Waitress Flashcards
(11 cards)
Can you tell me a bit about yourself?
I’m friendly, hardworking, and I enjoy helping people. I’ve always liked being in social environments and staying active, which is why I’m interested in hospitality. I’m also a quick learner and good at multitasking, so I think a role like this would suit me well.
Do you have any previous experience in hospitality or customer service?
Yes, I worked at a cafés where I helped customers, took orders, and made sure they were satisfied with their experience. It taught me how to stay calm under pressure and communicate clearly.
Why do you want to work here?
I really like the atmosphere here it seems friendly and well-run. I’m looking for a job where I can stay active, work with people, and learn new skills. I think this place would be a great fit for me to grow and contribute.
How would you handle a rude or unhappy customer?
I’d stay calm, listen to their concerns without interrupting, and try to understand the issue. I’d apologize sincerely and do what I can to fix the problem. If I wasn’t sure how to help, I’d politely get the manager involved.
How do you work under pressure during busy times?
I stay focused and try to stay organized, even when it’s busy. I prioritize tasks, communicate with the team, and make sure customers are still getting friendly service. I know that staying calm helps keep everything running smoothly.
What would you do if a customer’s food order was wrong?
I’d apologize and let the customer know I’ll fix it right away. I’d double-check the order, speak to the kitchen if needed, and make sure the right dish is brought out as quickly as possible. I’d follow up to make sure they’re happy with the solution.
Are you comfortable being on your feet for long hours and multitasking?
Yes, I’m used to staying active and I like fast-paced environments. I don’t mind long shifts, especially when I’m busy and engaged with the work. I’m confident in my ability to handle multiple tables or tasks at once.
What days and hours are you available to work?
I’m flexible and happy to work evenings and weekends. I can also be available on short notice if needed. I understand that restaurants get busy at certain times, and I’m prepared for that.
What does great customer service mean to you?
To me, great customer service means making people feel welcome, comfortable, and looked after. It’s about being friendly, polite, and attentive to what they need—even before they ask for it.
How do you work as part of a team?
I enjoy working with others and believe communication is key. I like helping out where I can and making sure the team runs smoothly. If someone’s falling behind, I’m happy to step in and support them.
How do you manage working late-night, high-energy shifts?
SITUATION: I regularly worked late weekend shifts at a cocktail bar that didn’t close until 2am.
TASK: I needed to maintain a high level of service even late at night, when guests could get more demanding and energy levels drop.
ACTION: I made sure to stay hydrated and eat properly before shifts. I also kept the energy up by staying upbeat with both guests and colleagues—smiling, chatting, and playing off the vibe of the music and atmosphere.
RESULT: I became known for being reliable and enthusiastic even at 1am, which helped set the tone for the rest of the team.
