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Flashcards in Salesforce Admin Cert Prep Deck (472)
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1

WHICH OF THE FOLLOWING IS AN EXAMPLE OF ONE-TO-MANY RELATIONSHIPS BETWEEN STANDARD OBJECTS?

A. OPPORTUNITIES TO OPPORTUNITY PRODUCTS

B. ACCOUNTS TO CONTACTS

C. CONTACTS TO TICKETS

D. CONTACTS TOACCOUNTS

B. ACCOUNTS TO CONTACTS

2

WHENA USER CHOOSES TO CONVERT A LEAD, WHAT CAN THEY OPTIONALLY CHOOSE TO UPDATE?

Choose 2 answers.

A. AN EXISTING OPPORTUNITY RECORD

B. AN EXISTING A CCOUNT RECORD

C. AN EXISTING CONTACT RECORD

D. AN EXISTING LEAD RECORD

B. AN EXISTING A CCOUNT RECORD
C. A N EXISTING CONTACT RECORD

3

WHICH IS A CAPABILITY OF THE NEW SERVICE CLOUD CONSOLE?

Choose 4 answers.

A. IT PROVIDES DATA VISIBILITY BY COMBINING A LIST VIEW AND RELATED RECORDS ON ONE SCREEN.

B. IT ALLOWS AGENTS TO VIEW KEY RECORD INFORMATION IN THE HIGHLIGHTS PANEL.

C. IT PRESERVES THE CONTEXT OF CALLS USING PRIMARY TABSANDSUBTABS.


D. IT ALLOWS ACCESS TO DATA BY OPENING EACH RECORD IN A NEW WINDOW.


E. IT ALLOWS AGENTS TO TAKE NOTES IN AN INTERA CTION LOG WHILE ON A CALL.

A. IT PROVIDES DATA VISIBILITY BY COMBINING A LIST VIEW AND RELATED RECORDS ON ONE SCREEN.

B. IT ALLOWS AGENTS TO V IEW KEY RECORD INFORMA TION IN THE HIGHLIGHTS PA NEL.

C. IT PRESERVES THE CONTEXT OF CALLS USING PRIMARY TABSANDSUBTABS.

E. IT ALLOWS AGENTS TO TAKE NOTES IN AN INTERA CTION LOG WHILE ON A CALL.

4

WHAT CAN AN ADMINISTRATOR CUSTOMIZE FOR THE SERVICE CLOUD?

Choose 3 answers.

A.WHETHER THE RECORD OPENS AS A PRIMARY TAB OR SUBTAB.


B. THE FIELDS DISPLAYED IN THE HIGHLIGHTS PANEL.


C. THE INTERACTION LOG FIELDS DISPLAYED FOR OBJECTS WITHOUT AN ACTIVITY HISTORY RELATED LIST.


D. WHETHER THE SOFTPHONE DISPLAYS IN THE FOOTER OR SIDEBAR.


E. THE OBJECTS DISPLAYED IN THE NAVIGATION TAB.

A.WHETHER THE RECORD OPENS AS A PRIMARY TAB OR SUBTAB.

B. THE FIELDS DISPLAYED IN THE HIGHLIGHTS PANEL.

E. THE OBJECTS DISPLAYED IN THE NAVIGATION TAB.

5

WHAT IS THE MAXIMUM NUMBER OF RECORDS TO BE PRINTED IN THE PRINTABLEVIEW OFA LISTVIEW?


A. 2000

B. 100

C. 1000

D. 200

C. 1000

6

WHICH STEP IS REQUIRED WHEN CONFIGURING THE NEW SALESFORCE FOR OUTLOOK?

Choose 2 answers.

A. ENABLE THE CHATTER FEED SYNC WITH OUTLOOK.

B. SELECT SYNC DIRECTION AND CONFLICT BEHAVIOR.

C.ASSIGNUSERSANDPROFILESTOA CONFIGURATION.

D. SELECT THE APPROPRIATE CONFIGURATION TEMPLATE.

B. SELECT SYNC DIRECTION AND CONFLICT BEHAVIOR.

C.ASSIGN USERS AND PROFILES TO A CONFIGURATION.

