Section 2 - Human Resources Flashcards Preview

Edexcel International GCSE in Business Studies (4BS0) > Section 2 - Human Resources > Flashcards

Flashcards in Section 2 - Human Resources Deck (53)
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1

Authority

The right to command and make decisions.

2

Chain of command

The route through which orders are passed down in the hierarchy.

3

Delegation

Authority to pass down from superior to subordinate.

4

Formal organisation

The internal structure of a business as shown by an organisation chart.

5

Hierarchy

The order or levels of responsibility in an organisation from the lowest to the highest.

6

Organisational chart

A diagram that shows the different job roles in a business and how they relate to each other.

7

Span of control

The number of people a person is directly responsible for in a business.

8

Subordinates

People in the hierarchy who work under the control of a senior worker.

9

Department

A section in a business where all employees have similar skills and specialise in particular activities.

10

Communication

The sending and receiving of messages.

11

Communication barriers

Things that get in the way of communication.

12

Communication channels

Routes along which communication might travel in a business.

13

Communication media

The different methods by which information can be sent.

14

Formal communication

The use of recognised channels when communicating.

15

Informal communication

The use of non-approved channels when communicating.

16

External communication

Communication between the business and those outside such as customers, investors or the authorities.

17

Internal communication

Communication between people inside a business.

18

Curriculum Vitae (CV)

A document used by a job seeker which lists personal details, qualifications, work experience, referees and other details.

19

External Recruitment

Appointing workers from outside the business.

20

Internal Recruitment

Appointing workers from inside the business.

21

Job Description

A document that shows clearly the tasks, duties and responsibilities expected of a worker for a particular job.

22

Person Specification

A personal profile of the type of person needed to do a particular job.

23

Contract of Employment

A written agreement between an employer and an employee in which each has certain obligations.

24

Discrimination

Favouring one person over another. For example, in the EU it is unlawful to discriminate on grounds of race, gender, age and disability.

25

Employment Tribunal

A court which deals with cases involving disputes between employers and employees.

26

Unfair Dismissal

Where a worker is dismissed illegally by a business.

27

Induction Training

Training given to new employees when they first start a job.

28

Off-the-job Training

Training that takes place away from the work area.

29

On-the-job Training

Training that takes place while doing the job.

30

Training

A process which involves increasing the knowledge and skills of a worker to enable them to do their jobs more effectively.