance of the question, and potentially, one’sability to navigate similar nuances on an exam. If one elects to “ignore business hours” then the escalation rule will run at any time, but it is not associated with business hours, but this does not erode the intent of the question – i.e. saying that citizens are governed by the laws of the countries for which they are associated is not eroded by the fact that a nomad is not governed by any laws ;-)

Answer 75

A. TRUE Unless the creator creates a ‘dynamic dashboard’ in Enterprise, Unlimited or Developer edition with “manage dynamic dashboards” permission, and the “run as logged-in user” option is selected.

Answer 76

B. 3 Think about it: X \< Y \< Z.

Answer 77

B. EVERY TIME THEY ARE SEEN (VIEWED) Note that when I go to create a Formula field in my training instance, this is the text that shows up next to that option: “A read-only field that derives its value from a formula expression you define. The formula field is updated when any of the source fields change.” I would think that this re-calculation occurs whether the field is seen or not, especially if a change in the formula value triggers workflow. Having said that, Randy Miller provided some points that help to rationalize Answer B: • Answer A and Answer D are not nonsensical, as it would make no sense to constrain recalculation to a fixed time • Answer C is challengingin the sense that there are many typesof DML, up toandincluding deletion of the formula fielditself!

Answer 78

D. ALL OF THE ABOVE | (unsubstantiated)

Answer 79

C. 50,000 ## Footnote Import Wizard = CALCuS ● Contacts ● Accounts ● Leads ● Customer Objects ● Solutions

Answer 80

A.ANY PERSON, ORGANIZATION OR COMPANY THAT MAYBE INTERESTED IN YOUR PRODUCTS AND SERVICES, NOT YET CUSTOMERS

Answer 81

C. WEB-TO-CASE ## Footnote Think about it: The last thing you want to do is annoy a user submitting a Case.

Answer 82

A. (1 OR 2 OR 3) AND 4

Answer 83

D. USER RECORDS CA NNOT BE IMPORTED V IA IMPORT WIZA RD Import Wizard = CALCuS ● Contacts ● Accounts ● Leads ● Customer Objects ● Solutions

Answer 84

E. ALL OF THEABOVE

Answer 85

E. VALIDATION RULE ERROR MESSAGE Not sure that it is entirely accurate to say that Page Layouts ‘control’ Custom Fields

Answer 86

C. THE FIELD-LEVEL SECURITY OVERRIDES THE SEARCH LAYOUT AND THE FIELD WILL BE HIDDEN FOR THOSE USERS

Answer 87

B. FIRST 2K RECORDS ARE DISPLAYED IN THE UI

Answer 88

B. DELETES THE TAB FROMTHAT APPLICATION

Answer 89

C. ANY POTENTIAL REVENUE-GENERATING EVENT I.E. “SALES DEAL”

Answer 90

C. USERNAME Think about it: You have multiple training ORGs, all with the same Email ID, and you already know that Profiles and Roles can be attached to many users. (We just happen to use our emails as Usernames, but don’t let that fool you)

Answer 91

E. ROLLUP SUMMARY

Answer 92

D. THE FIRST ROW OF ANY AVAILABLE DASHBOARDS This answer is a little misleading, as it is not truly ‘the first row of any available dashboards’, it is the first row of the dashboard that you select to display on your Home tab. Here is a SNIP of the resulting page when I click ‘customize page’ from the dashboard section of my Home tab:

Answer 93

D. CUSTOM FORMULA FIELD

Answer 94

A. TRUE ## Footnote Once you define a custom fiscal year, you CANNOT switch back to standard fiscal year. You then have to create custom forecasts- etc - to deal with this.

Answer 95

B. FALSE Adding an activity or sending an email DOES NOT require you to save or change the case, ergo these do not cause the escalation rules to re-evaluate.

Answer 96

B. NO Sidebar search (Chatter=Off) and Global search (Chatter=On) are mutually exclusive.

Answer 97

A. TRUE Bottom Line: Campaign detail pages will only contain related opportunities for which the campaign in question is the ‘primary campaign source’.

Answer 98

B. FALSE ## Footnote Adding a related comment DOES NOT require you to save or change the case, ergo this does not cause the escalation rules to re-evaluate.

Answer 99

A. TRUE ## Footnote Custom object records appear in search results only if they have a custom tab.

Answer 100

A. TASKS ALLOW YOU TO TRACK THE SPECIFIC ACTIONS YOU PLAN TO PERFORM OR HAVE PERFORMED; EMAIL ALERTS CA NNOT TRA CK SPECIFIC A CTIONS

Answer 101

C. SIDEBAR

Answer 102

C. USER IS TAKEN TO DEVELOPER.FORCE.COM PAGE Thismakes sense, because it is a USER clicking on the ‘Create New Apps’ link, NOT an ADMINISTRATOR clicking on ‘Setup | App Setup | Create | Apps’ link.

Answer 103

D. PACKAGES

Answer 104

B. FALSE This appears to be an action that one takes when creating and configurationan APP.

Answer 105

C. SCATTER

Answer 106

B. CRITERIA BASED SHARING RULES Note sure about the language of thisquestion, in the sense that I cannot rationalize ‘automatically opening records’. It might more like ‘automatically sharing records’ or ‘programmatically sharing records’.

Answer 107

C. ENTERPRISE EDITION 5 Dynamic Dashboardsfor Enterprise Edition 10 Dynamic Dashboards for Unlimited Edition 3 Dynamic Dashboardsfor Developer Edition Perhaps dynamic dashboards were already in place for the Unlimited and Developer editions, and then were added to the Enterprise edition. Regardless, this question is confusing, as it seems to indicate that dynamic dashboards were launched for the Enterprise edition only, which is not the case. PCGPEUD: ● Personal ● Contact Manager ● Group ● Professional ● Enterprise ● Unlimited ● Developer

Answer 108

B. INSERT, DELETE I find no explicit information on this in the help or training materials, but, suffice to say, you know that you can either Insert (create) or Delete a chatter post, so it would stand to reason that Update would be precluded

Answer 109

D. YES A ND EVERY ONE WILL BE ABLE TO SEE IT REGA RDLESS OF A CCESS TO DASHBOARD IT’S A PICTURE! IT’S A PICTURE!

Answer 110

B. YES BUT ONLY IN TABLES

Answer 111

D. ALL OF THE ABOVE Looking at the Spring 11 release notes, I only found Like and @M ention. I did not find ‘Live Updates’, nor did a ‘Chatter Live Updates’ search come back with any results. Not sure if I can trust this answer, but don’t have any data that excludes Live Updates.

Answer 112

B. CREATE A LIST VIEW ON ACCOUNTS The console just assembles available components. It is not the place where you create components.

Answer 113

A.VALIDATION RULES APPLY TO ALL NEW AND UPDATED RECORDS FOR AN OBJECT. C. VALIDATION RULES CAN REFERRENCE FIELDS WHICHARE NOT INCLUDED INA PAGE LAYOUT. Answer B: Validation rules DO NOT update fields. They check field values and return an error message for invalid data. Answer D: You CANNOT save a validation rule unless you enter an error message.

Answer 114

C. SALESFORCE CRM CONTENT CAN INCLUDE ALL FILE TYPES.

Answer 115

D.THE ABILITY TO SEND APPROVAL REQUESTS TO MULTIPLE APPROVERS IN A SINGLE STEP

Answer 116

A. FREE EDITION (I did not think that there was a ‘Free Edition’, because it is not in my stupid acronym below) PCGPEUD ● Personal ● Contact Manager ● Group ● Professional ● Enterprise Unlimited ● Developer

Answer 117

B. COMMA DELIMITED (.CSV) C. EXCEL (.XLS) **NOT PDF! NOT PDF!**

Answer 118

E. SOLUTION MANAGER

Answer 119

A. TRUE ## Footnote The Report Wizard ● Used to customize existing reports, or create new custom reports ● Number of w izard steps depends on report format selected Report Builder ● Used to customize existing reports, or create new custom reports ● Allchanges made throughasingledrag-and-drop interface,witharealtimepreview

Answer 120

B. EVENTS WITH A DUE DATE GREATER THAN 365 DAYS OLD D. CLOSED TASKS WITH A DUE DATE GREATER THAN 365 DAYS OLD E.CLOSED TASKS WITHOUT A DUE DATE THAT WERE CREATED MORE THAN 365 DAYS AGO [3 6 5 D a y s + C l o se d ( o r E v e n t )]

Answer 121

B. CASE(PICKLIST\_FIELD)

Answer 122

B. PROFILES Company's Core Data: (Here is a little story you can use to memorize what is in the Company Profile) I went to a different TIM EZONE to see a new LOCALE, but I didn't speak the LANGUAGE or have any CURRENCY, so I walked to the ADRESS of my PRIM ARY CONTACT to ask if he had any STORAGE he could LICENSE to me, but he said "nope, just USED SPACE, come back next FISCAL YEAR".

Answer 123

B. FALSE The Report Wizard ● Used to customize existing reports, or create new custom reports ● Number of w izard steps depends on report format selected Report Builder ● Used to customize existing reports, or create new custom reports ● All changes made through a single drag-and-drop interface, with a real time preview

Answer 124

A. TRUE This question relies on quite a fine distinction in the wording of the question. Note that the question does NOT state that Profiles determine what records a user has access to. Rather, it states that Profiles control what a user can do with the records that they have access to, which is correct. So, for instance, if a user has access to a particular record via the role hierarchy – i.e. a record owned by another user associated to a role that is a direct descendent of the role that our particular user is a ssociated with – then the user will only be able to perform the actions that their profile stipulates for the associated object – i.e. view, edit, delete, transfer. Thisisconsistent with the wording of the question.

