Section 1.1

Question 1

What does interactive mean?

Answer 1

Influencing or having any effect on each other

Question 2

What is an interview?

Answer 2

Where a conversation where questions are asked and answers are giving

Question 3

What are interview questions?

Answer 3

Questions use during a formal meeting to evaluate another persons ability to perform a job

Question 4

What is an interview process

Answer 4

A formal meeting in which one or more persons question, consult, or evaluate another person usually in the context of the hiring process

Question 5

What is the term used when one researcher collects and evaluates information with the intent of confirming facts or truth of a situation?

Answer 5

Investigation

Question 6

What’s the term for a written summary listing the elements of a particular job or occupation. The tasks duties are

Answer 6

Job description

Question 7

What are job duties?

Answer 7

Tasks and responsibilities one must perform on a job

Question 8

Term for a survey given to employees were the intent of the questions is meant to help determine the level of contentment or sat

Answer 8

Job satisfaction survey

Question 9

What is a knowledge gap?

Answer 9

An area of knowledge or training that is absent in an individual department or company

Question 10

Define leadership

Answer 10

The art of guiding people in a manner that command their respect, confidence and wholehearted cooperation

Question 11

What is a learning style?

Answer 11

The way in which an individual prefers and is most successful at learning. For example, visual, auditory, kinesthetic, tactile and analytical.

Question 12

The consequences of being involved in something determined by law

Answer 12

Legal implications

Question 13

The method of leadership that an administrator usually employees when running a business

Answer 13

Management style

Question 14

The limit to the amount of money one can deduct from their salary to place in a retirement account

Answer 14

Maximum contribution

Question 15

To intervene between people in a dispute in order to bring about an agreement or reconciliation

Answer 15

Mediate

Question 16

An informal relationship where I’m more experienced individual offers guidance or advice to a less experienced colleague

Answer 16

Mentorship

Question 17

Written or recorded documentation used to inform attendees or non-attendees what was discussed at a meeting

Answer 17

Meeting minutes

Question 18

What is a mission statement?

Answer 18

A statement of the role, or purpose by which a practice intends to serve its stakeholders

Question 19

The process of stimulating people to accomplish goals

Answer 19

Motivation

Question 20

A strategic discussion that resolves an issue in a way that both parties find acceptable generally, each party tries to persuade the other to his or her point of view

Answer 20

Negotiations

Question 21

What is on boarding?

Answer 21

Planned process of welcoming, orienting, and training a new employee

Question 22

The term for when a health insurance company is required to accept applicants without regard to health history

Answer 22

Open enrolment

Question 23

Ah phrase, indicating that the manager is available, to every employee to encourage open communication feedback and discussion

Answer 23

Open door policy

Question 24

Definition of participation

Answer 24

Taking part and something

Question 25

Communicating with a client to define a specific time for their visit

Answer 25

Patient scheduling

Question 26

What is a peer evaluation?

Answer 26

Evaluating the creative work or performance by other people in the same field to maintain or enhance the quality of work

Question 27

What is a performance evaluation?

Answer 27

A system used to determine and report, however well an individual has performed during a period of time

Question 28

What is a pip?

Answer 28

A performance improvement plan, which is aimed to improve and employees performance or behaviour

Question 29

Term for a specific set of systems or principles the guide the decision making of the practice

Answer 29

Policy

Question 30

Define positive discipline

Answer 30

A model used by school’s parents and in workplaces that focus on positive behavior. Based on the idea, there are no bad individuals just good and bad behaviors.

Question 31

Define adverse action

Answer 31

Denial of employment or any other decision for employment purposes, that adversely affect any current or respective employee, the employer must provide notice

Question 32

The term to determine the order in dealing or completing tasks in relation to their importance

Answer 32

Prioritizing

Question 33

Define procedure

Answer 33

Affixed, step-by-step sequence of activities that must be followed in the same order to correctly. Perform a task.

Question 34

What is progressive discipline?

Answer 34

Using increasingly severe steps or measures when an employee fails to correct a problem after being given a reasonable opportunity to do so

Question 35

When a class of people with a common characteristic who are legally protected from employment discrimination referred to

Answer 35

Protected class awareness

Question 36

For insurance purposes, what is a change in your life that can make you eligible for a special enrollment period

Answer 36

Qualified event

Question 37

The term for any modification or adjustment to a job or work environment that will enable an employee with a disability to participate or be able to perform their job

Answer 37

Reasonable accommodation

Question 38

Contacting previous employers of a job applicant to determine their job history

Answer 38

Reference checks

Question 39

To complete paperwork and payment for a continuing education event

Answer 39

Registration

Question 40

Define regency error

Answer 40

When in an evaluator relies on the most recent occurrence of the employee in a performance appraisal 

Question 41

What is RACE mean?

Answer 41

Registry of Approved Continuing Education - a program that develops and applies uniform standards for continuing education in veterinary medicine 

Question 42

Define relief veterinarian

Answer 42

A Doctor Who works for veterinary hospitals on a temporary basis. Also called a Locum.

Question 43

What does results-oriented mean

Answer 43

Used to describe knowing what results are important, and focussing resources to achieve them

Question 44

Sometimes used in training sessions where one changes one’s behaviour to assume a rule

Answer 44

Role-playing

Question 45

What is a severance package?

Answer 45

Pay and or benefits that employees receive when they leave employment at a company

Question 46

Term for a persons range of skills or abilities

Answer 46

Skill sets

Question 47

What is staff meeting facilitation mean?

Answer 47

The act of planning and conducting a staff meeting

Question 48

Term for how many support staff are on duty to compare to number of doctors on duty

Answer 48

Support staff to DVM ratio

Question 49

Term for placing an employee temporarily off duty, usually as part of a progressive disciplinary action

Answer 49

Suspension

Question 50

Term for a set of detailed methods, procedures, and routines, created to carry out a specific activity duty or solve a problem

Answer 50

Systems

Question 51

What is teambuilding?

Answer 51

To use different types of activities to enhance social relations and clarify team members rules. Helps with interpersonal problems that affect team functionality.

Question 52

What is a team interview?

Answer 52

A type of employment interview involving participation of two or more current employees

Question 53

Requests for time when you are not wanting to work

Answer 53

Time off requests

Question 54

The systematic way to record items that need to be completed

Answer 54

To do list

Question 55

The term for everything the practice provides an exchange for working that includes wages and benefits

Answer 55

Total compensation or compensation package

Question 56

Teaching skill set to employees

Answer 56

Training

Question 57

Define unemployed

Answer 57

Being without a paid job but able to work

Question 58

What are vendor appointments?

Answer 58

Specific time scheduled with an outside party to discuss products and supplies for the business

Question 59

A statement that defines and clarifies the direction in which an organization needs to move

Answer 59

Vision statement

Question 60

The assessment of the salaries employees are paid were decisions are made on whether an increase should be made

Answer 60

Wage review

Question 61

What is a whistleblower?

Answer 61

A person who exposes any kind of information or activity that is deemed illegal, dishonest within an organization

Question 62

Define workflow

Answer 62

The progression of steps that comprise a work process, a repeatable pattern of activity

Question 63

What is a working interview?

Answer 63

To have a potential employee prove their job skills by having them perform the duties alongside their future coworkers. An opportunity to ensure they are a good fit.

Question 64

A claim in breach of contract for the ending of an employment contract by an employer, for some unlawful reason

Answer 64

Wrongful discharge or wrongful dismissal