SOP's 100 Flashcards
(147 cards)
1
Q
100.00 Communicating the mission, organizational values, and goals is the responsibility of the…
A
Fire Chief
2
Q
101.01 Mesa fire and Medical Department mission statement: CARE–>
A
C ompassion
A ccountability
R espect
E xcellence
3
Q
101.03 We will do the things that we say we will, try our best to do them well, every time, and care about our customers, their property, and each other is MFMD’s ___________ __________.
A
Performance Gaurentee
4
Q
101.04 Labor and Management will continue to work on the issue of ________?
A
TRUST … Trust in the “process” and foster trust among the participants.
5
Q
The Labor/Management relationship holds more _______ than the outcome of any single issue that may arise within the department.
A
Value
6
Q
101.04 The labor management team meets ___________, and on as needed basis to discuss dept. policies, programs, and strategic planning.
A
Quarterly
7
Q
101.04 Per Mesa City council resolution _____ and Mngmt policy 358…Meet and Confer is process for negotiations on wages, hours, benefits, and conditions to reach an MOU.
A
No. 9607
8
Q
101.04 Labor representation is ______ during the corrective/disciplinary process.
A
Respected
9
Q
101.05 International city/county management association (ICMA) and the International Association of Fire Chiefs (IAFC) established the ______ ___ ____ __________ _______ in 1988.
A
Commission on Fire Accreditation International (CFAI)
10
Q
101.05 CFAI’s goals is to improve _____ ______ and organizational performance through performance measurements.
A
Customer service
11
Q
101.05 CFAI accredited MFD on …..
A
August 23, 2001
12
Q
101.05 MFD accreditation was achieved in two major areas ….
A
Self assessment (255 measurements in 10 category) AND Standards of response coverage ( distribution, concentration, staffing).
13
Q
101.05 What chief is responsible for maintaining the accreditation process?
A
Support Services AC
14
Q
101.05 Standards of Response Coverage (SORC) consists of three elements…
A
Distribution - station/resource locations
Concentration - effective response force
Staffing Levels - # of personnel
15
Q
101.05 City of Mesa category risk hazards –> Maximum Risk
A
High probability
High consequence
Ex: non sprinkled 3 or more story, hospital, all high/mid rise sprinkled or not, warehouses, >50 nurse home, jail, etc
16
Q
101.05 City of Mesa categorized risk hazard –> High/Special risk
A
Low probability
High consequence
EX: LG garages, sprinkled malls, theaters, restaurants >50, stadiums, etc
17
Q
101.05 City of Mesa categorized risk harards-> Unknown category (Med)??
A
High probability
Low Consequence
Ex: Single family home, single/2 story hotels/apts, restaurant less than 50, city/state/federal facilities, etc
18
Q
101.05 City of Mesa categorized risk hazard -> Low risk
A
Low probability
Low consequence
EX: sm remote com structure, detached garage, private garage/car port, tanks/towers, etc.
19
Q
101.05 The risk analysis/assessment is completed ____ by fire companies.
A
Annually
20
Q
101.05 Maximum and High/Special risk occupancies are identified on MCT as a ___ icon.
A
Blue
21
Q
101.05 CSZs are defined as …
A
One square mile plats
Captain is responsible for managing annual programs in csz
22
Q
101.06 Crew sheets need to be completed and approved each workday, before ____, for personnel hours to be properly coded and maintained in the payroll system..
A
10 am
23
Q
101.06 The maximum amount of overtime that may be converted to compensatory time is _____ hours.
A
- 6 hours
66. 6 hours overtime = 100 hours compensatory time.
24
Q
101.06 Are sworn shift members working special assignments for 6 months or less eligible for comp. time?
A
NO
25
103.01 The _____ program is a way to recognize and reward employees.
Special Thanks & Recognition Program (STAR)
26
103.01 To recognize a member, send an email to _____ which should include name, employee #, and what employee is recognized for.
