siete

Question 1

In her job as a research analyst for a stock brokerage, Caroline spends a lot of time at her computer. Today her boss told her, “Find out everything you can about the textile industry in the Philippines,” and she immediately sat down and typed a few words into a search engine. Soon she had a dossier on the subject, gleaned from her research on the Internet. The information Caroline acquired in this way is an example of ________ knowledge.

Answer 1

Explicit

Question 2

The degree of centralization is higher in a network structure where more communication flows through fewer members.

Answer 2

True.

Question 3

Transformational leaders heighten followers’ awareness of the importance of certain outcomes while increasing their confidence that those outcomes can be achieved.

Answer 3

True.

Question 4

Expectancy represents the belief that low performance is the outcome of high efforts.

Answer 4

False.

Question 5

Service jobs in which employees often make direct contact with customers are high in emotional labor.

Answer 5

True.

Question 6

Many employees can engage in job enrichment, where they shape, mold, and redefine their jobs in a proactive way.

Answer 6

False.

Question 7

Which of the following statements about the various forms of power is not true?

Answer 7

Organizational forms of power are more strongly related to organizational
commitment than are the personal forms of power.