Section 1

Question 1

Generally indirect, and non-cash compensation made to an employee

Answer 1

Benefits

Question 2

The period of time before an employee is eligible for a benefit

Answer 2

Benefits waiting period (probation)

Question 3

Process of ensuring that an organization has complied with the preventative measures is in a state of readiness to contain the effects of a forecasted disastrous event, to minimize loss of life, injury, and damage to property and can provide rescue

Answer 3

Emergency preparedness

Question 4

A kind of intelligence or skill that involves the ability to perceive, assess and positively influence one’s own and other peoples emotions

Answer 4

Emotional intelligence

Question 5

A process by which an organization reviews and measures their employee benefits as a competitive factor for attracting employees

Answer 5

Employee benefits review

Question 6

Specific complaint or formal notice of employee dissatisfaction to adequacy of pay job requirements, work conditions, other aspects of employment, or an alleged violation of a collective bargaining agreement

Answer 6

Employee grievance

Question 7

Employee personnel files are defined to include the application for employment. The records which are used or have been used to determine an employees qualifications for promotion, compensation termination, or disciplinary action.

Answer 7

Employee records

Question 8

The ability of an organization to retain employees and reduce staff

Answer 8

Employee retention

Question 9

The use of various methods of workplace surveillance to gather information about the activities and locations of staff members

Answer 9

Employee surveillance

Question 10

This refers to the number or percentage of workers who live in an organization and are replaced by new

Answer 10

Employee turnover

Question 11

This is the manual that explains the terms and conditions employees must operate under while working for a given business

Answer 11

Employment manual

Question 12

The legal status and classification of someone in employment, as either an employee or working on their own account

Answer 12

Employment status

Question 13

To give power or authority to authorize, especially by legal or if official means

Answer 13

Empowerment

Question 14

Those functions that the individual who holds the position, must be able to perform unaided, or with the assistance of reasonable accommodation

Answer 14

Essential functions

Question 15

Interview between an employer and a departing employee conducted to determine why the employee is leaving the employment

Answer 15

Exit interview

Question 16

What the employer and employee anticipate from the professional relationship?

Answer 16

Expectations

Question 17

The result of achievement, toward which effort is directed

Answer 17

Goals

Question 18

A written policy that outlines what forms to use when to submit them they need to retain all receipts, and when the reimbursement will be made

Answer 18

Expense reimbursement policy

Question 19

Willingness to change or compromise

Answer 19

Flexibility

Question 20

Scheduling the next appointment for clients prior to their leaving the current appointment

Answer 20

Forward booking

Question 21

A metric used for comparing practises based on a full-time schedule of 40 hours per week

Answer 21

Full-time equivalent(FTE)

Question 22

What is a desired result that a person or a system in visions plans, and commits to achieve. a personal or organizational, desired and point

Answer 22

Goals

Question 23

Any unwanted or undesirable conduct that puts down shows hostility, or an aversion to another person

Answer 23

Harassment

Question 24

Refers to a scheduling system, where the doctor has access to more than one exam room

Answer 24

High density scheduling

Question 25

The tendency for an impression created in one area to influence an opinion in another area

Answer 25

Horns and halo effect

Question 26

Exist when conduct by anyone in the workplace has the purpose or effect of creating an intimidating, or offensive work environment

Answer 26

Hostile work environment

Question 27

The skills that people can use to produce goods and services, including employment, practices, organizational development, compensation and benefits, and employee relations

Answer 27

Human resources, HR

Question 28

Continuing education provided by or within the organization

Answer 28

In-house, continuing education

Question 29

The latest date or time by which a project should be completed

Answer 29

Deadline

Question 30

Authorizing subordinates to make certain decisions

Answer 30

Delegate

Question 31

When two or more departments are able to jointly improve update, or create a service for the practice

Answer 31

Department collaboration

Question 32

The condition of having, or being composed of differing elements

Answer 32

Diversity

Question 33

A reduction in price for services or products

Answer 33

Discounts

Question 34

Materials that provide official information or evidence that serves as a record

Answer 34

Documentation

Question 35

Reserved for two different clients at the same time

Answer 35

Double book

Question 36

A time of reduced activity

Answer 36

Downtime

Question 37

The legal requirement that the state must respect all legal rights that are owed to a person

Answer 37

Do process

Question 38

Belief systems of the practice. The culture that guides team members work for the practice.

Answer 38

Core values

Question 39

Process of communicating with employees to improve unacceptable behavior, or performance, and setting standards and consequences for not meeting those standards

Answer 39

Corrective action

Question 40

A process by which business decisions are analyzed. The benefits of a given situation or business related, action or summed, and then the cost cost associated with taking that action are subtracted.

Answer 40

Cost benefit analysis

Question 41

Restricting the dissemination(sharing) of information

Answer 41

Confidentiality

Question 42

Training that covers several tasks within a department or multiple departments within an organization

Answer 42

Cross training

Question 43

A specific amount set aside per employee to be spent on education expenses

Answer 43

Continuing education allowance

Question 44

A measure used and continuing education programs that are earned upon completion of said program. Many licenses require a specific amount of these to renew.

Answer 44

Continuing education credit

Question 45

A written policy within the practice employee handbook that includes details on what courses are acceptable, expenses that will, or will not be reimbursable and the process for scheduling

Answer 45

Continuing education policy

Question 46

Another term for continuing education

Answer 46

Continuing professional development

Question 47

A gift or payment to a common fund or collection

Answer 47

Contribution

Question 48

Ongoing training for staff through refresher courses journals and texts, conferences, and self study courses

Answer 48

Continuing education

Question 49

Occurs when employee resigns as a result of an employer, creating a hostile work environment

Answer 49

Constructive discharge

Question 50

Specific tasks, frequently assigned or accepted at meetings

Answer 50

Action items

Question 51

A list of meeting topics to be covered

Answer 51

Agenda

Question 52

A working partnership between managers and employees to provide structure, guidance, and support to employees

Answer 52

Coaching

Question 53

A set of rules outlining social, norms, rules, responsibilities, or proper practises for an individual or organization

Answer 53

Code of conduct

Question 54

The action of marking ones pleasure at an important event, or occasion by engaging, enjoyable, typically social activity

Answer 54

Celebrations

Question 55

Limited to persons, authorized to use information, documents, etc.

Answer 55

Confidential

Question 56

An estimate of salary or wage expenditures for a set period of time

Answer 56

 compensation or labour budget

Question 57

The act or process of using words, sounds signs or behaviours to express or exchange information to express your ideas thoughts and feelings to someone else

Answer 57

Communication

Question 58

The process of looking up and compiling, criminal records, commercial records, and financial records of an individual or organization

Answer 58

Background screening

Question 59

Systematic inspection of records for accuracy and compliance. Typically done for medical records or financial records

Answer 59

Audit

Question 60

The action of going regularly to, or being present in the workplace

Answer 60

Attendance

Question 61

A form of settlement negotiation facilitated by a neutral third-party

Answer 61

Arbitration

Question 62

Component of competency to do a certain kind of work at a certain level, which can also be considered a talent

Answer 62

Aptitude

Question 63

Answerability, blameworthiness, liability, assuming responsibility for his or her actions

Answer 63

Accountability

Question 64

A system process in which employees receive confidential anonymous feedback from the people who work around them. Typically includes the manager, peers and direct reports.

Answer 64

360° evaluations

Question 65

Process of resolving a dispute or disagreement

Answer 65

Conflict resolution