 

7

WHICH TYPE OF FILE IS A CCESSIBLE THROUGH CONTENT?

Choose 2 answers.


A. FILES UPLOADED TO THE DOCUMENTS TAB

B. FILES UPLOADED TO KNOWLEDGE

C. FILESATTACHED TO A CHATTER PROFILEPOST

D. FILESATTACHED TO A CHATTER GROUP POST

C. FILES ATTACHED TO A CHATTER PROFILEPOST

D. FILES ATTACHED TO A CHATTER GROUP POST

8

WHAT  ARE  FEATURES  OF  MOBILE  LITE ?

Choose 3 answers.

A. IT IS A FREE VERSION THAT DOES NOT REQUIRE A LICENSE

B. MOBILE LITE IS SUPPORTED FOR PA RTNER PORTAL USERS.

C. A SYSTEM ADMINISTRATOR MUST ENABLE MOBILE LITE IN ORDER FOR USERS TO BE ABLE TO USE IT.

D. MOBILE LITE USERS CAN VIEW, CREATE, EDIT, AND DELETE ACCOUNTS, ASSETS, CONTACTS, LEADS, OPPORTUNITIES, EVENTS, TASKS, CASES, AND SOLUTIONS.

E. ADMINISTRATORS MUST ASSIGN USERS TO A MOBILE CONFIGURATION BEFORE IT CA N BE USED BY A USER.

A. IT IS A FREE VERSION THAT DOES NOT REQUIRE A LICENSE

C. A SYSTEM ADMINISTRATOR MUST ENABLE MOBILE LITE IN ORDER FOR USERS TO BE ABLE TO USE IT.

D. MOBILE LITE USERS CAN VIEW, CREATE, EDIT, AND DELETE ACCOUNTS, ASSETS, CONTACTS, LEADS, OPPORTUNITIES, EVENTS, TASKS, CASES, AND SOLUTIONS.

9

SALES MANAGEMENT WANTS TO STAY INFORMED WHEN BIG OPPORTUNITIES ARE BEING CLOSED. THEY HAVE REQUESTED THAT THEY RECEIVE NOTIFICATION WHEN OPPORTUNITIES WITH LARGE A MOUNTS ARE CLOSED. HOW CAN A SYSTEM ADMINISTRATOR ACCOMPLISH THIS?

Choose 2 answers.


A. OPPORTUNITY UPDATE REMINDERS

B. VALIDA TION RULE

C. BIG DEAL ALERTS

D. WORKFLOW RULE

C. BIG DEAL ALERTS

D. WORKFLOW RULE

10

WHEN YOU TRANSFER OWNERSHIP OF AN ACCOUNT, THE NEW OWNER WILL ALSO GAIN OWNERSHIP OF THE FOLLOWING RECORDS RELATED TO THE TRANSFERRED ACCOUNT AUTOMATICALLY:

Choose 3 answers.

A. ANY NOTES THAT BELONG TO THE EXISTING OWNER.

B. ALL CONTACTS THAT BELONG TO THE EXISTING OWNER.

C. ALL OPPORTUNITIES – OPEN AND CLOSED

D. ALL OPEN ACTIVITIES ASSIGNED TO THE EXISTING OWNER. NOTE THAT COMPLETED ACTIVITIES WILL NOT BE TRANSFERRED.

A. ANY NOTES THAT BELONG TO THE EXISTING OWNER.

B. ALL CONTACTS THAT BELONG TO THE EXISTING OWNER.

D. ALL OPEN ACTIVITIES ASSIGNED TO THE EXISTING OWNER. NOTE THAT COMPLETED ACTIVITIES WILL NOT BE TRANSFERRED.

11

A USER WANTS TO DELETE SOME OLD CASES. WHAT CONSIDERATIONS MUST THE USER TAKE INTO ACCOUNT?

Choose 2 answers.