MFMD Personnel
27
103.01 GCs, cash awards are taxable...items valued less than ___ are not taxable.
$50
28
103.02 Anyone representing the Mesa Fire Department who is providing training using MFD procedures, policies or programs outside of the organization must have approval from the ____
Deputy Chief of Training
29
103.03 Class A uniform will be worn at the direction of ...
Fire Chief
30
103.03 Class A Jacket (details)
Black, double-breasted (female option of single-breasted) polyester/wool tropical worsted, 12 ounce. Rank striping and longevity Malteses included. (No jacket collar brass-shirt collar brass only) Available through MFMD approved vendor. Voucher item.
31
103.03 Name plate (details)-
Metal 5/8" X 2 1/2", gold for all Chiefs and Chaplain, silver for every other rank on right side of chest- provided by Resource Management
32
103.03 Badge (details)-
Worn on left chest (above pocket), by all sworn members of the Mesa Fire & Medical Department, Chaplain, and Fire Inspectors. Badge provided by Resource Management and must be appropriate to rank
33
103.03 Shirt collar emblems (captain and higher) shall be placed ___ inch above corner of collar.
1 inch
34
103.03 The class __ uniform will be worn for business situations where a shirt and tie would be appropriate.
Class B uniform
35
103.03 Regardless of the season, when presenting a a city council meeting, or when meeting elected officials/community groups, employes shall dress business attire or....
Class B uniform WITHOUT a tie
36
103.03 Class C work t shirt (details)-
• Work T-shirt - Navy blue; 100% cotton with first and last name or first name, last initial above pocket on left chest either short or long sleeve. Emblem and rank on right chest. Medic insignia on right sleeve, TRT, Hazmat Special Ops insignia on left sleeve for authorized assignments.
37
103.03 MFD work pants/shorts are • Work Pant - Navy blue, 100% cotton (Lion 2200), or navy blue, Nomex (Lion 2101), must be _____ compliant
NFPA Standard 1975 compliant
38
103.03 The work belt with our Work uniform only, 1-1/4" minimum to 1-3/4" maximum black nylon web with aircraft aluminum buckle/clip. This is a _________ harness.
5700 lb rated class 1 harness
39
103.03 The P.T. uniform is not authorized from ___ to ____ hours, except for physical fitness training.
0700 to 1700
Can wear after 1700 except for public contact.
40
103.03 Members with cuts, open wounds, or any other skin punctures or scabs on their legs are _______ to wear shorts in any response situation that may put them in contact with blood or other body fluids
Not Permitted
41
103.03 Annual (July-May) voucher amounts are as follows:
$550 full-time members
$275 full-time office staff members
$137.50 part-time office staff members
42
103.03 All members that require safety shoes are allotted vouchers on a semi-annual basis (6 months) from their last date of shoe purchase. Value of vouchers?
The value of a six-month voucher is $85.00
The value of a one-year voucher is $170.00 (One pair)
43
103.03 Uniforms to be used as rags should have the logo marked out by permanent marker and ....
Torn in half
44
103.03 Articles to be thrown in the trash shall have the logo marked out by permanent marker, and _____.
Torn into several pieces
45
103.03 Members and Volunteers leaving or retiring from the Fire Department shall return all clothing, with the MFMD logo to
Resource Management
46
103.03 Members who are temporarily promoted will continue using their _____ rank uniforms
Permanent
47
103.04 Per ____, ____, and ____ , facial hair that contacts the face piece seal and or the nose cup seal shall be prohibited for members that are required to use respiratory protection equipment.
NFPA
NIOSH and
OSHA standards
48
103.04 (Jewelry) Necklaces shall not be worn exposed. Earrings may be worn in a _______ on the lower lobe of the ear. No facial jewelry shall be permitted.
