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Aplus (220-902)domain 4 software troubleshooting > seth riley > Flashcards

seth riley Flashcards

pass simple as that

1
Q

on a windows 8 or 8.1 machine which key or key combinations should a technician press to bring up the advanced boot option

A

shift t F 8

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2
Q

which item in the control panel is used to start the process of changing which programs opens a particular file type

A

default programs

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3
Q

which is the specific problem with the pcie network adapters

A

it was disabled

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4
Q

which control panel app can a technician run in windows 8 to test compatibility for a program built to run in windows

A

program compatibility trouble shooting

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5
Q

a system is rebooted after not being shutdown properly which will most likely happen

A

an error message will appear indicating the system was not shut down properly

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6
Q

if a computer continually boots into safe mode which window utility may have the computer been set to always boot into safe mode

A

Msconfig

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7
Q

which item occurs when a dark grey screen appears on a mac indicating a user must Reboot the system

A

kernal panic

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8
Q

which two areas of the task manager will show a user why a system is running slow

A

CPU Memory

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9
Q

a technician needs to check the validity of system files using SFC which option in the recovery console should the technician select in order to do this

A

command prompt

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10
Q

which type of media is needed to create a system repair disk in windows 7

A

dvd

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11
Q

which three actions can occur after a log in event viewer reaches its full capacity

A

older events on the log are overwritten events are not written in the log anymore the log is archived and a new one starts in its place

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12
Q

which are security tools used to repair computer devices

A

anti virus software anti malware software

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13
Q

which service is used an ios devices to back up data to a desk top

A

i backup

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14
Q

in the windows disk defragmentor which button is used to see if a disk has a high fragmentation percentage

A

defragment disk

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15
Q

which items are found in the windows logs area of event viewer

A

system security applications

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16
Q

in windows 8 which media type is used to create a recovery drive

A

usb flash drive

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17
Q

users can perform which three actions on an application or program in the control panel

A

repair it uninstall it change its settings

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18
Q

which are possible symptoms of malware in a computer device

A

pop ups security alert pc/oslock up browser redirection

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19
Q

if their is an issue with a web sight —————then the user should play it safe and not visit the site

A

security certificate

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20
Q

often malware will effect which setting in relation to internet connectivity

A

proxy server

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21
Q

a user is trying to show a presentation but their is no display all are the connection are where they should be between the users laptop and the external projector which action should the user take next

A

check the display configuration settings

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22
Q

a user has sound coming from the video game they are playing on a laptop but the music they have running from a seperate application is not coming through the user should perform what action

A

check the speakers connection

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23
Q

a technician needs to reset a mobile device to its factory settings which kind of reset should the technician perform

A

Hard

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24
Q

applications can be forced stopped from which area of a mobile device

A

settings

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25
Q

a user is experiencing issues with an application on an IOS device which is the easiest way the user could install the app

A

tap and hold it then tap the x

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26
Q

e-mail providers will often warn users if their is unauthorized activity on a (an)—————-

A

account

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27
Q

which mobile security tool is used to test WiFi signals

A

WiFi analyzer

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28
Q

which are mobile devices back up services

A

one drive google sync

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29
Q

events are often filtered by —————– —–

A

event id

30
Q

a technician is trying to get malware removed from a windows 7 machine the computer has just been removed from the network which action should the technician do next

A

disable system restore

31
Q

which can be the cause of an intermittent wireless connection

A

micro wave

32
Q

mobile devices often have issues with which type of connectors

A

wireless blue tooth

33
Q

a windows 7 machine has consistently failed to boot up properly a technician has checked for hardware problems and found none which key or key combination should the technician press upon seeing the splash screen the next time the system boots up in order in order to see the advance boot option screen

A

F 8

34
Q

on which tab of service properties dialog box will a user find components which effects the services ability to function

A

dependencies

35
Q

which command is used to register a missing .dill file?

A

regsvr 32

36
Q

a user plugs a scanner into a u s b plug but windows fails to read the scanners where can a technician look to trouble shoot the problem

A

device manager

37
Q

on an apple device which indicates a system crash

A

S.P.O.D

38
Q

what is the usual cause for a missing grub or missing LILO error when booting a linux system

A

windows was installed after linux was installed

39
Q

a user calls the help desk and explains that an error message appears saying the operating system cannot be found no external drive are plugged into the system which item should the technician check first

A

the master boot record to see if it needs fixing

40
Q

which Tab in MSCONFIG appears in windows7 but not in windows 8

A

start up

41
Q

a user calls the help desk and explains that an invalid system disk error appears when a usb extenal drive is plugged in as the machine is booting up where can the technician set the boot order for a system drive so the error disappears

A

BIOS

42
Q

user can change registry settings in which areas

A

registry editor

43
Q

which action will prevent spam from coming into an email account

A

Blocking senders

44
Q

which gesture is often used to close running applications on a mobile device

A

swipe

45
Q

which are possible configurations and settings a user can set and manage on a mobile device

A

notification battery save mode calling over wifi

46
Q

in the event a pc will not boot up at all the technician should first check for any —————- issues

A

hardware

47
Q

windows uses a ——— and apple uses a ————- as computer crash screens

A

BSOD SPOD

48
Q

a computer consistently booting into safe mode is a sign a ————– or a software change has been made

A

hardware

49
Q

GNU GRUB and LILO LINUX header are the ————-

A

linux boot loaders

50
Q

is the windows tool used to show the current computers system output

A

Task Manager

51
Q

———- ——— commands are implemented in the command prompt

A

system recovery

52
Q

the ———— command is used to check the connection between a computer and a web sight

A

ping

53
Q

a boot log is enabled in the advanced boot options menu inside of —————

A

msconfig

54
Q

pop ups are designed to deliver malware into the system

A

true

55
Q

ransom ware is also known as a rouge anti virus

A

true

56
Q

two signs of a hijacked email account are evidence of email sent to everyone in the address book and receiving bounce messages

A

true

57
Q

the task manager will show CPU disk and network activity on a computer

A

true

58
Q

the hidden file and folder features is found in the folder option menu

A

true

59
Q

anti virus and anti malware software definitions should be updated on a regular basis

A

true

60
Q

the preinstallation environment can be used to fix system file issues

A

true

61
Q

a system restore is used to set a system back to before issues began to arise

A

true

62
Q

the filter current log is found inside of the event viewer

A

true

63
Q

storage availability and background processes affect mobile device speeds

A

true

64
Q

a factory reset may fix a mobile device system lockout

A

true

65
Q

mobile devices can have wireless and blue tooth connectivity issues

A

true

66
Q

a hard reset or reset to factory default changes a mobile device back to its factory settings

A

true

67
Q

a battery save mode can be used to help extend a mobile devices battery life

A

true

68
Q

in order to prevent unwanted bluetooth wifi pairing do not set the device to discover unintended devices automatically

A

true

69
Q

a wifi analyzer app is used to check a wireless network integrity

A

true

70
Q

a cell tower analyzer is used to locate cell towers in an area

A

true

71
Q

a mobile device is often dropped when the user is in a bad geographical location

A

true

Aplus (220-902)domain 4 software troubleshooting (1 decks)

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