Answer 125

D. UPON SAVING A RECORD

Answer 126

C. REPORT BUILDER

Answer 127

A. (YOUR NAME) | SETUP | CUSTOMIZE | USER INTERFACE

Answer 128

B. FALSE This would be akin to a circular reference, which is a bad idea.

Answer 129

B. UNLIMITED, DEVELOPER A ND ENTERPRISE EDITIONS D. ENTERPRISE, UNLIMITED, AND DEVELOPER EDITIONS Answers B and D are the same, just in different orders ;-) PCGPEUD ● Personal ● Contact Manager ●Group ● Professional ● Enterprise ● Unlimited ● Developer

Answer 130

A. USER A ## Footnote I created a workflow with an immediate action to update a field, logged in as Phil Smith, changed an Account owned by David Hudson, and confirmed that Phil Smithis, in fact, listed asthe owner of the changein the Account Field history. I then changed the immediate action to a time-dependent action, set Kathy Cooper as the default workflow user, logged in as Phil Smith, changed an Account owned by David Hudson, and confirmed that Phil Smith is still listed as the owner of the change in the Account Field history. (Note that there some indication in the online help that the default workflow user would be listed as the change owner, but this is not the case, ba sed on my experimentation).

Answer 131

B. IT DETERMINES THE DELIMITER. LOCALE DELIMETER! LOCALE DELIMTER!

Answer 132

C. EMAIL-TO-CASE D. CONNECT FOR OUTLOOK

Answer 133

A. TRUE For standard and custom profiles, this answer was validated via experimentation. Here are the key data points: 1) For most apps, you can remove visibility from all profiles, except for the: a) Sales app, which is set to visible for all profiles except the Standard Platform User / Light User profiles b) Platform app, which is set to visible for the Standard Platform User / Light User profiles Ergo, between these two, every standard and custom profile will have a visible app. 2) Inthe“AssignedApps”configurationscreenforStandardorCustomprofiles,theDefaultAppisaradiobutton,which cannot be unselected outright, so one of the apps will be selected as the default, and whichever apps is selected as the default will have the “Visible” checkbox locked to checked, with no way to uncheck it. I do not believe that the reference to Customer Portal profiles changes this assessment, but I would venture a guess that it does not change this assessment. Note to reader: If you are able to gather any intel to clarify this, please let me know. Note that during experimentation, I also confirmed that all apps have to have at least one tab, and every app also needs to have a default landing tab, which would be one and the same for an app with only one tab ;-)

Answer 134

B.CLOUD SCHEDULER IS NOW ENABLED BY DEFAULT FOR ALL ORGANIZATIONS. Provided they have the correct license C. YOU CAN AUTOMATICALLY SEE THE NEW MEETING REQUEST BUTTON ON ALL ELIGIBLE CONTACT, LEA D, A ND PERSON ACCOUNT DETAIL PAGES. E.ADMINISTRATORS CAN ADD OR REMOVE THE NEW MEETING REQUEST BUTTON ON MULTIPLE PAGE LAYOUTS USING THE NEW CLOUD SCHEDULER QUICK SETUP METHOD.

Answer 135

B. FALSE There was a previous question that spoke to this: Customizable Forecasting is a prerequisite in order to enable territory management? Answer =TRUE!

Answer 136

C. YOU CAN CHOOSE TO UPDATE THE EXISTING A CCOUNT AND CONTACT.

Answer 137

E. SERVICE CLOUD

Answer 138

F. 50 Note that the original question/answer from the source quiz had E. 25 as the correct answer, but if you refer to the ‘Rules Limits’ table below, you will see that Active Rules is 50 per object, assuming that is what is meant by ‘Entity’. (Another point of confusion here is that you can have up to 300 Rules per object, but only 50 Active Rules per object).

Answer 139

B. TABULAR

Answer 140

A. ACCOUNTS AND CONTACTS C. MARKETING AND LEADS E. CONTENT LIBRARY F. OPPORTUNITIES AND QUOTES

Answer 141

D. CALL CENTER Answer A: Idea s is actually a Tab within the Community App Answer B: Campaigns is actually a Tab within the Marketing App Answer C: Administration is actually a function (or verb), not an App Answer E: There isno SalesCenter

Answer 142

D. THE SOURCE REPORT MUST BE GROUPED BY RECORD NA ME, RECORD OWNER, OR FEED POST How do I control w here users go w hen clicking a dashboard component? EditacomponentandsettheDrillDowntooptiononthe ComponentDatatab. Chooseoneoftheseoptions: ● Source Report—Takes the user to the full source report for the dashboard component. ● Filtered Source Report—When users click individual groups, X-axis values, or legend entries, they are taken to the source report filtered by w hat they clicked. For example, if you had a stacked vertical column chart of opportunities grouped by stage, w i t h mo n t h s a s t h e X - a x i s , y o u c o u l d c l i c k a n i n d i v i d u a l s t a g e i n a b a r , a m o n t h o n t h e X - a x i s , o r a l e g e n d e n t r y f o r a s t a g e t o drill dow n to the filtered source report. (Not available for gauges, metrics, or tables.) ● Record Detail Page— page for that record. You can only choose this option for tables and charts that use a source report grouped by record name, record ow ner, or feed post. (Not available for gauges or metrics.) ● Other URL—Takes the user to the URL that you specify. You can't add URLs that begin w ith “mailto:” or “javascript:” to dashboard components. When users click chart or table elements, axis values, or legend entries, they are taken to the detail

Answer 143

A. PEOPLE B. CONTENT D. GROUPS E. FILES Note that one might be tempted to choose “C. PROFILES”, but if we are to believe that Profiles refers to the configuration profiles and Chatter Profiles refers to one’s chatter profile page, then we cannot select Profiles without the “Chatter” prefix.

Answer 144

A. LOOKUP RELATIONSHIP

Answer 145

F. ALL EDITIONS ARE SUPPORTED

Answer 146

A. WHEN A RECORD IS SUBMITTED FOR APPROVAL THE ADMIN CAN EDIT THE RECORD C. THE APPROVERS DELEGATE CAN ALSO APPROVE A REQUEST D. APPROVERS CAN VIEW AN APPROVAL REQUEST FROM THEIR HOME PAGE Answer B: Not sure if this means that you can send 1 request to 2 approvers, which can be done, or if the approver who receives a request email can then forward to someone else to reply to approve, which cannot be done, or what... so I ca n’t include or exclude thisone, but would leave it out of theanswersjust the same. Answer E: Online help states that approver can access approval page from a Wireless browser, which, I a ssume, i s considered to be ‘outside the APP’.

Answer 147

B. EVERY TIME A RECORD IS CREATED OR EDITED

Answer 148

B. FALSE Record Locking is a process of preventing user s from editing a record regardless of field level security / sharing settings.

Answer 149

A. PREVENT A USER FROMVIEWING CUSTOM TABS B. PREVENT THE USE OF MASS EMAIL Answer A: You can prevent a user from viewing custom or standard tabs. The answer, as presented, is still correct, but one should not assume that one can prevent a user from view custom tabs ONLY. Answer C: Profiles control access to objects and attributes. ORG wide defaults, Role Hierarchy and Sharing Rules control access to Records.

Answer 150

A. TABLES C. CHARTS D. GAUGES Answer B: Dashboard is driven by summary reports, but not made of summary reports.

Answer 151

B. COMPANIES ONLY NEED TO MAINTAIN A COMPATIBLE BROWSER AND A RELIABLE INTERNET CONNECTION.

Answer 152

F. ALL EDITIONS Of all the available answer s, F i s the best one, but, as you can see from the help below, it is NOT available in Database.com, though ‘Database.com’ is not listed as an Edition elsewhere - thus far it has been Personal, Contact Manager, Group, Professional, Enterprise, Unlimited and Developer.

Answer 153

B. FALSE ‘Create’ restrictions do not affect ‘Read’ capabilities

Answer 154

A. 500 (There is evidence to suggest D is a better answer)

Answer 155

C. CLOSE DATE = LAST DAY IN FISCAL QUARTER D. STAGE = FIRST STAGE IN LIST Neither of these fields is really ‘transferred’ to the opportunity. They are set in the newly created opportunity, and the ‘Stage’ is not even mentioned in the Lead Conversion Mapping help below

Answer 156

B. 10 Bottom line answer comes from the ‘Salesforce Editions and Limits Page’ https://help.salesforce.com/HTViewHelpDoc?id=limits\_general.htm&language=en\_US

Answer 157

A. SALESFORCE AUTOMATION B. MARKETING MANAGEMENT C. CUSTOMER SUPPORT MA NA GEMENT NOT CAMPAIGN M ANAGEMNET! NOT CAMPAIGN MANAGEMENT!

Answer 158

B.LEADS, CONTACTS CAN BE ASSOCIATED TO SEVERAL CAMPAIGNS, OPPORTUNITIES CAN HAVE ONLY ONE PRIMARY CAMPAIGN To be sure, Opportunitiescan be associated with more than 1 Campaign, but they can only have 1 Primary campaign. Note the original question omitted the word ‘primary’ from the relationship, indicating that an Opportunity can only have one campaign, which is clearly wrong

Answer 159

B. WORKFLOW Bottom line answer comes from the ‘Salesforce Editions and Limits Page’ https://na12.salesforce.com/help/doc/en/limits.htm Here is the table on Workflow: ● Suffice to say that Workflow and Approval processes are ONLY available for ○ Enterprise ○ Unlimited ○ Devel oper

Answer 160

C. DEFAULT VALUES ON STANDARD FIELDS Answer A: See the S-Control information below (clearly states that you can use the Formula editor) Answer B: Wouldn’t that be silly ;-) Answer C: It does not appear as though you can set default values on standard fields to begin with! (Aside from Picklists)

Answer 161

B. FALSE I find no explicit mention of the fact that sales team members can not - in turn - extend sharing on the opportunity to other users, but the SalesTeam informationin help clearlyindicatesthat the owner of the opportunityisdoing all of the configuration for Sales Team access, so it would stand to reason that members do not have access to do the same.

Answer 162

C. CUSTOM MULTI-SELECT PICKLIST Rules of Thumb: ● All fieldscan be controlling except Multi-Select Picklists(too many combinations) ● Only Custom Picklists and Custom M ulti-Select Picklists can be dependent

Answer 163

B. FALSE Note that the source for this Q&A had the answer as ‘A. True’, but if you read the information below, including the highlighted information, you will find that the correct answer is ‘B. False’ (validated by Sergio Valle). Once your Complimentary Document Storage limit has been exceeded, your General Storage w ill automatically be used for new ly added documents. How ever, the reverse is NOT true – once you have exceeded your General Storage limit, your Complimentary Document Storage w ill NOT be available for new ly added records.

