Flashcards in Section 2 - Human Resources Deck (53)
The right to command and make decisions.
Chain of command
The route through which orders are passed down in the hierarchy.
Authority to pass down from superior to subordinate.
The internal structure of a business as shown by an organisation chart.
The order or levels of responsibility in an organisation from the lowest to the highest.
A diagram that shows the different job roles in a business and how they relate to each other.
Span of control
The number of people a person is directly responsible for in a business.
People in the hierarchy who work under the control of a senior worker.
A section in a business where all employees have similar skills and specialise in particular activities.
The sending and receiving of messages.
Things that get in the way of communication.
Routes along which communication might travel in a business.
The different methods by which information can be sent.
The use of recognised channels when communicating.
The use of non-approved channels when communicating.
Communication between the business and those outside such as customers, investors or the authorities.
Communication between people inside a business.
Curriculum Vitae (CV)
A document used by a job seeker which lists personal details, qualifications, work experience, referees and other details.
Appointing workers from outside the business.
Appointing workers from inside the business.
A document that shows clearly the tasks, duties and responsibilities expected of a worker for a particular job.
A personal profile of the type of person needed to do a particular job.
Contract of Employment
A written agreement between an employer and an employee in which each has certain obligations.
Favouring one person over another. For example, in the EU it is unlawful to discriminate on grounds of race, gender, age and disability.
A court which deals with cases involving disputes between employers and employees.
Where a worker is dismissed illegally by a business.
Training given to new employees when they first start a job.
Training that takes place away from the work area.
Training that takes place while doing the job.