SOP Exam

Question 1

What zones to CC2, CC3 & CC4 Stand in?

Answer 1

CC2 - Zone 1 (1-10)
CC3 - Zone 2 (11-20)
CC4 - Zone 3 (21- Last Row)

Question 2

Where should crew stand for boarding?

Answer 2

CC1 - L1
CC2 - Boarding Gate
CC3 - Overwing Exits
CC4 - L2

Question 3

What would you say as CC3 after the “Cabin Crew Arm Doors” PA after boarding?

Answer 3

(name), Left 2, Door/s armed, Exits briefed/ Not yet briefed.

Question 4

What helps the CM prepare for the Day?

Answer 4

Precision Timing Schedule

Question 5

What is the first thing you do when you board & before pre-flight checks?

Answer 5

Check Crew Harness

Question 6

What are the 3 things we check on a boarding pass?

Answer 6

Correct flight number
Correct date
Correct destination

Question 7

What is the minimum Crew on board?

Answer 7

3

Question 8

What would you ensure during equipment checks?

Answer 8

In correct location
Of the Correct quantity
& Serviceable

Question 9

What is the Chain of Command?

Answer 9

1. Pilot in Command
2. 2nd captain – if carried as part of operating crew;
   3.The designated Pilot on Watch – if carried as part of the operating crew;
3. FO
4. SO
5. CM/CSM
6. Cabin Crew

Question 10

What is the compliance before sign on?

Answer 10

• Checked emails; 

• Read all current CCONs (Cabin Crew Operations Notices); 

• Read company notice boards and internal memos; 

• Familiarised themselves with Company Publications and Communications; 

• Ensure all OM11 and OM12 updates have been read.

Question 11

What does BAD COLD stand for?

Answer 11

Brace
ABP’s

Drills
Commands
Operation of Exits
Location of Equipment
Disability and Special Needs Passengers

Question 12

What is the Anticipated Turbulence PA?

Answer 12

“All passengers and crew be seated and fasten seatbelts”

Question 13

What is the Unanticipated Server Turbulence PA?

Answer 13

“All passengers and crew be seated and fasten seatbelts IMMEDIATELY”

Question 14

Once the aircraft is landed and door is disarmed, what are the 3 things to do before the thumbs up to ground staff?

Answer 14

Checking:
- Checking that the Door is disarmed
- Check outside conditions
- The cabin pressure warning light is not flashing red

Question 15

What is the Cabin Crew Briefing Structure?

Answer 15

Welcome
Allocate
Key Points
Emergency/ Safety Focus
Upselling
Prepare for flight

Question 16

How long are the intervals for the controlled rest period?

Answer 16

They should not exceed 45 mins

Question 17

How many times will ground staff knock at the door?

Answer 17

Twice

Question 18

Door Disarming Callback?

Answer 18

(Name), (Door Number), Door/s (Armed/Disarmed)

Question 19

What PA is made before landing?

Answer 19

“Cabin Crew, Prepare the Cabin for Landing”

Question 20

CM/CSM will initiate an ALL stations call (approx 1min after Safety Demo) What is the callback?

Answer 20

(Name), (Door Number), Cabin (Secure/ Not Secure) for takeoff

Question 21

What are the requirements when refuelling?

Answer 21

*The ‘Fasten Seat Belt’ sign is switched off; and/or
* PA is made to passengers informing them that refuelling is taking place; 

* Fasten Seat Belt signs are off; 

* A320/A321 – No Smoking signs are on; 

* Seat belts are unfastened; 

* Emergency lighting is armed; 

* Ensure that aisles and exits are unobstructed; 

* Supervise passengers during refuelling; 

* Be prepared for any necessary evacuation of the aircraft; 


Question 22

What are the requirements for emergency exit row seating?

Answer 22

• Be willing to assist in an emergency; 

• Be able to understand or speak English, understand and comply with instructions given in the 
briefing and by crew in an emergency; 

• Be uninjured and in good physical condition, and be able to reach, open and move quickly through an exit in an emergency; 

• Not be under 15 years of age; 

• Not have an infant on lap; 

• Not require an extension seat belt; 

• Not be a deportees or a prisoner in custody (including their escort); 

• Not be travelling with someone who requires their assistance in an emergency;

Question 23

Who conducts the briefing at the overwing exits?

Answer 23

CC3

Question 24

How many times can we contact the Flight Deck during the Safety-Related Issues Only Phase?

Answer 24

Only once

Question 25

What callback would you say for Take-off?

Answer 25

(Name), (door number), Cabin (secure/not secure) for take off

Question 26

What callback would you say when the cabin is prepared for landing?

Answer 26

(Name), (Door Number), Cabin (Prepared/ Not prepared) for landing

Question 27

What is the Pre-Flight Check Call back procedure?

Answer 27

(Name), (Door Number), Pre-flight checks complete, door (armed/ disarmed)

Question 28

What position must a back up CM be allocated on the A320?

Answer 28

Either CC3 or CC4

Question 29

What is the structure of a Flight Crew Briefing?

Answer 29

STOP Threats

Status of Aircraft and crew;
Turbulence/ Weather
Operational considerations
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