Answer 164

A. PAGE LAYOUT Rulesof Thumb: ● Field-Level Security controls access to view/edit ●PageLayoutcontrolslayout,visibility,access(subjecttofield-levelsecurity)andrequired-fields

Answer 165

B. EXTERNAL FEED OF DATA I find no mention of this in the Online Help, though I did find mention of the use of an S-Control for a data source. Given that S-Controls were phased out in March/2010, I see no value in further research. I imagine that the potential for a ‘drill down to’ would preclude the use of external data, but am just guessing.

Answer 166

B. FALSE Rule of Thumb: The console is where you assemble things, not create them.

Answer 167

D. PARTNER ACCOUNT DEFAULT ## Footnote Not researched. I just figured that Account + Business Account + Person Account were similar, with Partner Account asthe odd man out

Answer 168

B.A PERSON ACCOUNT IS CREATED

Answer 169

B. THE LIST TRACKS STA GE, A MOUNT, PROBABILITY AND CLOSE DA TE CHANGES

Answer 170

D. SUBMITTED FOR APPROVAL

Answer 171

B. FALSE Note that the original answer question was listed as A. True, but if you see the highlighted text below, you will see that “You can't add time-dependent actions to a rule if you choose Every time a record is created or edited”, so the answer is clearly Answer B. False.

Answer 172

D. CUSTOM OBJECT REPORTS I created a new custom object and its associated tab, and the ‘recent items’ and ‘create new drop down box’ items were readily available. The help text below (see highlighted sections) confirms this. The sidebar search is ON when chatter is OFF, and OFF when chatter is ON, so I do not believe that it should be confused with what is available from custom object tabs. Custom object reports, on the other hand, are not readily accessible from the custom object tap – you have to go to the report t a b . O n c e t h e r e y o u c a n cr e a t e a r e p or t f or a n e w c u st o m o b j e c t , b u t I a m n o t i n t er pr e t i n g t hi s a s ‘ a c c e s si b l e ’ i n t h e a b ov e question.

Answer 173

B. FALSE You are – in fact – deleting the association of a lead to a campaign.

Answer 174

C. SF AUTOMATION

Answer 175

A. ACCOUNTS Acronym for Valid Queue Objects = CLoCKS(erv) • Cases • Leads • Custom Objects • Knowledge Article Version • Service Contracts

Answer 176

D. EDITS THE CASE Reading the case, adding an activity or sending an email DOES NOT require you to save or change the case, ergo these do not cause the escalationrulesto re-evaluate. (Editing the case or changing the case owner doescause the rulesto be re- evaluated)

Answer 177

C.THE RECORD OWNER, A USER ABOVE THE RECORD OWNER, AND THE SYSTEM ADMINISTRATOR

Answer 178

B. CONTENT LIBRARY

Answer 179

A.THEY WILL NOT BE ABLE TO COMPLETE THE INSTALLATION PROCESS AS THEY HAVE REACHED THE MAXIMUM NUMBER OF CUSTOM TABS Skim through the Salesforce Features and Editions Limits table below, and cross-reference against the data provided in the question. • Need 4 Custom Tabs vs. Using 7 Custom Tabs vs. Allowed 10 Custom Tabs = Not Okay • Need 3 Custom Objects vs. Using 36 Custom Objects vs. Allowed 50 Custom Objects = Okay • Need 1 Custom APP vs. Using 4 Custom APPs(assuming, Custom APPs) vs. Allowed 5 Custom APPs = Okay

Answer 180

A. TABULAR This is true in general, but there is some evidence in the online help that tabular reports with limited rows can be used in Dashboards. See the highlighted text below.

Answer 181

A. THE OV ERALL OPPORTUNITY A MOUNT DOES NOT CHANGE BUT THE CONVERTED A MOUNT IN A REPORT DOES. Conversion rates to not change source values. In fact, even if you changed the currency of an Opportunity, it would NOT change the Opportunity amount, it would just interpret that number as the newly selected currency – i.e. 100 dollars becomes 100 Euros.

Answer 182

D. ALL OF THE ABOV E

Answer 183

D. SALES TEAM Sales team is the only Answer that does not show up in the help text below. In this context, we can assume that ‘Sales Team’ means the team assigned to collaboratively work on an Opportunity, NOT a bunch of Sales Reps reporting to a manager.

Answer 184

C. READ, CREATE, EDIT, AND DELETE PERMISSIONS

Answer 185

A. TRUE The existence of a single marketing campaign or a multiple marketing campaigns does not appear to change the behavior – SFDC has logic in place to select a one campaign over another for Contact -\> Campaign M ember Status and Opportunity -\> Primary Campaign Source.

Answer 186

A. TRUE I t i s t r u e t h a t t h e su b o r d i na t e c a n se e t h a t t h e m a n a g er ha s o v e r r i d d e n a n o p p or t u ni t y , b u t t h e su b o r d i na t e c a nn o t se e t h e details of the manager’s override. There is no definitive answer for this in the help text, but the following experiment should suffice.

Answer 187

B. FALSE Note that the answer for this question in the source practice test wa s A. True, but this is incorrect. Case ESCALATION rules are based on elapsed time, but Case ASSIGNM ENT rules are based on the criteria of the case when it is created – i.e. nature of the problem, product or service at issue, geography, etc.

Answer 188

A. SHARING IS INHERITED FROM PARENT D. LOOKUP FIELD IN CHILD IS REQUIRED

Answer 189

B. FALSE S-Controls have been phased out as of March 2010, so I recommend a quick scan of the help text below, but I do not recommend a deep dive to get to this specific answer (maybe best to just memorize it). I was not able to locate any definitive supporting text. About S-Controls Available in: Contact Manager, Group, Professional, Enterprise, Unlimited, and Developer Editions Important: S-controls have been super seded by Visualforce pages. After M arch 2010 organizations that have never created s- controls, as well as new organizations, won't be allowed to create them. Exi sting s-controls will remain unaffected, and can still be edited. Use s-controls to add your ow n functionality to your Salesforce organization. Whether you are integrating a hosted application of your ow n or are extending your currentSalesforce user interface, use s-controls to store your code or refer to code elsew here. Custom s-controls can contain any type of content that you can display in a browser, for example a Java applet, an Active-X control, an Excel file, or a custom HTML Web form.

Answer 190

A. TRUE Note that an ‘Opportunity Line Item’ appears to be ‘Opportunity Product’ – see ‘Opportunity Fields’ below. While creating a validation rule for an Opportunity Product, I was able to reference the Opportunity:

Answer 191

B. FALSE APPs are collections of Tabs. Tabs are the user interface components that come with the product for standard objects, or you create to display custom object data or other web content embedded in the application. Access restrictions to APPs do not apply to their associated Tabs or Objects.

Answer 192

B.A URL THAT PASSESSALESFORCE.COM DATA LIKE AN ORGANIZATION'S NAME Not sure about this. Based on the following screen shot, taken while creating a Web Tab, I see that Salesforce.com data can be passed into a URL: There is a lengthy discussion below on Web Tabs and M erge Fields, and while the inclusion of Salesforce.com data is not specifically precluded, it is not mentioned either, so there is no definitive answer in the text.

Answer 193

B. ACCOUNT, CONTACT, OR OPPORTUNITY

Answer 194

A. ACCOUNT B. CONTACTS D. OPPORTUNITIES

Answer 195

D. NONE OF THE ABOV E, THE USER CANNOT SEE THE FIELD A T ALL

Answer 196

B. FALSE In the Tipsand Hintsfor Person Accounts, it states: Person accountsrepresent individual consumers, while business accountsrepresent companiesor institutions. Unlike businessaccounts, person accounts do not have a Contactsrelated list. However, you can use the Partners related list to track relationships between different person accounts. There is no mention of relating Person Accounts to Contacts.

Answer 197

A. BIG DEAL ALERT Big Deal Alerts are not available for Personal or Contract editions, but are available for all other editions.

Answer 198

C. OPPORTUNITY AMOUNT MULTIPLIED BY THE PROBABILITY

Answer 199

B. UPDATE THE PROFILE TO REMOV E THE PLATINUM SALES RECORD TYPE FROM THE SALES REP USERS Answer A: This shotgun approach would preclude record creation of any type – not what you want. Answer B: Solves the problem, as follows:  If you are creating the new record type: o You can avoid enabling it for a profile Answer C: Sharing rules are NOT the mechanism that are used to control Record Type (Page Layout) configurations Answer D: There are no Record Type settings in the Organization-Wide Defaults

Answer 200

A. PROFILES ## Footnote Note that one can assign or unassign APPs to Profiles in two (possibly more) ways:  By selecting or deselecting profiles in the APP configuration:  By selecting or deselecting APPs in the Profile configuration: o Click on Assigned Apps

Answer 201

B. THE LOGIC BETWEEN THEM IS NOT AVAILABLE

Answer 202

B. CUSTOM OBJECTS D. CAMPAIGN MEMBERS Here is the list of objects available when creating a new Workflow. (Note that Custom Objects – e.g. Job Applicant – and CampaignMember are part of thelist, whereas Chatter Posts[which are not objects] and Users[which are an object- exception] are not)

Answer 203

B. THE OWNER OF THE RECORD THAT TRIGGERED THE WORKFLOW RULE.

Answer 204

B. USE THE PRINTABLE VIEW C. CONNECT FOR OFFICE.

Answer 205

B. ENABLE SALES TEAMS AND ALLOW USERS TO ADD THE PRODUCT MANAGER.

Answer 206

C. CATEGORIES ## Footnote

Answer 207

A. WORKFLOW TASKS ARE TRACKED IN THE ACTIVITY HISTORY OF THE RECORD THEY WERE TRIGGERED FROM. B. WORKFLOW ALERTS ARE NOT TRACKED IN THEACTIVITY HISTORY. Derived the following rules of thumb from the experiment below. • Tasks a ssigned to Roles with more than 1 User get assigned to the Record Owner for which the Task was triggered • TasksaretrackedintheOpenActivitiesandActivityHistoryrelatedlistsforAccounts • Email Alerts sent to Roles with more than 1 User are sent to all Users assigned to that Role • Email AlertsarenottrackedinanyrelatedlistsforAccounts EXPERIM ENT Given: • US Sales Rep Role consi sting of Phil Smith (3x7eq21@gmail.com) and Matt Wilson (ravi@ravi.com) • Cable, Inc. owned by Phil Smith • CansonownedbyMattWilson • Workflow Rule to assign Task to Role if Account -\> Billing City changed to Delran • Workflow Rule to send Alert to Role if Account -\> Billing City changed to Delran The following occurs: • Upon changing Cable, Inc. -\> Billing City to Delran o Task assigned to Phil Smith, which shows up in the Open Activities and, once complete, Activity History o EmailalertsenttoPhilSmithANDMattWilson,whichdoesnotshowupinanyrelatedlistfortheAccount • Upon changing Canson -\> Billing City to Delran o TaskassignedtoMattWilson,whichshowsuptheOpenActivitiesand,oncecompleted,ActivityHistory o EmailalertsenttoMattWilsonANDPhilSmith,whichdoesnotshowupinanyrelatedlistfortheAccount

Answer 208

C. CREATE THE MANUFACTURER FIELD AS A CONTROLLING PICKLIST AND THE MODEL AS A DEPENDENT PICKLIST.

Answer 209

C. REVENUE E. QUANTITY

Answer 210

D.THE TIME-DEPENDENT ACTION IS AUTOMATICALLY REMOVED FROM THE QUEUE.

