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Flashcards in Social Psychology and Flight Deck Management Deck (15):
1

A process by which two or more individuals work collectively to pursue the achievement of a common goal is an example of

A. teamwork.
B. conformity.
C. scenario-based training.
D. leadership.

A. teamwork

2

All of the following are components of an effective CRM program EXCEPT

A. workload management.
B. problem solving.
C. situational awareness.
D. pilot-in-command leadership.
E. All of the above are part of CRM.

E. All of the above are part of CRM

3

Which of the following statements is TRUE of person- and goal-directed individuals?

A. They tend to make good leaders.
B. Their subordinates usually avoid them.
C. They are easily swayed by the opinions of others.
D. They pass responsibilities onto others whenever possible.

A. They tend to make good leaders

4

In a cockpit environment with 2 or more crew members, how would risk shift become a problem?

A. When they are part of a group, individuals exhibit tendencies to make less-risky decisions than they would be willing to make alone. This phenomenon occurs because the group members perceive the shared risk to mean their individual risk is much higher.
B. When they are part of a group, individuals exhibit tendencies to make riskier, more extreme decisions than they would be willing to make alone. This phenomenon occurs because the group members perceive the shared risk to mean their individual risk is much higher.
C. When they are part of a group, individuals exhibit tendencies to make less-risky decisions than they would be willing to make alone. This phenomenon occurs because the group members perceive the shared risk to mean their individual risk is much lower.
D. When they are part of a group, individuals exhibit tendencies to make riskier, more extreme decisions than they would be willing to make alone. This phenomenon occurs because the group members perceive the shared risk to mean their individual risk is much lower.

D. When they are part of a group, individuals exhibit tendencies to make riskier, more extreme decisions than they would be willing to make alone. This phenomenon occurs because the group members perceive the shared risk to mean their individual risk is much lower

5

What is the process by which two or more individuals work collectively to pursue the achievement of a common goal?

A. leadership.
B. scenario-based training.
C. teamwork.
D. conformity.

C. teamwork

6

Which of the following is most likely to result in poor communication?

A. paying full attention.
B. ignoring distractions.
C. listening carefully before speaking.
D. planning your next statement instead of listening.

D. planning your next statement instead of listening

7

How could risk shift become a problem in a cockpit environment with 2 or more crew members?

A. When they are part of a group, individuals exhibit tendencies to make less-risky decisions than they would be willing to make alone. This phenomenon occurs because the group members perceive the shared risk to mean their individual risk is much higher.
B. When they are part of a group, individuals exhibit tendencies to make riskier, more extreme decisions than they would be willing to make alone. This phenomenon occurs because the group members perceive the shared risk to mean their individual risk is much higher.
C. When they are part of a group, individuals exhibit tendencies to make riskier, more extreme decisions than they would be willing to make alone. This phenomenon occurs because the group members perceive the shared risk to mean their individual risk is much lower.
D. When they are part of a group, individuals exhibit tendencies to make less-risky decisions than they would be willing to make alone. This phenomenon occurs because the group members perceive the shared risk to mean their individual risk is much lower.

C. When they are part of a group, individuals exhibit tendencies to make riskier, more extreme decisions than they would be willing to make alone. This phenomenon occurs because the group members perceive the shared risk to mean their individual risk is much lower

8

Which is an example of an advantage of a steep, seniority-based cockpit gradient?

A. when a situation is new, vague, or complex.
B. during routine flying, when time is not critical.
C. during an emergency, when time is of the essence.
D. on the ground, when the aircraft is running late.

C. during an emergency, when time is of the essence

9

When a captain establishes an environment in the cockpit that is either too autocratic or too democratic, this is called

A. steep cockpit assertiveness.
B. steep authority gradient.
C. steep cockpit gradient.
D. steep authority assertiveness.

B. steep authority gradient

10

Which of the following is NOT a component of an effective CRM program?

A. situational awareness.
B. problem solving.
C. workload management.
D. pilot-in-command leadership.
E. All of the above are part of CRM.

E. All of the above are part of CRM

11

What is the BEST tactic to take in resolving a disagreement?

A. Keep your emotions in check.
B. Let everyone vote on the solution.
C. Side with the captain.
D. Concern yourself with the information presented and not the people involved.

A. Keep your emotions in check

12

A word that is pronounced the same but has a different meaning can cause communication issues on the flight deck. This is an example of a

A. ambiguity.
B. homograph.
C. homophone.
D. homogeneity.

C. homophone

13

Why should you avoid nonstandard phraseology while on the job?

A. Nonstandard terms will be difficult to understand, particularly for non-native speakers.
B. to avoid confusion and misinterpretation.
C. to reduce time ‘on air’ and workload.
D. all of the above.

D. all of the above

14

Which of the following statements is MOST CORRECT?

A. It is difficult to change one’s attitude.
B. The personality is a set of enduring psychological characteristics.
C. It is easy to change one’s personality.
D. A pilot’s personality is irrelevant.

B. The personality is a set of enduring psychological characteristics

15

What is the philosophy of sterile cockpits?

A. Essential communication only during critical phases of flight.
B. Cockpit is cleaned and setup correctly ready for a pilots duty time.
C. Essential communication only during all phases of flight.
D. Cockpit fumigation before each flight due to government regulations.

A. Essential communication only during critical phases of flight