A. RELATED CASE COMMENTS ARE DELETED

B. RELATED CONTACTS ARE DELETED

C. RELATEDACTIVITIESARE DELETED

D. RELATEDACCOUNTSARE DELETED

 

A. RELATED CASE COMMENTS ARE DELETED

C. RELATEDACTIVITIESARE DELETED

12

IF AN ADMINISTRATOR NEEDS TO DISPLAY THE TOTAL OF ALL CLOSED WON OPPORTUNITIES ON THE DETAIL PAGE OF AN ACCOUNT THEY CAN:

A.CREATEAROLL-UPSUMMARY FIELD TO DISPLAY THE TOTAL

B. CREATE A LOOK-UP FIELD THAT CALCULATES THE SUM

C.CREATE A TEXT SUMMARY FIELD TO REFERENCE THE TOTAL

D. CREATEA SUMMARY

A.CREATEAROLL-UPSUMMARY FIELD TO DISPLAY THE TOTAL

13

WHAT IS FOUND ON A COMPANY PROFILE?


Choose 5 answers.


A. LANGUAGE, LOCALE, AND TIME ZONE

B. PROFILES

C. LICENSES

D. STORAGE AND USED SPACE

E. MANAGE CURRENCIES

F. FISCAL YEARS

A. LANGUAGE, LOCALE, AND TIME ZONE

C. LICENSES

D. STORAGE AND USED SPACE

E. MANAGE CURRENCIES

F. FISCAL YEARS

 

I went to a different TIM EZONE to see a new LOCALE, but I didn't speak the LANGUAGE or have any CURRENCY, so I walked to the ADRESS of my PRIM ARY CONTACT to ask if he had any STORAGE he could LICENSE to me, but he said "nope, just USED SPACE, come back next FISCAL YEAR".

14

WILL USERS HAVE TO USE THEIR SECURITY TOKEN WHEN LOGGING INTO CONNECT FOR OUTLOOK IF THEIR IP RANGE HAS ALREADY BEEN ADDED TO A TRUSTED IP RANGE?


A. YES

B. NO

B. NO

 

(Make sure to study Saleforce for Outlook)

15

A SYSTEM ADMINISTRATOR WANTS TO SCHEDULE A WEEKLY DATA EXPORT.  WHAT CAN THEY SELECT TO INCLUDE?

Choose 4 answers.

A. A SPECIFIC OBJECTS DATA

B. THE FOLDER YOU WANT IT EXPORTED TO

C. THE ORGANIZATION’SATTACHMENTS

D. ALL OF THE DATA FOR THE ORGANIZATION

E. REPLA CE THE CA RRIAGE RETURNS WITH SPACES

F. YOU CAN SPECIFY WHO THE EXPORT GETS SENT TO

A. A SPECIFIC OBJECTS DATA - check

C. THE ORGANIZATION’SATTACHMENTS- check

D.ALLOFTHEDATA FORTHEORGANIZATION-check

E. REPLA CE THE CA RRIAGE RETURNS WITH SPACES - check

16

IF A USER SELECTS THE MA NAGE MEMBERS BUTTON ON A CA MPA IGN THEY WILL BE ABLE TO SELECT:

Choose 4 answers.

A. ADD MEMBERS - SEARCH

B. ADD MEMBERS - IMPORT FILE

C. EDIT MEMBERS- SEARCH

D. ADD MEMBER - PROFILE

E. UPDA TE & A DD MEMBERS - IMPORT FILE

A. ADD MEMBERS - SEARCH

B. ADD MEMBERS - IMPORT FILE

C. EDIT MEMBERS- SEARCH

E. UPDA TE & A DD MEMBERS - IMPORT FILE

17

AN ADMINISTRATOR CREATED TWO PICKLIST FIELDS: CANDY MANUFACTURER (HERSHEY, MARS) AND CANDY TYPE (SNICKERS, MILKYWAY,REECES PIECES,M&MS). IS IT POSSIBLE TO RELATE THE FIELDS TOGETHER SO THAT THE CANDY MANUFACTURER FIELD COULD IMPACT THE CHOICES LISTED IN THE CANDY TYPE FIELD?