Answer 211

A. CREATE A NEW TASK. B. SEND AN EMAIL ALERT. E. UPDATEA FIELD VALUE. Acronym = TEFO, which also provides an indication of the order of execution for actions * Task * Email Alert * Field Update * Outbound Message

Answer 212

C. CHANGE THEIR LANGUAGE PERSONAL PREFERENCE TO SPANISH. Users inherit Time Zone, Locale, Language, Currency Locale, and probably more, from Company when they are created, but subsequent changesthese attributesin the Company Profile are not propagated to Users. In other words, thisisnot true Object Oriented inheritance. Thisismore likeinitialization of child attributesusing the valuesfrom parent attributesat the time of child-object creation.

Answer 213

C. A PEX BEFORE TRIGGERS, APEX AFTER TRIGGERS, WORKFLOW RULES Given the help text below, we can update the VAsAuWE acronym as follows: VAsAuWE • Validation Rules • APEX Before Triggers(runsmost System Validation Rulesagain) • APEX After Triggers • Assi gnment Rul es • Auto-Response Rules • Workflow Rules (with immediate actions) o You CANNOT control the order of Tasks, Email Alerts, Field Updates and Outbound Messages o Field updatesmy trigger the APEX Before / After Triggersagain / System (not Custom) Validation Rules • Escalation Rules

Answer 214

C. CONTACT RELATED LIST

Answer 215

B. MARKETING USER D. CONTRACT MANAGER

Answer 216

A. RECORD TYPES CAN BE CREATED FOR TASKS D. FIELD VISIBILITY CA N BE RESTRICTED USING FLS (FIELD LEV EL SECURITY)

Answer 217

D. ADVANCED CURRENCY MANAGEMENT ``` Here is the rational for this answer: Answer A (M ulti-Currency) only allows you to have more than one currency, but does not allow you to track changes in a currency’s value over time, so would not allow you to capture currency fluctuations and the corresponding impact on values. Answer B (Sandbox) i s something of a nonsensical answer, given that a Sandbox is just another environment. Answer C (Territory Management) has no relation to currency. Territory Management is a way to assigning Accounts, Users and Opportunities to Territories, which is both an Account sharing mechanism and a way of sub-setting Forecasts. Answer D (Advanced Currency Management) is the capability that allows one to manage dated currency exchange rates in Salesforce, which is best described by the following SNIP from the About Advanced Currency Management online help page: “Advanced currency management allowsyou to manage dated exchange rates within opportunitiesusing Salesforce. Dated exchange rates allow you to map a conversion rate to a specific date range. For example, the exchange rate on January 1 wa s 1 USD to 1.39 AUD, but on February 1, it changed to 1 USD to 1.42 AUD. Your opportunitiesthat closed between January 1 and February 1 use the first exchange rate (1 = 1.39), while opportunities that closed after February 1 used the second exchange rate (1 = 1.42).” Note on 20130422: Updated this answer to remove a defunct link and provide a more precise rational with a URL to the online help, versusa copy paste of what amounted to be a fairly redundant block of text. ```

Answer 218

B. GRAND TOTAL I believe that Answer B (Grand Total) is a better choice than Answer D (Sum), because if you group a report by a column, you could have multiple rows with a Sum for each group, but you would still only have 1 Grand Total.

Answer 219

A.ACTIVE OR INACTIVE

Answer 220

A. LEADS B. OPPORTUNITIES D. CASES E. SOLUTIONS

Answer 221

B.THE AUTOMATED CASE USER WILL BE LISTED IN THE CASE HISTORY WHEN A CASE IS CREATED ONLINE, ASSIGNED USING THEASSIGNMENT RULES AND WHEN A CASE IS ESCALATED

Answer 222

A. DELETE USER ACCOUNTS IN THE SYSTEM B. ENABLE THE PERMISSION THAT ANYBODY IN THE SYSTEM CAN CREATE A PUBLIC GROUP Only Adminsmanage User Accounts, and User Accounts cannot be deletedanyway.

Answer 223

A. TRUE Confirmed via Experimentation, as follows: • Created the following custom formula fields: o Commission=OpportunityAmountx10% o Amount after Discount = Opportunity Amount x (1 – Di scount Percent) o Commissionasa %ofDiscountedAmount=Commission/AmountafterDiscount • Where the Commission as a %of Di scounted Amount is proof that a formula field can reference other formulas

Answer 224

B. CUSTOM SUMMA RY FORMULAS CAN REFERENCE A FORMULA FIELD WITHIN A REPORT. D. CUSTOM SUMMARY FORMULAS CAN BE USED IN A REPORT BUILT FROM A CUSTOM REPORT TYPE.

Answer 225

A. DASHBOARDS B. REPORTS

Answer 226

A. EVERY ONE WHO HAS ACCESS TO THE DASHBOARD.

Answer 227

A. PROFILE Note that you could use a Page Layout to control some access to fields, though not as well as Field-Level Security, but this is not as definitive as controlling access to an object through the Profile.

Answer 228

A. ATTACHED FILE C. TEXT D. MERGE FIELD Note that Macros in emails would likely be filtered out by Antivirus software.

Answer 229

A. ASSIGNMENT RULES, ESCALATION RULES, WORKFLOW RULES, AND AUTO-RESPONSE RULES ARE TRIGGERED WHEN ACASEISCREATEDVIA EMAIL-TO-CASE (This more like standard functionality for Cases, which Email-to-Case should not disrupt) B. ALL CUSTOMER EMAIL REPLIES, INCLUDINGATTACHMENTS, RELATED TOA CASE ARE AUTOMATICALLY ASSOCIATED WITH THE CASE. (This more like standard functionality for Cases, which Email-to-Case should not disrupt) D. CASE REPORTS MEASURE BOTH INBOUND AND OUTBOUND EMAILS TO DETERMINE THE TOTAL NUMBER OF EMAILS EXCHANGED BEFORE AN ISSUE IS RESOLV ED. (This more like standard functionality for Cases, which Email-to-Case should not disrupt) I see no evidence to support Answer C (mapping) or Answer E (reopen case) – in fact, for Answer E, it looks like you need to either install an AppExchange App or create custom workflow.

Answer 230

A. SYSTEM FIELDS C. RELA TED LISTS F. READ-ONLY FIELDS G. CALCULA TED FIELDS

Answer 231

B. REPORTING C. SHARING

Answer 232

A. THE IMPORT FILE SHOULD INCLUDE A RECORD OWNER FOR EACH RECORD. C. DATA SHOULD BE DE-DUPLICATED IN THE IMPORT FILE PRIOR TO IMPORT.

Answer 233

A. ACTIVATING A RULE WHEN ANOTHER IS CURRENTLY ACTIVE, DEACTIVATES THE LATER AS THERE CAN ONLY BE ONE C. RULES CAN SET THE RECORD TYPE OF NEW LEADS THAT ARE IMPORTED WITHOUT RECORD TYPES.

Answer 234

B. THE LAST CAMPAIGN THAT A LEAD BECAME A MEMBER OF WILL BE LISTED AS THE PRIMARY CAMPAIGN SOURCE. D. IF YOU CONVERT THE LEAD FROM THE CAMPAIGN MEMBER DETAIL PAGE OF A CERTAIN CAMPAIGN, THAT CAMPAIGN WILL BE LISTED AS THE PRIMA RY CA MPA IGN SOURCE IN THE CA MPA IGN INFLUENCE RELA TED LIST.

Answer 235

D. IF THAT OBJECT IS A TARGET OF AN ANALYTIC SNAPSHOT.

Answer 236

A. A CUSTOM OR STANDARD OBJECT THAT HAS NO TAB YET. B. A STANDARD OR CUSTOM TAB STYLE.

Answer 237

A.YOU CAN TRACK THE DATE AN EMAIL WAS FIRST OPENED, THE NUMBER OF TIMES IT WAS OPENED, AND THE DATE IT WAS MOST RECENTLY OPENED. D. THIS INCLUDES AUTOMATIC EMAILS SUCH AS THOSE SENT THROUGH WEB-TO-LEAD AND WEB-TO-CASE RESPONSE RULES.

Answer 238

A. THE SALESFORCE ORG HAS NO MORE AVAILABLE SALESFORCE LICENSE. D. THE USER LICENSE PICKLIST HAS A SALESFORCE PLA TFORM VALUE.

Answer 239

B. THE MY DESCRIPTION TEXT AREA MUST NOT CONTAIN CERTA IN WORDS. D. THE WHO FIELD MUST HAVE A VALID PERSON' S NAME - THAT IS , A NAME OR A NICK THAT DOESN' T HAVE NUMBERS AND SYMBOLS IN IT.

Answer 240

A. TIME TRIGGERS DO NOT SUPPORT MINUTES OR SECONDS. B. YOU CAN'T ARCHIVEA PRODUCT OR PRICE BOOK THAT HAS PENDING ACTIONS.

