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Organizational psychology > Slide 2 > Flashcards

Slide 2 Flashcards

1
Q

What are attitudes?

A

A set of evaluative statements, judgements or beliefs concerning objects, people or events

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2
Q

What are the 3 main components of attitudes?

A
  1. Cognitive component: the opinion or belief segment of an attitude
  2. Affective: The emotional or feeling segment of an attitude
  3. Behavioral: An intention to behave in a certain way toward someone or something
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3
Q

Why are attitudes important for managers to watch?

A
  1. They signal the internal states/ideology of employees about the attitude toward objects
  2. They give warning signals of potential problems
  3. They influence behaviour: bias, stereotypes, bullying
  4. Can provide clues of the interventions needed in an organization
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4
Q

What are some major common attitudes in the work place?

A
  1. Job satisfaction
  2. Organizational Commitment
  3. Job Involvement
  4. Psychological Empowerment
  5. Perceived Organizational Support
  6. Employee Engagement
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5
Q

What is job satisfaction?

A

A pleasurable or positive emotional state resulting from the appraisal of one’s job or job experiences. Locke (1976)

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6
Q

What are the components of job satisfaction?

A
  1. emotional component: feelings regarding the job
  2. Behavioral component: people’s actions in relation to their work
  3. Cognitive component: beliefs regarding one’s job
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7
Q

What are the theories of job satisfaction?

A
  1. Genetic predisposition theory
  2. Personality perspective
  3. Culture
  4. Intelligence
  5. Discrepancy Theory
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8
Q

What does the Genetic predisposition theory say?

A

It states that satisfaction can be inherited proven through twin studies

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9
Q

What is the personality perspective theory of job satisfaction?

A

This theory suggests that there are some personality and psychological variables that influence employee satisfaction: emotional stability, self-esteem, self-efficacy, internal locus of control

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10
Q

What does the culture theory say about job satisfaction?

A

Employees from different cultures have varying degrees of satisfaction and this is influenced by cultural expectations, norms, roles and values

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11
Q

What does the intelligence theory say about job satisfaction?

A

People with high levels of intelligence tend to have lower levels of satisfaction

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12
Q

What does the discrepancy theory say about job satisfaction?

A

When the needs, values, expectations and realities on the job are inconsistent, it is likely to result in dissatisfaction, decreased commitment and demotivation

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13
Q

What factors affect employee satisfaction?

A
  1. employee commitment
  2. individual predisposition
  3. Satisfaction with life
  4. organizational fit
  5. Perceptions of fairness
  6. Rewards and incentives
  7. Coworkers
  8. Job expectations
  9. Stressors
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14
Q

What are the effects of Job satisfaction?

A
  1. Job performance: if you’re satisfied, you would do the job well
  2. Turnover: If you’re not happy, you would leave
  3. absence
  4. health and well-being
  5. life satisfaction
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15
Q

What are some measures of job satisfaction?

A
  1. Job Descriptive Index
  2. Job Diagnostic Survey
  3. Minnesota Satisfaction Questionnaire
  4. Faces Scale
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16
Q

At what levels can you measure job satisfaction?

A
  1. Global job satisfaction
  2. Job facet satisfaction
17
Q

What is under the general job satisfaction?

A
  1. work satisfaction
  2. pay satisfaction
  3. promotion satisfaction
  4. supervision satisfaction
  5. Coworker satisfaction
18
Q

What is organizational commitment?

A

The degree to which an employee feels a sense of allegiance to his or her employer

19
Q

What does Allen and Meyer’s 3-component model entail?

A
  1. affective commitment
  2. continuance commitment
  3. normative commitment
20
Q

What is the affective commitment?

A

This is when employees remain i an organization because they feel they want to

21
Q

What is the affective commitment?

A

This is when employees remain i an organization because they feel they want to

22
Q

What is continuance commitment?

A

This is a commitment where people remain in an organization because they feel they need to. they feel like leaving would cost them a lot

23
Q

What is normative commitment?

A

This is a commitment where employees remain in an organization because they feel they ought to. They feel the current organizational space is where their competencies fall so they have to work there.

24
Q

What are some antecedents to commitment?

A
  1. organizational mechanisms: socialisation, programs for family, newsletters, reward systems.
  2. individual/ personal factors: age, job level, stress
  3. social factors: co-worker relationships, participation and social interactions, role variables, supervisory relationships
25
Q

What are the outcomes or consequences of commitment?

A
  1. Performance :
    a. Task (sometimes, not all times)
    b. Contextual
  2. Withdrawal Behaviours:
    a. Absenteeism
    b. Lateness
    c. Turnover
  3. Counterproductive work Behaviours:
    a. Theft
    b. Sabotage
    c. Aggression

Organizational psychology (6 decks)

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