SOG's Flashcards
Formally defined as one who buys good or services and informally as any person with whom one has dealings
Customer
Defined as the ability of an organization to consistently give their customers what they want
Customer service
Occurs any time we go beyond our standard quick, effective, and positive service
Added value
This means the organization delegates official authority and trusts its members to provide customer service
Empowerment
Guidelines to create a positive public impression include
Follow SOG’s
Be professional
Undivided attention
Educate customer what we do
What type of organization is BSO
Quasi military structured around chain of command
Communication at the scene of an emergency will be conducted as per
Incident command system
Worn or damaged articles must be
Turned in to get replacement along with FR 01 Form
Class A uniform includes
White long sleeve shirt
Navy blue pant
Black tie and pin
Black leather belt
Black leather shoes
What shall not be worn with Class A uniform
BDU type pants
Class B uniform includes
Short sleeve uniform shirt
Black belt
Navy blue BDU pant
Department issued footwear
What is the standard daily uniform for shift operations
Class C uniform
When assigned to light duty or pub ed events the uniform shall be
Polo Shirt
Black tactical belt
Navy blue BDU pant
Department issued footwear
Who has the discretion to require either the polo or t-shirt as part of the Class C uniform
Unit’s company officer
All uniforms must be
Uniform in appearance and is unit specific
Class D uniforms consist of? When can they be used
Approved T-shirt
Navy blue shorts
After 16:00 hours
The only recognized vendor of Fire Chief authorized official/optional attire items shall be
Local 4321
This is defined as any area that requires SCBA, or which a firefighter can become lost, trapped, or injured in the environment
Hazard zone
A minimum crew size will be considered
2 members and a radio required
If a radio fails while in the hazard zone, the crew will
exit unless there is another working radio with the crew
This is used to track assignments and location or crews working in the hazard zone
PASSPORT system
This is a confirmation that members assigned to a crew are accounted for
PAR
When can a PAR be employed by the Incident Commander
-Missing/trapped FF
-Change from Offensive to Defensive
-Sudden hazardous events
-30 minutes of elapsed time
-Report of fire under control
-Crews reporting “all clear”
These must be followed for the accountability system to function
-PASSPORTS never enter hazard zone
-PASSPORTS kept at command vehicle
-PASSPORTS only reflect crews presently in hazard zone