Answer 241

D. EACH CAMPAIGN CAN ONLY HAVE ONE PARENT CAMPAIGN AND UNLIMITED CHILD CAMPAIGN. E. EACH CAMPAIGN CAN HAVE AN UNLIMITED NUMBER OF SIBLINGS AND CHILD CAMPAIGNS.

Answer 242

C.A PROFILE CONTAINS THE SETTINGS AND PERMISSIONS THAT CONTROL WHAT USERS WITH THAT PROFILE CAN DO WITHIN SALESFORCE, THE PA RTNER PORTAL, AND THE CUSTOMER PORTAL.

Answer 243

B. RESPONSE EMA ILS WILL BE SENT TO ALL NEW LEADS CREATED FROM THE WEB- TO-LEAD FORM. At first this may seem counter-intuitive, but in the documentation for Preparing to Setup Web-to-Lead, the bullet point on email templates for auto-responses states: “Create public email templates for the automated notification email that will be sent to prospectsupon submission of each web lead. If you plan to set up email response rulesto use different email templatesdepending on the information submitted, create one default template to send when none of your response rules apply.” This not entirely clear from the guidance, but if you have no auto-response rules whatsoever, but you do have a default auto-response template, then web-to-lead auto-responses WILL BE sent out using this default template (I confirmed this via experimentation). On the other hand, if you do not have any auto-response rules, and you do not have a default auto- response template, then no web-to-lead auto-responses are sent (I confirmed this via experimentation as well).

Answer 244

B. UNTIL PERMANENTLY ERASED, THE CUSTOM OBJECT AND ITS DATA STILL COUNT AGAINST THE MAXIMUM NUMBER OF ITEMS ALLOWED INYOUR ORGANIZATION.

Answer 245

C. ROLES CAN CONTROL THE LEV EL OF V ISIBILITY THAT USERS HAV E INTO YOUR ORGANIZATION’S DATA

Answer 246

B. CURRENCY CODES CANNOT BE USED IN FOMULA FIELDS. D. FORMULA FIELDS CAN REFERENCE FIELDS WITHIN THE SAME OBJECT, A PARENT OBJECT, OR A LOOKUP OBJECT, BUT NOT FIELDS ON CHILD OBJECTS.

Answer 247

A. CREATE CONSOLE LAYOUTS TO DEFINE WHAT OBJECTS ARE AVAILABLE TO USERS IN THE CONSOLE'S LIST VIEW FRAME. B. CHOOSE THE RELATED OBJECTS TO SHOW IN THE MINI VIEW. C. DEFINE MINI PAGE LAYOUTS TO CUSTOMIZE THE FIELDS AND RELATED LISTS OF THE OBJECTS THAT DISPLAY IN THE CONSOLE'S MINI VIEW. E. ADD THE CONSOLE TAB TO CUSTOM APPS SO THAT USERS CAN ACCESS THE CONSOLE FROM SPECIFIC APPS.

Answer 248

A. VISIBILITY B. EDITABILITY D. TRANSFERABILITY

Answer 249

A. DISPLAY A FLOWCHART OF EACH SAVED APPROVAL PROCESS B. REINFORCE YOUR COMPANY'S POLICIES BY DOCUMENTING THE DECISIONS YOU REACHED WHEN THE APPROVAL PROCESS WAS DESIGNED C. PRINT AN ANNOTATED VERSION OF THE APPROVAL PROCESS, WHERE NUMBERS ADDED TO THE DIAGRAM CORRESPOND TO DETAILS IN A TABLE, WHICH IS INCLUDED IN THE PRINTABLE VIEW

Answer 250

A. IT CREATES A RELATIONSHIP THAT LINKS THIS OBJECT TO ANOTHER OBJECT. D. Y OU CA N BUILD A CUSTOM LOOKUP RELATIONSHIP BETWEEN AN OBJECT AND ITSELF.

Answer 251

E. YOU HAVE TO DEFINE THE ACTION THE WORKFLOW WILL TRIGGER.

Answer 252

A. A GENERAL MANAGER WOULD LIKE TO SEE AN OVERVIEW OF THE PERFORMANCE OF VARIOUS DEPARTMENTS IN HIS JURISDICTION. C. WHEN EMPLOYEES WANT TO SEE HOW THEY ARE FARING IN VARIOUS KEY METRICS OVER A PERIOD OF TIME.

Answer 253

B. THE OBJECTS TO BE INCLUDED IN THE A PP. C. THE DEFAULT LANDING TAB.

Answer 254

B. YOU CAN REORDER REPORT COLUMNS BY GRABBING A COLUMN HEADER AND DRAGGING IT TO A NEW LOCATION. C. IT HAS A FIELD PANE THAT LISTS ALL ACCESSIBLE FIELDS IN THE SELECTED REPORT TYPE, ORGANIZED BY THE SECTIONS DEFINED IN THE PAGE LAYOUT.

Answer 255

A. ORGANIZATION-WIDE DEFAULTS B. SHARING RULES Answer C (Role Hierarchy) does not, in and of itself, control access to records, because you have to click the ‘Grant Access Using Hierarchies’ checkbox in the ORG-wide defaults screen (Setup | Administration Setup | Security Controls | Sharing Settings). Ergo, itisnot an answer that can stand onitsown, whereasAnswer A and Answer B can. Answer D (Profiles) controls access to Objects and Attributes, not records, per se.

Answer 256

B. DATE HIRED

Answer 257

C. CREATEAN EVENT SO THAT IT ENDS MORE THAN 24 HOURS AFTER IT STARTS. Answer A: There is no multi-day checkbox when you create an Event, though there is a ‘Enable M ultiday Events’ checkbox in the Activity Settings(Setup | App Setup | Customize | Activities| Activity Settings) Answer B: All day is not multi-day ;-) Answer D: A recurring event is not the same a s a multi-day event – e.g. 3-4pm every M onday.

Answer 258

B. EMAIL TEMPLATES C. REPORTS AND DASHBOARDS Answer D: Documents and Contents would be more apt to be stored in Libraries.

Answer 259

C. SALESFORCE CRM SYSTEM ADMINISTRATORS MUST CREA TE CUSTOM REPORT TYPES IN ORDER TO CUSTOM REPORTS.

Answer 260

A. CHART TITLEAND TEXT FORMATTING. C. CHART POSITION RELATIVE TO THE REPORT.

Answer 261

B. HER USER A CCOUNT IS NOT ASSIGNED WITH A MARKETING USER FEATURE LICENSE. Rational: Not answer A because the Marketing User profileisa standard profile, which cannot be changed,and which hasRead, Create, Edit and Delete on the Campaign object. However, with JUST the Marketing User profile and nothing else, a user will not see the New Campaign button (I confirmed this in a DEV org). Not answer C because, the option might explain why a user would not be able to see a Campaign record created by a different user – i.e. based on the role hierarchy – but this is not the problem described ;-) Not answer D because the Marketing User checkbox ison a User’srecord, not profile. Thisis such a fine distinction,and one might conclude that answer s B and D are one in the same, because if one does not check the Marketing User checkbox on a user’s record, then the Marketing User feature license does not get assigned to the user, but the fact that answer D refers to theMarketing User checkboxon the user profile isenough to disqualifyit. Ergo: Answer B isthe best answer, because if the Marketing User feature license isnot assigned to a user, then he or she will not be able to create new Campaigns.

Answer 262

B. ADVISE THE USER TO CHECK THE ACCESSIBILITY MODE CHECK BOX IN HIS PERSONAL INFORMATION.

Answer 263

C. CHANGING TO OR FROM TYPE DATE OR DATE/TIME. D. CHANGING TO A CURRENCY FROM ANY OTHER TYPE.

Answer 264

A. ALL LEADS THAT ARE ASSIGNED TO YOU, EITHER MANUALLY, VIA IMPORT, OR FROM THE WEB, ARE AUTOMATICALLY MARKED AS “ UNREAD;” B. YOU CAN CHANGE OWNERSHIP OF LEADS IN THE LEAD DETAIL PAGE AS WELL AS IN LIST VIEWS.

Answer 265

A. IF AN OPPORTUNITY'S ACCOUNT MOVES TO ONLY ONE OF THE TERRITORY'S CHILDREN, THEN THE OPPORTUNITY FOLLOWS THE ACCOUNT AND IS REASSIGNED TO THEACCOUNT'S NEW TERRITORY. C. IF AN OPPORTUNITY'S A CCOUNT MOVES TO MORE THAN ONE OF THE TERRITORY'S CHILDREN, THEN THE OPPORTUNITY'S TERRITORY FIELD IS SET TO BLANK. D. IF AN OPPORTUNITY'S A CCOUNT MOVES COMPLETELY OUT OF THE TERRITORY A ND ITS CHILDREN, THEN THE OPPORTUNITY'S TERRITORY FIELD IS SET TO BLANK.

Answer 266

A. OR (YEAR( MY\_DATE\_\_C ) \<\> Y EA R (TODAY() ), MONTH( MY\_DA TE\_\_C ) \<\> MONTH ( TODAY() ) ) Answer A is correct in the sense that it will evaluate to TRUE for any Custom Date that DOES NOT match the Year and Month of Today, and it will evaluate to FALSE for any Custom Date that DOES match the Year and Month of Today. When a formula evaluates to FALSE, it does not cause a Validation Rule error, thereby allowing the data value to be saved.

Answer 267

A. YOU CAN BROWSE AND DEMO APP EXCHANGE APPS SUBMITTED BY OTHER SALESFORCE USERS. B. INSTALL APPS FROM THE APPEXCHANGE AND DEPLOY IT INTO YOUR SALESFORCE ENVIRONMENT. D. SHARE YOUR OWN CUSTOMIZATIONS AS AN APP ON THE APP EXCHANGE. E. RATE AND COMMENT ON APPS AVAILABLE IN THE APPEXCHANGE.

Answer 268

B. WEB TAB Makes sense, especially if you are framing in Web screens from another, external APP.

Answer 269

C. IF MULTIPLE SHARING RULES GIVE A USER DIFFERENT LEVELS OF ACCESS TO A RECORD, THE USER GETS THE MOST RESTRICTIVE ACCESS LEVEL. D. MANAGERS IN THE ROLE HIERARCHY ARE AUTOMATICALLY GRANTED THE SAME ACCESS THAT USERS BELOW THEM IN THE HIERARCHY HAVE FROM A SHARING RULE, REGARDLESS IF THE OBJECT IS A STANDARD OBJECT OR THE GRANT ACCESS USING HIERARCHIES OPTION IS NOT SELECTED.

