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Flashcards in Six Sigma Terms Deck (28)
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1
Define the following Six Sigma term:

Acceptable Quality Level

The quality expectation of the customer, internal or external. Will frequently be expresesd in terms of percentage defects.

2
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Activity Report

A simple tool which enables teams and team leaders to manage project management tasks, responsibilities and timescales.

3
Define the following Six Sigma term:

Affinity Diagram

A diagrammatic method of capturing, analysing and organising ideas, elements, activities, etc, that together represent or influence an overall category, such as a process or issue. Brainstorming is central to the affinity diagram.

4
Define the following Six Sigma term:

Analysis

Analysis of data is critical to the Six Sigma model. Involves various analytical methods to identify and quantify the causes of quality variation and failure in specific processes.

5
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ANOVA

Analysis of Variance - a specialized variation calculation method concerned with comparing means and testing hypotheses.

6
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ANCOVA

Analysis of Covariance.

7
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MANOVA

Multiple Analysis of Variance.

8
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MANCOVA

Multiple Analysis of Covariance.

9
Define the following Six Sigma term:

Balanced Scorecard

A sophisticated strategic analysis and improvement methodology developed by Kaplan and Norton. The Scorecard identifies, correlates, balances, measures, and drives improvement across a wide variety of factors that are deemed responsible for overall organizational effectiveness, and for meeting customer expectations.

10
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Black Belt

A term to decribe a team leader and one who has achieved accredited Black Belt qualification via an appropriate training course.

11
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Black Noise / White Noise

Technical terms relating to respectively non-random and random causes of variation.

12
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Business Process Management

Identifying the key processes within the organization that determine effectively meeting customer expectations; then measuring the effectiveness and efficiency of the processes and then initiating improvements in the weakest processes.

13
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Cause-effect Diagram

A tool for mapping and analysing causal factors towards an end ouput.

14
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CTQ

Critical to Quality - An element within a process that has a major influence on the process quality, and typically the quality of a critical process.

15
Define the following Six Sigma term:

Defect

any failure in meeting customer expectation, any failure within the delivery process.

16
Define the following Six Sigma term:

DFSS

Design for Six Sigma - the method of using tools, training, measurments, and verification so that products and processes are designed at the outset to meet Six Sigma requirements.

17
Define the following Six Sigma term:

DMAICT

A method comprising of linked steps Define, Measure, Analyze, Improve, Control, Transfer.

18
Define the following Six Sigma term:

Frequency Distribution Analysis

The sampling and collection of data over many operations and extended time perios, and the use of this data to indicate the frequency that a variation occurs rather than the size of isolated failures.

19
Define the following Six Sigma term:

Green Belt

A team member who has received Green Belt training.

20
Define the following Six Sigma term:

JIT

Just in Time - operational or production methods based on minimising stock levels, the aim of which is to reduce capital employed in stock, which also has knock-on benefits to reducing storage space, decreasing dependence on logistics, easier supply chain management, and better overall quality.

21
Define the following Six Sigma term:

Master Black Belt

A highly qualified Six Sigma practitioner, typically concerned with overseeing Six Sigma activites from an organizational perspective.

22
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MRP

Materials Requirements Planning - production quality management methodology focusing on planning stock levels and availability according to production schedules.

23
Define the following Six Sigma term:

Process Mapping

Diagrammtical representation of how processes work, as could be used and developed in team meetings on a flip-chart, or other media, to enable teams to understand processes, participants, and where and how improvements might be made.

24
Define the following Six Sigma term:

Production Planning

The over-arching methodology used in managing the supply process from receipt (or forecast) of customer requirements through to delivery notes and invoicing.

25
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Soft Skills

Skills required for managing people, relationships, acceptance and effective communications.

26
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Stakeholder

All the people who are affected by the solutions indentified within a Six Sigma project, and all the people with some involvement in implementing the solutions.

27
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Tollgates

Breaks for review between Six Sigma processes within any of the DMAICT stages.

28
Define the following Six Sigma term:

Tree Diagram

Pictoral representation of how a broad aim is broken down into detailed actions, and which belong to named individuals or departments. Promotes creative thinking towards detailed causes and effects and accountabilities.