Set B Vol 2

Question 1

form the foundation for expectations and discipline and must be achievable, specific, observable and measurable. Form th efoundation for expectations and discipline.

Answer 1

standards

Question 2

institutional values and principles of conduct that provide the moral framework within which military activities take place

Answer 2

core values

Question 3

encourages Airmen to trust you and want to follow you, based on your referent power.

Answer 3

earned authority

Question 4

______ members are not authorized to punish (art 15 or court martial)

Answer 4

enlisted

Question 5

stops a problemfrom happening before it starts

Answer 5

preventive discipline

Question 6

Steps of the PDP Progressive Discipline Process

Answer 6

1. Counseling (LOC)
2. Admonishment (LOA)
3. Reprimand (LOR)
4. Commander actions (includes punishment)

Question 7

evaluating performance includes (3)

Answer 7

1. observe performance
2. compare to standards
3. determine if performance meets, exceeds or fails standards

Question 8

includes improving the job, situation and subordinate

Answer 8

subordinate improvement plans

Question 9

3 purposes of the Enlisted Evaluation System

Answer 9

1. provide feedback and expectations
2. provide performance record
3. provide info to ID best-qualified personnel

Question 10

a method of collecting information that you witness such as interactions, processes, or behaviors as they occur

Answer 10

direct observation

Question 11

relying on someone else to provide you with information about how your subordinate is performing

Answer 11

indirect observation

Question 12

reviewing products/services and talking to customers who received the product/service. Includes QA inspection results

Answer 12

checking a completed product/service

Question 13

methods of monitoring (3)

Answer 13

1. direct
2. indicrect
3. oberving a completed product/service

Question 14

factors that do not contribute to performance, nonessential elements of the job, and undue weight elements.

Answer 14

common pitfalls (relevancy errors)

Question 15

evalutation principles include (2)

Answer 15

1. methods of monitoring

2. common pitfalls

Question 16

a formal system where supervisors communicate standards and expectations through inital, mid-term and follow up feedback

Answer 16

performance feedback system

Question 17

when subordinates violate a standard or fall below the line of acceptability

Answer 17

rehabilitative feedback

Question 18

type of feedback done before a subordinate violates a standard or falls below the line of acceptability

Answer 18

preventative feedback

Question 19

team roles include (2)

Answer 19

1. leader

2. member

Question 20

team responsibilities/dynamics include (3)

Answer 20

1. communication
2. human relation
3. participation skills

Question 21

defines the”where and what” work centers accomplish on a daily basis.

Answer 21

mission statement

Question 22

considers what the organization wants to be (preferred end state)

Answer 22

vision statement

Question 23

stage which members become testy and anxious; impatient with lack of progress; arguments. Highest level of conflict in work center

Answer 23

storming stage

Question 24

stage when attitudes change, norms are accepted, relationships are more cooperative and members reconcile disputes. High productivity

Answer 24

norming stage

Question 25

4 elements of the FAIR way

Answer 25

Feedback Assistance Inclusion Respect

Question 26

genuinely internalizing the essence of diversity and seeking ways to incorporate diversity in behaviors, daily routines and operations.

Answer 26

social sensitivity

Question 27

includes developing a keen awareness and understanding of others' emotions, feelings, personality, temperaments

Answer 27

social sensitivity

Question 28

includes assumptions, stereotypes, social biases, perceptions, perspectives, collusion, prejudices and discrimination

Answer 28

socio-behavioral tendencies

Question 29

thought process we employ to help us make sense of the world we live in. Influenced by beliefs/values and define how we act and treat others

Answer 29

socio-behavioral tendencies

Question 30

making sure everyone has the opportunity to participate fully in the workplace

Answer 30

inclusion

Question 31

recognizing each person's unique value, contributions and potential to the organization

Answer 31

respect

Question 32

types of personal powers (3)

Answer 32

1. referent 2. expert 3. information

Question 33

types of positional power (4)

Answer 33

1. legitimate 2. connection 3. coercive 4. reward

Question 34

includes selflessness, loyalty, integrity, commitment, energy and decisiveness

Answer 34

leadership traits

Question 35

includes competence, integrity, loyalty and initiative

Answer 35

followership traits

Question 36

power that is derived from the position within the organization

Answer 36

position power

Question 37

negotiating strategy that may minimially satisfy both sides. Each party gets something but usually not what both really need

Answer 37

settle strategy

Question 38

negotiating strategy preferred when preserving the relationship is the paramount concern even if it is at the expense of the task. More assertive party gets what they want

Answer 38

comply strategy

Question 39

negotiating strategy which achieves a mutually satisfying outcome while simultaneously managing the relationship. Supports task and relationship

Answer 39

cooperate strategy

Question 40

power derived from being charismatic

Answer 40

referent power

Question 41

refers to people you're dealing with, what you stand to gain/lose, and the criticality of the situation

Answer 41

the who, stakes, and situation

Question 42

for 'faces' in 'spaces'

Answer 42

Unit Personnel Management Roster (UPMR)

Question 43

document used to change (reclassify) attributes of positions listed on the Unit Manpower Document when their is a change in mission

Answer 43

Aurthorization Change Request (ACR)

Question 44

details the organizational structure, position numbers for each authorization, attributes associtated with each position, and other pertinent data units need to manage manpower resources

Answer 44

Unit Manpower Document (UMD)

Question 45

usually submitted and finalized in the 2nd quarter of the budget cycle (typically January)

Answer 45

FEPs

Question 46

used by all levels of an organization to identify and prioritize key requirements to current year spending and for developing next year's budget.

Answer 46

FEPs

Question 47

occurs during the 2nd quarter. Cost centers begin working the 1st BER (aka unknown, unfunded requests) in October for submission by the RA in January

Answer 47

Budget Execution Review BER

Question 48

Eight types of waste

Answer 48

``` Defects Overproduction Waiting Non-standard over processing Transportation Intellect Motion Excess Inventory ```

Question 49

phases on unfreezing (3)

Answer 49

1. unfreezing 2. changing 3. refreezing

Question 50

locking in and reinforcing the new procedure

Answer 50

refreezing (final phase)

Question 51

four step model for solving problems and carrying out change. Deming cycle

Answer 51

Plan-Do-Check-Act PDCA cycle

Question 52

should be used when change must be implemented quickly and subordinate input is not required

Answer 52

directive change

Question 53

includes involving subordinates in the change process in order to gain buy-in and commitment

Answer 53

participative change