Answer 270

B. USERS WITH THE “CUSTOMIZE APPLICATION” PERMISSION CAN ADD BUSINESS HOURS TO ESCALATIONRULES. D. DEFAULT BUSINESS HOURS ON CASES CAN BE UPDATED WITH BUSINESS HOURS ON ESCALATION RULES IF THE CASES MATCH ESCALATION RULE CRITERIA AND THE RULE IS SET TO OVERRIDE BUSINESS HOURS.

Answer 271

C. DEFAULT CASE OWNER

Answer 272

C. WORKFLOW APPROVAL PROCESS

Answer 273

B. MARKETEER USER D. GLOBAL ADMINISTRATOR

Answer 274

A. CONTACT NOTES WILL ALSO BE DELETED. C. ALL OPPORTUNITIES ASSOCIATED WITH THE CONTACTS WILL BE DELETED. D. ALL ACTIVITIES ASSOCIATED WITH THE CONTACTS WILL BE DELETED.

Answer 275

C. THE IMPORT WIZARD WILL IGNORE SPELLING. (SHOP IS THE SAME AS SHOPPE)

Answer 276

C. EMAIL ADDRESS, USERNAME, COMMUNITY NICKNAME

Answer 277

A. WHICH OBJECT PERMISSIONS THE USER IS GRANTED TO CREATE, READ, EDIT, AND DELETE RECORDS D. THE HOURS DURING WHICH AND IP A DDRESSES FROM WHICH THE USER CA N LOG IN

Answer 278

C. EMAIL-TO-CASE D. SELF-SERVICE PORTAL

Answer 279

A. A FOLDER IS A PLACE WHERE YOU CAN STORE REPORTS, DASHBOARDS, DOCUMENTS, OR EMAILS.

Answer 280

C. THE HOSPITAL DIRECTOR WANTS A REPORT ON THE PATIENTS AND THEIR MEDICA L CONDITIONS.

Answer 281

A. CLOSEDATE \< TODAY()

Answer 282

A. STANDARD REPORTS A RE NOT SEARCHABLE IN GLOBAL SEARCH. B. YOU CANNOT SAVE A CUSTOM REPORT IN A STANDARD REPORT FOLDER. For starters, I believe that there are only Standard Report Types, not Standard Reports, and these are stored in Categories, not Folders, so Answer B is quite fitting. Secondly, there is no way that a rational person could choose Answer C without also feeling obligated to choose Answer D, lest the very act of adding the chart would have to be repeated over and over again!

Answer 283

E. NONE OF THE ABOVE

Answer 284

A. KNOWLEDGE USER D. FORCE.COM FLOW USER

Answer 285

D. ALL CUSTOM OBJECTS A ND SOME STANDARD OBJECTS

Answer 286

B. MILESTONES ARE REQUIRED STEPS IN THE SUPPORT PROCESS WHICH REPRESENTS SERVICE LEVELS TO PROVIDE TO EACH OF YOUR CUSTOMERS.

Answer 287

C. SELECT THE ASSOCIATED DASHBOARD.

Answer 288

A. LEADS B. CONTACTS E. PERSON ACCOUNTS Answer D (Opportunities) inherit Campaign associations via associated (Leads) Contacts or Person Accounts

Answer 289

B. ALIAS C. COMMUNITY NICKNAME Note on 20130422: Thanks to Sandeep Nehra for pointing out that this question did NOT have answer s, and for providing the correct answers, which I have duly listed.

Answer 290

C. SOLUTION MANAGER ## Footnote

Answer 291

A. YOU CAN USE SHARING RULES TO GRANT WIDER ACCESS TO DATA. YOU CANNOT RESTRICT ACCESS BELOW YOUR ORGANIZATION-WIDE DEFAULT LEVELS. C. SHARING RULES APPLY TO BOTH ACTIVE AND INACTIVE USERS. I.E. If an Inactive User ownsdata that an Active User needsto Read / Write / Transfer.

Answer 292

A. A STANDARD FISCAL YEAR IS ALWAYS BASED ON A 12-MONTH STRUCTURE.

Answer 293

B. A SERVICE CLOUD USER FEATURE LICENSE IS NOT ASSIGNED TO THE AFFECTED USER.

Answer 294

A. FIELDS AND BUTTONS B. CUSTOM LINKS AND RELATED LISTS

Answer 295

B. WEB TABS C. CUSTOM OBJECT TABS.

Answer 296

A. ADD TO CAMPAIGN OPTION FROM CAMPAIGN HISTORY RELATED LIST. C. SEARCH FOR CONTACTS A ND LEADS FROM THE MANAGE MEMBERS PAGE D. MASS ADD LEADS TO CAMPAIGN A ND MASS ADD CONTACTS TO CAMPAIGN FROM THE CAMPAIGN OBJECTS' TAB.

Answer 297

C. THE RESPONDED VALUE OF THE CAMPAIGN MEMBER STATUS PICKLIST IS NOT SET TO BE COUNTED AS RESPONDED IN THE ADVANCED SETUP.

Answer 298

A. CUSTOM SUMMARY FORMULAS CALCULATE ADDITIONAL TOTALS BASED ON THE NUMERIC FIELDS AVAILABLE INTHE REPORT TYPE. B. FORMULAS MUST BE 3900 OR FEWER CHARACTERS. YOU CAN CREATE UP TO FIVE FORMULAS PER REPORT.

Answer 299

C. THE EVENT FALLS OUTSIDE THE BUSINESS HOURS SET ON YOUR PERSONAL INFORMATION.

Answer 300

B. VERIFY IF JOHN HAS A USER ROLE. -\> VERIFY THAT JOHN'S USER PROFILE IS ASSIGNED TO THE CORRECT ROLE - I.E. IN THE REGIONAL SALES MANAGER'S HIERA RCHY (BELOW THE RSM)

Answer 301

A. OPEN ACTIVITIES. C. ACTIVITY HISTORY. D. HTML EMAIL STATUS.

Answer 302

A. AT THE EDIT LEAD CUSTOM FIELD PAGE. TICK THE EXTERNAL ID CHECKBOX.

Answer 303

A. ADD IT IN THE PERSON ACCOUNT PAGE LAYOUT.

Answer 304

B. YOU CAN CREATE CUSTOM SUMMARY FORMULAS IN SUMMARY AND MATRIX REPORTS

Answer 305

B. JOHN WILL NOT BE ABLE TO SEE CONTACTS ON AN ACCOUNT TO WHICH IS NOT VISIBLE TO HIM. C. JOHN CAN STILL CREATE CONTACTS UNDER THOSE A CCOUNTS WHICH A RE VISIBLE TO HIM.

Answer 306

A. ROLES A ND SUBORDINATES C. OTHER USERS, PERSONAL AND PUBLIC GROUPS

Answer 307

B.ADMINISTRATORS CUSTOMIZE WHAT DISPLAYS ON THE CONSOLE'S LIST VIEW,

Answer 308

A.YOU CAN'T HAVE MORE THAN 250 GROUPS OR 4,000 VALUES IN A CHART. C. DECIMAL-PLACE PRECISION ON CHARTS IS NOT CUSTOMIZABLE. NUMERIC AND CURRENCY VALUES ROUND TO TWO DECIMAL PLACES. PERCENTAGE VALUES ROUND TO ONE DECIMAL PLACE.

Answer 309

A. ALLOWS YOU TO SEE THE LIST OF CAMPAIGNS INFLUENCIAL TO AN OPPORTUNITY. C. ALLOWS YOU TO MANUALLY ADD A CAMPAIGN TO THE CAMPAIGN INFLUENCE RELATED LIST.

Answer 310

A. IF GRANT ACCESS USING HIERARCHIES IS DESELECTED, USERS THAT ARE HIGHER IN THE ROLE OR TERRITORY HIERARCHY DON'T RECEIVE AUTOMATIC ACCESS TO RECORDS OF USERS BELOW THEM. C. YOU CAN'T CHANGE THE ORGANIZATION-WIDE SHARING DEFAULT SETTING FOR SOLUTIONS AND SERVICE CONTRACTS.

Answer 311

A. IF AN EXPENSE RECORD IS SUBMITTED FOR APPROVAL, LOCK THE RECORD SO THAT USERS CANNOT EDIT IT AND CHA NGE THE STATUS TO “SUBMITTED.” B. IF THE AMOUNT IS $50 OR LESS, AUTOMATICALLY APPROV E THE REQUEST. D. IF THE AMOUNT IS GREATER THAN$5,000 AND THE FIRST APPROVAL REQUEST IS APPROVED, SEND AN APPROVAL REQUEST TO THE VICE PRESIDENT. E. IF ALL APPROVAL REQUESTS ARE APPROVED, CHANGE THE STATUS TO “APPROVED” AND UNLOCK THE RECORD. F. IF ANY APPROVAL REQUESTS ARE REJECTED, CHANGE THE STATUS TO “REJECTED” AND UNLOCK THE RECORD.

Answer 312

A. YOU CANNOT RETRIEVE DELETED PREDEFINED CASE TEAMS FROM THE RECYCLE BIN B.THECASE TEAM IS AUTOMATICALLY REMOVED FROM ALL CASES WITH WHICH IT IS ASSOCIATED.

Answer 313

B. MASS TRANSFER APPROVAL REQUESTS D. MASS UPDATE ADDRESSES

Answer 314

A.CHOOSE THE DEFAULT WORKFLOW USER D. ENABLE EMAIL APPROVAL RESPONSE

Answer 315

A. EVERY USER MUST BE ASSIGNED TO A ROLE, OR THEIR DATA WILL NOT DISPLAY IN OPPORTUNITY REPORTS, FORECAST ROLL-UPS, AND OTHER DISPLAYS BASED ON ROLES. C. WHEN AN ACCOUNT OWNER IS NOT ASSIGNED A ROLE, THE SHA RING A CCESS FOR RELATED CONTACTS IS READ/WRITE, PROVIDED THE ORGANIZATION-WIDE DEFAULT FOR CONTACTS IS NOT CONTROLLED BY PARENT.