A. YES, THE CANDY MANUFACTURER IS A DEPENDENT PICKLIST, AND THE CANDY TYPE IS A CONTROLLING PICKLIST

B. YES, THE CANDY MANUFACTURER IS A CONTROLLING PICKLIST A ND THE CANDY TYPE IS A DEPENDENT PICKLIST

C. YES, THE CANDY MANUFACTURER IS A MASTER AND THE CANDY TYPE IS THE DETAIL

D. NO, BECAUSE THEY ARE BOTH CUSTOM FIELDS

E. NO, BECAUSE THEY ARE BOTH PICK FIELDS
...

B. YES, THE CA NDY MA NUFACTURER IS A CONTROLLING PICKLIST A ND THE CANDY TY PE IS A DEPENDENT PICKLIST

The Manufacturer being controlling with the Type being dependent is just common sense.

The fact that you can do thisiscovered in the following:
Rulesof Thumb:

● All fieldscan be controlling except Multi-Select Picklists(too many combinations)

● Only Custom Picklists and Custom M ulti-Select Picklists can be dependent

18

WHICH OF THE FOLLOWING A RE SETTING OPTIONS FOR THE USER INTERFACE?

Choose 4 answers.

A. ENABLE COLLAPSIBLE SECTIONS

B. SHOW QUICK CREATE

C. SHOW CUSTOM SIDEBAR COMPONENTS ON ALL PA GES

D. TRANSFER ALL OPEN OPPORTUNITIES.

E. ENABLE DRAG-AND-DROP SCHEDULING ON LIST VIEWS F. ENABLE CHATTER

A. ENABLE COLLAPSIBLE SECTIONS

B. SHOW QUICK CREATE

C. SHOW CUSTOM SIDEBAR COMPONENTS ON ALL PAGES

E. ENABLE DRAG-AND-DROP SCHEDULING ON LIST VIEWS

Here are the options, right from the setup page:
(Your Name | Setup | APP Setup | Customize | User Interface)

19

AFTER A CUSTOM FISCAL YEAR STRUCTURE IS DEFINED,YOUR COMPANY DECIDES TO USE THE GREGORIAN CALENDAR FOR FISCAL PURPOSES, YOU CAN RETURN TO THE STANDARD FISCAL YEAR CALENDAR?

A. TRUE

B. FALSE

B. FALSE

 

Warning: Custom fiscal years cannot be disabled once enabled. Enabling custom fiscal years has impacts on your reports, forecasts, quotas, and other date sensitive material. Do not enable custom fiscal years unless you understand and are prepared for all the
implications.

20

WHICH COMBINATION OF OBJECTS IS AVAILABLE WHEN CREATING A CUSTOM REPORT TYPE FOR CHATTER REPORTS?

Choose 2 answers.

A. OPPORTUNITIES, FOLLOWERS, USER FEED

B. ACCOUNTS, USER FEED, COMMENTS

C. USERS, USER FEED, COMMENTS

D. CHATTER GROUPS, MEMBERS

C. USERS, USER FEED, COMMENTS
D. CHA TTER GROUPS, MEMBERS

21

WHICH OF THE FOLLOWING ARE STANDARD SALESFORCE OBJECTS?

Choose 4 answers.

A. CONTRACT

B. OPPORTUNITY PRODUCT

C. PRICE BOOK

D. TICKET

E. SOLUTION

A. CONTRACT

B. OPPORTUNITY PRODUCT

C. PRICE BOOK

E. SOLUTION

22

WHICH STATEMENT IS TRUE REGARDING CHATTER GROUPS?

A. PRIVATE GROUPS ARE NOT DISPLAYED IN THE GROUPS TAB.

B. PRIVATE GROUP POSTS ARE VISIBLE TO THE OWNER ANDANYONE ABOVE IN THE ROLE HIERARCHY.

C. USERS WITH THE " MANAGE CHATTER GROUPS " PROFILE PERMISSION CAN CREATE GROUPS .


D. ANY CHATTER USER CAN CREATE PUBLIC OR PRIVATE GROUPS.

D. ANY CHATTER USER CAN CREATE PUBLIC OR PRIVATE GROUPS.

23

WHICH DATA CAN BE SYNCED USING THE NEW SALESFORCE FOR OUTLOOK?

Choose 3 answers.

A. CUSTOM OBJECTS

B. EVENTS

C. LEADS

D. CONTACTS

E. TASKS

B. EVENTS
D. CONTACTS
E. TASKS

24

AN ADMIN NEEDS TO SET UP THREE CUSTOM FIELDS : AN AUTO - NUMBER , A PERCENT AND A MULT I- SELECT PICKLIST. IS THIS POSSIBLE?


