Shot Ldn Flashcards
(8 cards)
Tell me about a time you delivered excellent customer service.
S: While working at Giggling Squid, a customer with several dietary restrictions came in during a very busy lunch rush.
T: I needed to ensure their order was accurate, allergy-safe, and delivered quickly despite the packed restaurant.
A: I double-checked ingredients with the kitchen, clarified options with the customer, and updated them regularly while they waited.
R: The customer thanked me personally, left a positive review mentioning me by name, and the manager highlighted it in our team briefing.
Describe a time you had to work closely with a team.
S: At The Angel dessert bar, weekend evenings were our busiest time, often with long queues.
T: To ensure smooth service, we needed seamless teamwork between front and back of house.
A: I coordinated closely with the kitchen, passed real-time updates to customers, and helped clear tables quickly for faster turnover.
R: We consistently met our service goals and were complimented by management for how well we worked under pressure.
How do you handle an unhappy customer?
S: A customer once received the wrong takeaway order at Giggling Squid and was visibly upset.
T: I had to resolve the issue quickly to maintain our reputation and their trust.
A: I apologized sincerely, offered a replacement, and included a free dessert as a goodwill gesture. I kept the customer informed while we fixed the order.
R: The customer appreciated the fast response and said they’d definitely return, turning a negative into a positive.
Give an example of when you took pride in your appearance at work.
S: At Foot Locker, appearance was especially important given the fashion-forward setting.
T: I needed to represent the brand while serving customers.
A: I always wore a clean uniform, kept my hair tidy, and presented myself with confidence and friendliness.
R: Customers often complimented my professionalism, and I was trusted to open the store and represent the brand during peak times.
Tell me about a time you proactively kept the workspace clean.
S: At The Angel, during a staff shortage, the front area was getting messy during peak service.
T: I knew that if we didn’t act quickly, it would impact the customer experience.
A: I took initiative to clear tables, wipe surfaces, and empty bins during quiet moments between orders.
R: The manager praised my initiative, and the shift ran more smoothly despite being understaffed.
When have you had to be flexible with your schedule or shift?
S: During the holiday season at Foot Locker, shifts often changed last minute.
T: I was asked to cover a shift with only a few hours’ notice.
A: I adjusted my personal plans and arrived on time, fully prepared.
R: My manager appreciated my reliability and said I could always be counted on in a pinch.
Tell me about yourself
S: I’m a friendly and reliable waitress with experience in fast-paced restaurants like Giggling Squid and The Angel. T: I’m great with customers, quick on my feet, and always keep things clean and professional.
R I enjoy working in a team, and I’m really interested in coffee and hospitality, so I’m excited about the opportunity at SHOT London.
What do you know about SHOT London and the types of coffee we serve?
I admire SHOT London’s focus on quality, sustainability, and ethically sourced coffee. Your expertly crafted drinks and dedication to perfecting brew methods create a standout experience. I’d love to be part of a team that shares such a strong passion for great coffee.