Answer 316

B. AT LEAST TWO CASE RECORD TYPES C. TWO SUPPORT PROCESSES Note that Record Types allow you to vary the enumerated values available in Pick Lists, but the rest of the Fields on the Record remain the same. Therefore, you can show two different Record Types on the same Page Layout (i.e. the values in the Picklist fields will vary, but that is all), which means that Answer A can be eliminated. Answers B and C are fully supported by the help text below. Answer D is incorrect, in the sense that you will not NEED to have more than one escalation rule.

Answer 317

C. INSTALLED PACKAGES See screen shot below. Note, even though the supporting help-text after the screen shotsfar exceeds the scope of this question, I highly recommend that you read through it (hint, hint). Note that if/when you delete a package, the data from the package is maintained in the ‘Data from Uninstalled Packages’ section (see next screen shot below), where it can be downloaded or permanently deleted. (Once you click the ‘Del’ button, the data is permanently deleted, and does not appear to be saved in the Recycle Bin).

Answer 318

A. EACH WORKFLOW RULE A PPLIES TO A SINGLE OBJECT, SUCH AS LEADS, ACCOUNTS, OR OPPORTUNITIES. D. CROSS-OBJECT FIELD UPDATES ONLY WORK FOR CUSTOM-TO-CUSTOM MASTER-DETAIL RELATIONSHIPS.

Answer 319

B. WRITE HELPFUL ERROR MESSAGES. INCLUDE INSTRUCTIONS WHEN NECESSARY. D. BECAUSE VALIDATION RULES RUN ON THE SELF-SERVICE PORTAL, MAKE SURE YOUR VALIDATION RULES DON'T PREVENT SELF-SERVICE USERS FROM CREATING CASES. Answer A: Would result in users being unable to save records – e.g. like saying a field cannot be blank or contain a value ;-) Answer C: You do not Activate Validation Rules

Answer 320

B. LOOK UP BETWEEN A STANDARD OBJECT AND ITSELF. C. LOOK UP BETWEEN A CUSTOM OBJECT AND ITSELF. D. A MASTER - DETA IL RELATIONSHIP BETWEEN TWO CUSTOM OBJECTS.

Answer 321

C. VALIDATION RULES \>\> ASSIGNMENT RULES \>\> AUTO-RESPONSE RULES \>\> WORKFLOW RULES (WITH IMMEDIA TE ACTIONS) \>\> ESCALATION RULES Acroynym = VAsAuWE • Validation Rules • Assi gnment Rul es • Auto-Response Rules • Workflow Rules • Escalation Rules

Answer 322

B. OBJECT AND TABS D. APPPERMISSIONS

Answer 323

A. IT DETAILS THE VARIOUS STAGES DIFFERENT KINDS OPPORTUNITIES FOLLOW THROUGH THE SALES CYCLE. C. IT SETS THE BASIS IN FORECASTING FUTURE REVENUE.

Answer 324

A. ACCOUNTS, CONTACTS, LEADS B. SERVICE CONTRACTS, CONTRACT LINE ITEMS, CONTRACTS D. CASES, SOLUTIONS, ENTITLEMENTS

Answer 325

B.A MULTI-SELECT PICKLIST CAN BE A DEPENDENT FIELD. Answer A: Deleting the logic will remove logic between the two fields, but will NOT reset the values of the dependent fields. Answer C: Standard or Custom M ulti-Select Picklists CANNOT be on the controlling side of the dependency Answer D: StandardMulti-SelectPicklistsCANNOT be on the controlling side of the dependency

Answer 326

B. THE LAST CAMPAIGN THAT A LEAD BECAME A MEMBER OF WILL BE LISTED AS THE PRIMARY CAMPAIGN SOURCE. D. IF YOU CONVERT THE LEAD FROM THE CAMPAIGN MEMBER DETAIL PAGE OF A CERTAIN CAMPAIGN, THAT CAMPAIGN WILL BE LISTED AS THE PRIMA RY CA MPA IGN SOURCE IN THE CA MPA IGN INFLUENCE RELATED LIST. Answer A: Seems viable – I have not been able to rule it in or out Answer B: Has support in the help text below (see highlighted lines) Answer C: Makesno sense. Answer D: I am unable to find evidence for this

Answer 327

A.AT THE CUSTOM TABS PAGE C.AFTER SAVING A CUSTOM OBJECT. The best way to rationalize this answer is to take a little break and watch the following video. Note that you can either navigate to Setup | App Setup | Create | Tabs, which isthe equivalent to Answer A “At the Custom TabsPage”, although, this is, perhaps, an ambiguous way to reference the setup page, or you can create a new Object and then select “Launch New Custom Tab Wizard after Saving Custom Object” (Answer C) to – essentially – get to the same setup page. Note on 20130422: Thanks to Sandeep Nehra for pointing out that I only had 1 answer for this question (Answer C), whereas the questionsasksfor the selection of 2 answers(so I added Answer A).

Answer 328

B. OUTBOUND MESSAGES, FIELD UPDATES, TASKS, EMAIL ALERTS Acronym = FTEO, which also provides the order in which actions are executed • Field Updates • Tasks • Email Alerts • Outbound Messages

Answer 329

A. A SYSTEM ADMINISTRATOR WANTS TO MANUALLY CHECK WEB TO LEA D WITH CERTA IN TYPE OF INPUTS. D. YOU DON'T WANT USERS TO ENTER UNWANTED WORDS IN A FIELD. Answer B: Validation Rules do not initiate actions, such a s updating fields Answer C: Validation Rules do not initiate actions, such a s sending emails

Answer 330

D. JOHN IS NOT A SALESFORCE CRM CONTENT USER.

Answer 331

A.USING INSERT IN DATA LOADER. C. ADD MULTIPLE USERS OPTION AT THE USERS PAGE.

Answer 332

B. HOLIDAYS ENABLE YOU TO SPECIFY THE DA TES A ND TIMES A T WHICH YOUR CUSTOMER SUPPORT TEA M IS UNAVAILABLE. C.YOU CAN ONLY DELETE A HOLIDAY THAT IS NOT ASSOCIATED WITH ANY BUSINESS HOURS.

Answer 333

B.SHELDON WHO IS A MARKETING EXECUTIVE, SHE HAS A CREATE PERMISSION ON CAMPAIGNS AND IS SET TO BE A MARKETING USER.

Answer 334

A. HOME TAB C. A CTIVITY LIST VIEWS D. CONSOLE Answer B: Seems you can customize the Activities Tab, but it does not appear to be a tab that is accessible in the UI.

Answer 335

B.A CASE IS CREATED FROM A WEB-TO-CASEFORM. C. A CUSTOMER SUBMITTED A CASE FROM THE SELF-SERVICE PORTAL.

Answer 336

C. HE NEEDS TO ASK THE SYSTEM ADMINISTRATOR TO ENABLE SHOW EVENT DETAILS ON MULTI-USER CALENDAR VIEW.

Answer 337

B. IF THE ORGANIZATIONAL DEFAULT RESTRICTS VIEW OF A CERTAIN RECORD TO SOME USERS, A ROLE HIERARCHY CANBE SET UP TO OPEN ACCESS TO THEM.

Answer 338

A. AND(OR(BILLINGCOUNTRY = "USA", BILLINGCOUNTRY = "US"), NOT(REGEX(BILLINGPOSTALCODE, "\\D{5}(-\\D{4})?") ))

Answer 339

A. WEEKLY EXPORT SERV ICE C. DATA LOADER EXPORT A ND EXPORT ALL FUNCTIONS E. EXPORT DETA ILS FUNCTION FROM REPORTS

Answer 340

C. V ISUALFORCE PAGE ACCESS

Answer 341

A. FILES IN ATTACHMENTS, THE DOCUMENTS TAB AND THE FILES TAB,

Answer 342

B. A SALES TEAM IS A GROUP OF USERS THAT TYPICALLY WORK TOGETHER ON OPPORTUNITIES WHILE AN A CCOUNT TEAM IS A TEAM OF USERS THAT WORK TOGETHER ON AN ACCOUNT.

Answer 343

A. SALESFORCE AUTOMATICALLY ASSIGNS LICENSES TO ALL YOUR USERS AND THE ABILITY TO MANAGE LICENSES IS NOT AVAILABLE.

Answer 344

A. DECREASE THE HALF-LIFE OF IDEAS.

Answer 345

B . LINKS IN MINI VIEW DISPLAYS THE RECORD IN THE DETAIL VIEW AND ITS ASSOCIATED RECORDS IN THE MINIVIEW . D. CLICKING PRINTABLE VIEW, CHECK SPELLING A ND HELP FOR THIS PAGE LINKS OPENS A NEW BROWSER WINDOW OUTSIDE THE CONSOLE TAB.

Answer 346

A. A NAME AND DESCRIPTION TO DISTINGUISH IT FROM OTHER APPROVAL PROCESSES. B. ENTRY CRITERIA IFYOU ONLY WANT RECORDS WITH CERTAINATTRIBUTES TOBE INCLUDED

Answer 347

C. USERS WITH“CUSTOMIZE APPLICATION” PERMISSION.

Answer 348

A.CUSTOM APP EDIT PAGE. C. USER PROFILE. D. NEW CUSTOM APP WIZARD.

Answer 349

A. ALL PROFILES GET ACCESS TO THE REPORT BUILDER BY DEFAULT. D. THE REPORT WIZZARD WILL STILL BE AVAILABLE INACCESSIBILITY MODE.

Answer 350

A.IF YOUR ORGANIZATION USES ADVANCED CURRENCY MANAGEMENT, THE OPPORTUNITY CLOSE DATE DETERMINES WHICH CONVERSION RATE TO USE WHEN DISPLAYING CURRENCY AMOUNTS. C. IF YOU DISABLE ADVANCED CURRENCY MANAGEMENT, ALL CURRENCY CONVERSIONS WILL USE THE STATIC CONVERSION RATE.

Answer 351

A. THE NEW OWNER HAS AT LEAST “READ” PERMISSION ON THE OBJECT.

Answer 352

B. THIS FIELD STILL COUNTS AGAINST THE MAXIMUM NUMBER OF CUSTOM FIELDS ALLOWED IN YOUR ORGANIZATION, UNLESS PERMANENTLY DELETED.