A. YES

B. NO

A. YES

25

WHAT IS TRUE ABOUT MULTI-DAY EVENTS?
Choose 2 answers.

A. MULTI-DAY EVENTS HAVEA START AND END TIMES

B. MULTI-DAY EVENTS MUSTBEASSIGNED TO ONLY ONE USER

C. THERE IS NOT A CHECKBOX FOR MULTI-DAY EVENTS

A. MULTI-DAY EVENTS HAVEA START AND END TIMES

B. MULTI-DAY EVENTS MUSTBEASSIGNED TO ONLY ONE USER

● No matter what, you can only have one person in the Assigned To box (ergo, Answer B i s correct)

●Nomatterwhat,youwillhavestartandendtimes(ergo,AnswerAiscorrect)

○ If you clear the start/end times and try to save, you will get an error message

●AnswerCisabitambiguous,inthesensethatthereisno'multi-daycheckbox'whencreatinganevent,butthereis
one in the Activity Settings (see second screen shot below), so I would opt for the 100% correctness of A and B

26

CAMPAIGN INFLUENCES ALLOW USERS TO REPORT ON WHICH USERS INFLUENCED AN OPPORTUNITY.

A. TRUE

B. FALSE

B. FALSE

 

Because opportunities are usually influenced by more than one campaign, the campaign influence feature allows you to manually or
automatically associate multiple influential campaigns to a single opportunity.

27

IF A LEAD ASSOCIATED TO A CAMPAIGN IS CONVERTED, WHERE IS THE CAMPAIGN HISTORY TRACKED?

Choose 2 answers.

A. CAMPAIGN SOURCE FIELD ON THE OPPORTUNITY

B. ACTIVITY HISTORY ON THE OPPORTUNITY CAMPAIGN

C. THIS INFORMATION DOES NOT CONVERT OVER

D. CAMPAIGN HISTORY RELATED LIST ON THE CONTACT.

A. CAMPAIGN SOURCE FIELD ON THE OPPORTUNITY

D. CAMPAIGN HISTORY RELATED LIST ON THE CONTACT.

 

Conversion impact on campaigns:

  • If the lead matches an existing contact and both records are linked to the same campaign, the campaign member status is determined by w hichever is further along in the lifecycle of the campaign. For example, if the lead member status is “sent” and the contact member status is “responded,” the responded value is applied to the contact.
  • Related campaign information is alw ays associated w ith the new contact record regardless of the user's sharing access to the campaign.
  • When more than one campaign is associated w ith a lead, the most recently associated campaign is applied to thePrimary Campaign Source field on the opportunity regardless of the user's sharing access to the campaign.

28

WHICH FUNCTIONS AREAVAILABLE WITHSTANDARD FIELDS? CHOOSE ALL THAT APPLY.

Choose 3 answers.

A. ADDING OR REMOVING NON-REQUIRED FIELDS FROM THE PAGE LAYOUT.

B. CHANGING FIELD LABELS

C. AUTO POPULATE FROM RELATED RECORD

D. ADDING HELP TEXT TO CERTA IN FIELDS.

A. ADDING OR REMOVING NON-REQUIRED FIELDS FROM THE PAGE LAYOUT

B. CHANGING FIELD LABELS

D. A DDING HELP TEXT TO CERTA IN FIELDS

29

WHICH FUNCTION IS AVAILABLE IN THE REPORT BUILDER INTERFACE, PRIOR TO RUNNING THE REPORT?

Choose 2 answers.

A. SAVE

B. PRINTABLE VIEW

C. SCHEDULE FUTURE RUNS

D. SHOW/HIDE DETAILS

E. EXPORT DETAILS

A. SAVE
D. SHOW/HIDE DETAILS

30

WHO CAN GAIN ACCESS TO FOLDERS?

Choose 3 answers.

A. ROLES

B. ROLES & SUBORDINATES

C. ACCOUNT/ SALES TEAM MEMBERS

D. PUBLIC GROUPS

A. ROLES
B. ROLES & SUBORDINATES
D. PUBLIC GROUPS