ServiceNow Administration Fundamentals

Question 1

What are some of the ways to interact with the ServiceNow Platform?

Answer 1

Workspaces
Service Catalog
Dashboards
Lists
Forms
Knowledge Bases

KC1

Module 1: The Modernized Work Experience

Question 2

What are some of the features of Employee Center?

Answer 2

Easy to configure options
Easy scalability
Customizable portal pages
Unified browser for all content types
Built-in extensibility
Integrated workflows
Pre-enabled widgets
Curated pages for popular topics
Employee-centric navigation
Intranet-like engagement and communication

KC2

Module 1: The Modernized Work Experience

Question 3

What is a set of installed applications on a ServiceNow instance, before any configuration or customization has been done?

Answer 3

Baseline implementation

KC1

Module 2: Explore the power of the ServiceNow Platform

Question 4

How do you activate applications and application features?

Answer 4

Plugins
ServiceNow Store
Request from ServiceNow

KC2

Module 2: Explore the power of the ServiceNow Platform

Question 5

What is a copy of a ServiceNow environment that is specific to a customer?

Answer 5

Instance

KC3

Module 2: Explore the power of the ServiceNow Platform

Question 6

How can you explore an application before purchasing?

Answer 6

Use a personal developer instance
Use a non-production instance

KC4

Module 2: Explore the power of the ServiceNow Platform

Question 7

Which field type displays as a check box on the form?

Answer 7

True/False

KC1

Module 3: Configure Applications for Business

Question 8

How can you identify a Choice field?

Answer 8

Dropdown arrow

KC2

Module 3: Configure Applications for Business

Question 9

What are the three components of a filter condition?

Answer 9

Field
Operator
Value

KC3

Module 3: Configure Applications for Business

Question 10

What limits a field’s available values?

Answer 10

Dependent field

KC4

Module 3: Configure Applications for Business

Question 11

How can you identify a Reference field?

Answer 11

Magnifying glass

KC5

Module 3: Configure Applications for Business

Question 12

Which modules can you use to create a new table?

Answer 12

1. Tables
2. Tables & Columns

KC1

Module 4: Managing Data

Question 13

Which elevated role is required to modify access control rules?

Answer 13

security_admin

KC2

Module 4: Managing Data

Question 14

A parent class that is not an extension of another table is called what?

Answer 14

Base table

Module 4: Managing Data

Question 15

What is a CI?

Answer 15

• Configuration Item
• Can be tangible (hardware, software, servers, etc.) or intangible (services, email, etc.)

KC3

Module 4: Managing Data

Question 16

A parent class that is not an extension of another table is called what?

Answer 16

base table

KC4

Module 4: Managing Data

Question 17

In what order are access controls evaluated?

Answer 17

Table-level: most specific to most general
then
field-level: most specific to most general

KC5

Module 4: Managing Data

Question 18

What are the three key tables in the CMDB?

Answer 18

1. cmdb
2. cmdb_ci
3. cmdb_ci_rel

KC6

Module 4: Managing Data

Question 19

What is created when an order is placed for a catalog item?

Answer 19

1. Request (REQ)
2. Requested Item (RITM)
3. Service Catalog Task (SCTASK)

KC1

Module 5: Configure Self-Service

Question 20

Which module is used to add, update, or remove catalog items?

Answer 20

Maintain Items

KC2

Module 5: Configure Self-Service

Question 21

What represents questions asked when ordering a catalog item?

Answer 21

Variables

KC3

Module 5: Configure Self-Service

Question 22

How many KBs can one article be associated with?

Answer 22

An article can only be associated with one knowledge base

KC4

Module 5: Configure Self-Service

Question 23

What defines who can and cannot access KB articles?

Answer 23

User Criteria

KC5

Module 5: Configure Self-Service

Question 24

Which module is used to create or edit flow designer flows?

Answer 24

All > Process Automation > Flow Designer

Module 5: Configure Self-Service

Question 25

Where is the data from an action stored so it can used in subsequent actions in the flow?

Answer 25

Data pill | KC6 ## Footnote Module 5: Configure Self-Service

Question 26

What are the components of a Flow Designer flow?

Answer 26

* Trigger * One or more Actions | KC7 ## Footnote Module 5: Configure Self-Service

Question 27

What should you consider when exporting a report to PDF and sharing the exported file?

Answer 27

* Information may be obsolete * Access control is not enforced on exported data | KC1 ## Footnote Module 6: Enable Productivity

Question 28

What are some configuration options in the Visualization Designer?

Answer 28

* Data * Type * Metrics * Presentation | KC2 ## Footnote Module 6: Enable Productivity

Question 29

# hat What are the four tabs used to guide the user through creating a new report in the report designer?

Answer 29

1. Data 2. Type 3. Configure 4. Style ## Footnote Module 6: Enable Productivity

Question 30

What can trigger a notification?

Answer 30

Record inserted or updated Event is fired A script | KC3 ## Footnote Module 6: Enable Productivity

Question 31

Name three options to share or create copies of the visualizations?

Answer 31

* Duplicate * Share * Export | KC4 ## Footnote Module 6: Enable Productivity

Question 32

Name three ways of sharing a report with other people in the organization.

Answer 32

1. Scheduled email 2. Export to PDF 3. Publish ## Footnote Module 6: Enable Productivity

Question 33

# Na Which three tabs are used to configure an email notification?

Answer 33

1. When to send 2. Who will receive 3. What it will contain | KC5 ## Footnote Module 6: Enable Productivity

Question 34

Where can users define notification channels and manage subscriptions?

Answer 34

All > Self-Service > My Notification Preferences (or) User profile menu > Preferences > Notifications > Core UI | KC6 ## Footnote Module 6: Enable Productivity

Question 35

Which script runs when a record is displayed, inserted, updated, or deleted, or when a table is queried?

Answer 35

Business Rule | KC1 ## Footnote Module 7: Package Enhancements for Testing

Question 36

What is used to frequently to move customizatons from one instance to another?

Answer 36

Update sets | KC2 ## Footnote Module 7: Package Enhancements for Testing

Question 37

Which types of records are not captured in an update set?

Answer 37

Data records | KC3 ## Footnote Module 7: Package Enhancements for Testing

Question 38

What protects applications by identifying and restricting access to available files and data?

Answer 38

Application Scoping | KC4 ## Footnote Module 7: Package Enhancements for Testing

Question 39

What attributes of a field can a UI Policy Action change on a form?

Answer 39

* Visibile / Hidden * Mandatory * Read only | KC5 ## Footnote Module 7: Package Enhancements for Testing

Question 40

What are the steps for applying an update set to an instance?

Answer 40

* Retrieve * Preview * Commit | KC6 ## Footnote Module 7: Package Enhancements for Testing

Question 41

What are the key data dictionary tables within the ServiceNow platform?

Answer 41

* sys_db_object * sys_dictionary * sys_documentation ## Footnote Module 4: Managing Data (additional research regarding "data dictionary"

Question 42

What are the two types of data encryption?

Answer 42

1. at rest 2. in transit | KC1 ## Footnote Module 8: Securing a ServiceNow Instance

Question 43

Which two roles allow you to view the Security Center?

Answer 43

1. admin 2. sn_vsc.security_center_viewer | KC2 ## Footnote Module 8: Securing a ServiceNow Instance

Question 44

What does the scanner reveal?

Answer 44

A comparison of current security suits you have set up in your instance | KC3 ## Footnote Module 8: Securing a ServiceNow Instance