Salesforce CTA Flashcards
How many leads can be created by Web to Lead
500 per 24 hour period (Source: Universal Safety Technology)
What is the maximum size of a file for salesforce files
2 GB when uploaded via the web interface
100 MB when uploaded from a mobile device
(Source: Universal Safety Technology)
How many case can be created by Web to Case
5000 per 24 hour period - Can be increated to 35,00
What 2 functionalities related to SSO does my domain allow
Service provider initiated SSO
Deep Linking
https://help.salesforce.com/articleView?id=identity_provider_examples_3p_adfs.htm&type=5
A remote system modifies some data on Salesforce after being triggered by an event on that system. Name the integration pattern.
Remote call in
Can a service cloud licence access leads?
Yes!! (Source: Universal Safety Technology)
What are 3 sharing rule/role limits
300 Owner based per object - can increase to 500
50 criteria based per object
500 Roles - can increase to 10,000
What feature of the Salesforce REST API allows you to do multiple requests in a single call
Composite resource
What CTI provider is Service cloud voice based upon
Amazon Connect
What CTI Provider is Lightning Dialler based on?
Twillio
What is a disadvantage of having 2 communities
The two groups of users cannot collaborate
What are 5 limits of extended mail merge?
Cannot be automated Cannot use child records 1000 documents in 1 go 1mb per document 50mb across documents
https://help.salesforce.com/articleView?id=mailmerge_mass.htm&type=5
Can you include attachments with web to lead or web to case?
No. Official Salesforce suggestion is to create visualforce pages in sites or use the API
https://help.salesforce.com/articleView?id=000332973&type=1&mode=1
Which object cannot be added to a queue
Opportunity
Can a platform licence access
1) Cases
2) Orders
No!!