Answer 353

C. WHEN CLOSING A CASE. ## Footnote

Answer 354

A. WHEN DEFINING A TIME TRIGGER, USE STANDARD AND CUSTOM DATE AND DATE/TIME FIELDS DEFINED FOR THE OBJECT. SPECIFY TIME USING DAYS AND HOURS. C. SALESFORCE EVALUATES TIME-BASED WORKFLOW ON THE ORGANIZATION'S TIME ZONE, NOT THE USERS'. USERS IN DIFFERENT TIME ZONES MAY SEE DIFFERENCES IN BEHAVIOR.

Answer 355

B . WHEN UPDATING 900 ACCOUNTS RECORDS SO THAT THE EMAIL FIELD IN THE UPDATED RECORDS WILL HAVE THE MARKETING USER'S EMAIL ADDRESS. C. WHEN IMPORTING 1900 NEW RECORDS TO A CUSTOM FIELD. NOT SURE ABOUT THIS

Answer 356

A. PROCESS VISUALIZER

Answer 357

B. ACM REQUIRES MULTIPLE CURRENCIES ENABLED. C. IF YOU DISABLE ADVANCED CURRENCY MANAGEMENT, ALL CURRENCY CONVERSIONS WILL USE THE STATIC CONVERSION RATE.

Answer 358

D. UPON SAVING A RECORD

Answer 359

A. FILTER THE TYPE OF RECORDS TO DISPLAY. C. DETERMINE THEVISIBILITY OF THE LIST VIEW. D. SET THE FIELDS INCLUDED IN THE LIST V IEW.

Answer 360

B. URL OF A WEB PAGE/SITE. NOT SURE ABOUT THIS

Answer 361

A. FOLDER ACCESS IS CONTROLLED BY PERMISSIONS WHILE RECORD ACCESS IS CONTROLLED BY ROLE HIERARCHY AND ORG-WIDE DEFAULTS.

Answer 362

B. MR. YOUNG CAN CREATE WORKFLOW RULES ON CA MPAIGNS A ND CONTACTS BUT NOT ON USERS (OBJECT). C. HE CAN STILL CREATE WORKFLOW RULES ON ALL OBJECTS, INCLUDING CA MPAIGNS AND CONTACTS.

Answer 363

A. WHEN YOU TRANSFER RECORDS FROM ONE USER TO ANOTHER, THE SHA RING RULES ARE REEVALUA TED TO A DD OR REMOV E A CCESS TO THE TRANSFERRED RECORDS AS NECESSA RY B. IF YOU TRANSFER CLOSED OPPORTUNITIES, THE SALES TEAM IS MAINTAINED.

Answer 364

C. AN EXPORT FILE CONTA INING THESE RECORDS WILL A PPEA R UNDER DA TA FROM UNINSTALLED PA CKAGES.

Answer 365

A. DETERMINE WHICH EMAIL TEMPLATE TO USE WHEN RESPONDING TO LEADS. B. SPECIFY THE EMAIL SENDER'S NAME AND ADDRESS.

Answer 366

A. SALESFORCE PREVENTS THE RECORD OWNER FROM EDITING OR DELETING THE RECORD. B. USERS MUST HAVE THE “MODIFY ALL” OBJECT-LEVEL PERMISSION FOR THE GIVEN OBJECT, OR THE “MODIFY ALL DATA” PERMISSION, TO EDIT THE LOCKED RECORD.

Answer 367

E. PERSON ACCOUNTS, CONTACTS AND LEADS

Answer 368

A. PERSON ACCOUNTS COUNT AGAINST BOTH ACCOUNT AND CONTACT STORAGE BECAUSE THE API CONSIDERS EACH PERSON ACCOUNT TO CONSIST OF ONE ACCOUNT AS WELL AS ONE CONTACT. B. ARCHIVED ACTIVITIES COUNT AGAINST STORAGE. D. ACTIVE OR ARCHIVED PRODUCTS, PRICE BOOKS, PRICE BOOK ENTRIES, AND ASSETS DO NOT COUNT AGAINST STORAGE.

Answer 369

B. DOCUMENTS C. DASHBOARDS D. REPORTS

Answer 370

B. AN ASSIGNEMENT RULE CHANGED THE RECORD OWNER TO JOHN SMITH WHERE AN ACTIVE VALIDATION RULE IS SET TO ENSURE THAT HE IS NOT ASSIGNED A RECORD. C. A WORKFLOW RULE UPDATES A FIELD TO MEET AN ACTIVEVALIDATION RULE CRITERIA. NOT SURE ABOUT THIS

Answer 371

A. CHANGING THE TERRITORY ASSIGNMENTS OF A CCOUNTS A ND OPPORTUNITIES. C. MASS UPDATING DIVISIONS.

Answer 372

B. REACTIVATE DATA VALIDATION RULES AND ANY APPROVAL PROCESS FOR THAT OBJECT. C. REBUILD WORKFLOW RULES.

Answer 373

C. STANDARD FISCAL YEARS CAN START ON THE FIRST DAY OF ANY MONTH.

Answer 374

A. ALL USERS THAT REQUIRE VISIBILITY TO THE ENTIRE ORGANIZATION SHOULD BELONG TO THE HIGHEST LEVEL IN THE HIERARCHY. B. IT IS NOT NECESSARY TO CREATE INDIVIDUAL ROLES FOR EACH TITLE AT YOUR COMPANY, RATHER YOU WANT TO DEFINE A HIERARCHY OF ROLES TO CONTROL ACCESS OF INFORMATION ENTERED BY USERS IN LOWER LEVEL ROLES.

Answer 375

C. CREATE QUESTION VALIDATION RULES. ## Footnote

Answer 376

A . CUSTOMIZE APPLICATION C. MANAGE EMAIL CLIENT CONFIGURATIONS

Answer 377

D. STANDARD WIZARD There are only two possible “Wizards” that you can use when you create an Approval Process: The Jump Start Wizard (Answer B) and the Standard Wizard (Answer D). When using the Jump Start Wizard, you can only define your process, not each step in the process. Thismay cause some confusion, because, in reality, when you complete the setup using the Jump Start Wizard, you are presented with the option to “View Approval Process Detail Page”, where you can define additional steps in the process, but – at that point – you are no longer using the Jump Start Wizard. In contrast, if you select the Standard Wizard from the very beginning, you are taken through a guided set of screens, which, ultimately, providesyou with the option to “Create an Approval Step” via the Standard Wizard. Again, you can elect to skip that process in the Standard Wizardandgetroutedtothe“Approval ProcessDetail Page”,whereyoucancreateadditional stepsoutsideoftheStandard Wizard. The trick here is to gauge what is happening in the respective Wizards, not necessarily what you can do after you elect to view the Approval Process Detail Page – such i s the confusing nature of Wizards to begin with ;-)

Answer 378

C. EMAIL TO CASE. D. CASE ASSIGNMENT RULES.

Answer 379

A. VALIDATION FORMULAS CAN REFERENCE CAMPAIGN STATISTIC FIELDS, INCLUDING STATISTICS FOR INDIVIDUAL CAMPAIGNS AND CAMPAIGN HIERARCHIES. D. A VALIDATION FORMULA MUST ALWAYS START WITH A CONDITION AN IF STATEMENT TO DEFINE THE KIND OF DATA BEING FILTERED.

Answer 380

A.YOU CAN CREATE A RECURRING ALL DAY EVENT BUT NOT A RECURRING MULTI-DAY EVENT.

Answer 381

B. YOU CAN'T DELETE A RECORD THAT HAS A PENDING ACTION. D.SALESFORCE WILL NEVER EXECUTE ANY TIME TRIGGER ACTION BEYOND THE 500 PER HOUR LIMIT FOR ENTERPRISE EDITION

Answer 382

B. DEFAULT LANGUAGE D. USER AND FEATURE LICENSES

Answer 383

A.THERE IS NO EXTRA STEP BECAUSE SALESFORCE AUTOMATICALLY CONVERTS THE THE USERS AVAILABLE AND BUSY TIMES INTO YOUR TIME ZONE.

Answer 384

B. THE EMAIL APPROVAL RESPONSE FEATURE GIVES USERS THE ABILITY TO APPROVE OR REJECT EMAILAPPROVAL REQUESTS BY REPLY ING TO THE EMA IL. C. FINAL REJECTION A CTIONS ARE THE ACTIONS THAT OCCUR WHEN AN A PPROVER REJECTS THE REQUEST AND IT GOES TO THE FINAL REJECTION STATE.

Answer 385

C. CREATE A VALIDATION RULE TO PREVENT THE USERS FROM MAKING SUCH CHANGES. NOT SURE ABOUT THIS

Answer 386

A.THE ABILITY TO USE ACCOUNT CRITERIA TO EXPANDA PRIVATE SHARING MODEL. B. SUPPORT FOR COMPLEX AND FREQUENTLY CHANGED SALES ORGANIZATION STRUCTURES. D. SUPPORT FOR TRANSFERRING USERS BETWEEN TERRITORIES, WITH THE OPTION TO RETAIN OPPORTUNITIES. E. MULTIPLE FORECASTS PER USER, BASED ON TERRITORY MEMBERSHIP.

Answer 387

B. LIST VIEWS SET BY THE SYSTEM ADMINISTRATOR ON THE OBJECT'S TAB. C. LIST VIEWS CREATED BY A STANDARD USER FOR HIMSELF.

Answer 388

A. CAPTURE USER INFORMA TION OF THOSE WHO SIGNUP FOR AN ACCOUNT IN YOUR WEBSITE.

Answer 389

A . VALIDATION RULES CAN' T REFER TO COMPOUND FIELDS . EXAMPLES OF COMPOUND FIELDS INCLUDE ADDRESSES , FIRST AND LAST NAMES, DEPENDENT PICKLISTS, AND DEPENDENT LOOKUPS. C. SALESFORCE RUNS VALIDATION RULES BEFORE CREATING RECORDS SUBMITTED VIA WEB-TO-LEADAND WEB-TO- CASE, AND ONLY CREATES RECORDS THAT HAVE VALID VALUES.

Salesforce Admin Cert Prep Flashcards

(472 cards)