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Aplus (220-902)domain 4 software troubleshooting > seth riley > Flashcards

Flashcards in seth riley Deck (71)
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1

on a windows 8 or 8.1 machine which key or key combinations should a technician press to bring up the advanced boot option

shift t F 8

2

which item in the control panel is used to start the process of changing which programs opens a particular file type

default programs

3

which is the specific problem with the pcie network adapters

it was disabled

4

which control panel app can a technician run in windows 8 to test compatibility for a program built to run in windows

program compatibility trouble shooting

5

a system is rebooted after not being shutdown properly which will most likely happen

an error message will appear indicating the system was not shut down properly

6

if a computer continually boots into safe mode which window utility may have the computer been set to always boot into safe mode

Msconfig

7

which item occurs when a dark grey screen appears on a mac indicating a user must Reboot the system

kernal panic

8

which two areas of the task manager will show a user why a system is running slow

CPU Memory

9

a technician needs to check the validity of system files using SFC which option in the recovery console should the technician select in order to do this

command prompt

10

which type of media is needed to create a system repair disk in windows 7

dvd

11

which three actions can occur after a log in event viewer reaches its full capacity

older events on the log are overwritten events are not written in the log anymore the log is archived and a new one starts in its place

12

which are security tools used to repair computer devices

anti virus software anti malware software

13

which service is used an ios devices to back up data to a desk top

i backup

14

in the windows disk defragmentor which button is used to see if a disk has a high fragmentation percentage

defragment disk

15

which items are found in the windows logs area of event viewer

system security applications

16

in windows 8 which media type is used to create a recovery drive

usb flash drive

17

users can perform which three actions on an application or program in the control panel

repair it uninstall it change its settings

18

which are possible symptoms of malware in a computer device

pop ups security alert pc/oslock up browser redirection

19

if their is an issue with a web sight ---------------then the user should play it safe and not visit the site

security certificate

20

often malware will effect which setting in relation to internet connectivity

proxy server

21

a user is trying to show a presentation but their is no display all are the connection are where they should be between the users laptop and the external projector which action should the user take next

check the display configuration settings

22

a user has sound coming from the video game they are playing on a laptop but the music they have running from a seperate application is not coming through the user should perform what action

check the speakers connection

23

a technician needs to reset a mobile device to its factory settings which kind of reset should the technician perform

Hard

24

applications can be forced stopped from which area of a mobile device

settings

25

a user is experiencing issues with an application on an IOS device which is the easiest way the user could install the app

tap and hold it then tap the x

26

e-mail providers will often warn users if their is unauthorized activity on a (an)----------------

account

27

which mobile security tool is used to test WiFi signals

WiFi analyzer

28

which are mobile devices back up services

one drive google sync

29

events are often filtered by ----------------- -----

event id

30

a technician is trying to get malware removed from a windows 7 machine the computer has just been removed from the network which action should the technician do next

disable system restore

31

which can be the cause of an intermittent wireless connection

micro wave

32

mobile devices often have issues with which type of connectors

wireless blue tooth

33

a windows 7 machine has consistently failed to boot up properly a technician has checked for hardware problems and found none which key or key combination should the technician press upon seeing the splash screen the next time the system boots up in order in order to see the advance boot option screen

F 8

34

on which tab of service properties dialog box will a user find components which effects the services ability to function

dependencies

35

which command is used to register a missing .dill file?

regsvr 32

36

a user plugs a scanner into a u s b plug but windows fails to read the scanners where can a technician look to trouble shoot the problem

device manager

37

on an apple device which indicates a system crash

S.P.O.D

38

what is the usual cause for a missing grub or missing LILO error when booting a linux system

windows was installed after linux was installed

39

a user calls the help desk and explains that an error message appears saying the operating system cannot be found no external drive are plugged into the system which item should the technician check first

the master boot record to see if it needs fixing

40

which Tab in MSCONFIG appears in windows7 but not in windows 8

start up

41

a user calls the help desk and explains that an invalid system disk error appears when a usb extenal drive is plugged in as the machine is booting up where can the technician set the boot order for a system drive so the error disappears

BIOS

42

user can change registry settings in which areas

registry editor

43

which action will prevent spam from coming into an email account

Blocking senders

44

which gesture is often used to close running applications on a mobile device

swipe

45

which are possible configurations and settings a user can set and manage on a mobile device

notification battery save mode calling over wifi

46

in the event a pc will not boot up at all the technician should first check for any ---------------- issues

hardware

47

windows uses a --------- and apple uses a ------------- as computer crash screens

BSOD SPOD

48

a computer consistently booting into safe mode is a sign a -------------- or a software change has been made

hardware

49

GNU GRUB and LILO LINUX header are the -------------

linux boot loaders

50

is the windows tool used to show the current computers system output

Task Manager

51

---------- --------- commands are implemented in the command prompt

system recovery

52

the ------------ command is used to check the connection between a computer and a web sight

ping

53

a boot log is enabled in the advanced boot options menu inside of ---------------

msconfig

54

pop ups are designed to deliver malware into the system

true

55

ransom ware is also known as a rouge anti virus

true

56

two signs of a hijacked email account are evidence of email sent to everyone in the address book and receiving bounce messages

true

57

the task manager will show CPU disk and network activity on a computer

true

58

the hidden file and folder features is found in the folder option menu

true

59

anti virus and anti malware software definitions should be updated on a regular basis

true

60

the preinstallation environment can be used to fix system file issues

true

61

a system restore is used to set a system back to before issues began to arise

true

62

the filter current log is found inside of the event viewer

true

63

storage availability and background processes affect mobile device speeds

true

64

a factory reset may fix a mobile device system lockout

true

65

mobile devices can have wireless and blue tooth connectivity issues

true

66

a hard reset or reset to factory default changes a mobile device back to its factory settings

true

67

a battery save mode can be used to help extend a mobile devices battery life

true

68

in order to prevent unwanted bluetooth wifi pairing do not set the device to discover unintended devices automatically

true

69

a wifi analyzer app is used to check a wireless network integrity

true

70

a cell tower analyzer is used to locate cell towers in an area

true

71

a mobile device is often dropped when the user is in a bad geographical location

true