Scaling with Google Cloud Operations

Question 1

Committed use discounts (CUDs)

Answer 1

Discounted prices in exchange for
your commitment to use
a minimum level of resources for a
specific term.

Question 2

Resource
quota policies

Answer 2

Set limits on the
amount of resources
that can be used by a
project or user.

Question 3

Site Reliability Engineering (SRE)

Answer 3

Ensures the reliability,
availability, and efficiency of
software systems and
services deployed in the
cloud.

Question 4

Latency

Answer 4

Latency measures how long it
takes for a particular part of a
system to return a result

Question 5

Traffic

Answer 5

Traffic measures how
many requests reach
your system.

Question 6

Saturation

Answer 6

Saturation measures how
close to capacity a
system is.

Question 7

Service-level indicators

Answer 7

Measurements that show how well a
system or service is performing.
● They’re specific metrics like:
○ Response time
○ Error rate
○ Percentage uptime

Question 8

Service-level objectives

Answer 8

Goals that we set for a system’s performance
based on SLIs.
● They define what level of reliability or
performance that we want to achieve.
→ For example, an SLO might state that
the system should be available for
99.9% of the time in a month.

Question 9

Service-level agreements

Answer 9

Agreements between a cloud service provider
and its customers.
● They outline the promises and guarantees
regarding the quality of service.
● They include the agreed-upon SLOs,
performance metrics, uptime guarantees, and
any penalties or remedies if the provider fails to
meet those commitments.

Question 10

Cloud Trace

Answer 10

Helps identify performance
bottlenecks in applications.
Collects latency data from
applications, and provides insights
into how they’re performing.

Question 11

Cloud Profiler

Answer 11

Identifies how much CPU power,
memory, and other resources an
application uses.
Continuously gathers CPU usage
and memory-allocation information
from production applications.
Provides insights into how
applications are using resources.

Question 12

Basic Support

Answer 12

Is free and included for all Google Cloud
customers.
Provides access to documentation,
community support, Cloud Billing Support,
and Active Assist recommendations.

Question 13

Standard Support

Answer 13

Recommended for workloads under
development.
Provides unlimited access to tech support,
which lets you troubleshoot, test, and
explore.
Offers unlimited individual access to
English-speaking support representatives
during working hours, five days a week.
Provides access to the Cloud Support API.

Question 14

Enhanced Support

Answer 14

Designed for workloads in production, with
fast response times and additional services.
Available 24/7 in a selection of languages, and
initial response times are quicker than those
provided by Standard Support.
Offers technical support escalations and
third-party technology support to help
resolve multi-vendor issues.

Question 15

Premium Support

Answer 15

Designed for enterprises with critical workloads.
Features the fastest response time, Customer
Aware Support, and a dedicated Technical
Account Manager.
Includes credit for the Google Cloud Skills Boost
training platform.
Includes Event Management Service for planned
peak events.
Includes Operational Health Reviews.
Includes Customer Aware Support.

Question 16

Google’s data centers were the first to achieve ISO 14001 certification. What is this
standard’s purpose?

Answer 16

It’s a framework for an organization to enhance its environmental performance
through improving resource efficiency and reducing waste.