“post style”
49
103.05 • When off duty, respond to emergencies when contacted and requested to do so with the following exceptions:
```
Member not fit because of:
Injury
Sick
Alcohol
Prescription drugs
Child care
```
50
103.09 When a E/C/BC “shift” vacancy exceeds ___ days, and ___ consecutive shifts of a documented employee leave, a temporary promotion will be made
90 days and 30 consecutive shifts
51
103.09 . If a vacancy occurs that is expected to last 90 days or less the department may fill the opening with ______ personnel from the same shift
Leave pool
52
103.09 9. The duration of the temp assignment shall not extend beyond a period of ______ unless approved by the Department Manager
12 months
53
103.10 (Parental leave) The determination as to when a member should be assigned to transitional work or take authorized leave will be based on medical advice from the member's ______ while considering the individual's present assignment
physician
54
103.10 After informing employees supervisor regarding pregnacy, the employee will request a ____ ____ assignment through their supervisor.
Transitional Work
55
103. 10 After supervisor is notified about preganancy he/she will:
1. Inform the employee of the availability of Transitional Work.
2. Inform employee of City Personnel rules.
3. After employee decides on TWA, ____ and ____ Section will assign work position.
Personnel and Wellness
56
103.10 Its strongly recommended pregnant member notifies supervisor ASAP, but the request can be made ______ prior to the member not being able to perform the essential functions of the assigned position.
Anytime
57
103.10 After delivery of child, the employee must have approval in writing from her physician to return to active duty with a ___________, which is available in the Fire Wellness Office
Return to Duty Progress Report
58
103.10 Employees with at 12 months employment FT/PT may request leave of absence of up to ___ of paid and/or unpaid leave per a 12-month period for specific family and medical reasons.
12
59
103.10 City of Mesa shall grant leave to an eligible employee for one or more of the following reasons:
1. Birth of a child or care of child (biological, adopted or foster child, stepchild, or legal ward)
2. Care of spouse, child, or parent
3. Employee health condition
60
103.11 A member’s immediate supervisor must approve any non-departmental related usage of MFMD name and logo. After immediate supervisor approval, the _____ ____ must grant the final approval
Assistant Chief
61
103.11 The ______ committee must also approve adding patches, logo, decals, and/or stickers to any uniform equipment including helmets and turnout gear.
Uniform
62
103.11 You must get approval from the ______ committee to add decals and stickers to any Mesa Fire Department apparatus
Apparatus
63
103.11 Any individuals or organizations outside of the Fire Department requesting to use the MFD name, logo, patches, or decals must receive permission from the MFD ....
Public Information Officer
64
103.13 SOPs will be reviewed and updated whenever there is a new policy, a change in an old policy, or ___ years have lapsed since the last review date.
Three
65
103.13 Each ______ or a designee is responsible to update SOP’s within their work area
Assistant Chief (AC)
66
103.15 Pursuant to A.R.S. § 13-3620, any employee who observes or otherwise reasonably believes that a minor is or has been the victim of physical injury, abuse, child abuse, a reportable offense or neglect shall immediately report the information by telephone or in person :
1. Peace officer or CPS
| 2. Employees direct supervisor
67
103.15 Within ___ hours of making a suspected child abuse/neglect report, the employee shall submit a written report to the peace officer or child protective services, with a copy to the employee’s direct supervisor.
seventy-two (72)
68
103.15 The failure to report child abuse/neglect per A.R.S. 13-3620, is a crime that may result in the employee being charged with a _________ misdemeanor or a ________ felony.
Class 1 misdemeanor
OR
Class 6 felony
69
103.15 Pursuant to A.R.S. § 46-454, any employee who has responsibility for the care of a vulnerable adult and who has a reasonable basis to believe that abuse or neglect of the adult has occurred or that exploitation of the adult’s property has occurred shall immediately report the information in person or by telephone to ....
(1) a peace officer or adult protective services, and
| (2) the employee’s direct supervisor
70
103.15 Within ______ hours of making such report, the employee shall submit a written report to the peace officer or adult protective services, with a copy to the employee’s direct supervisor
forty-eight (48)
71
103.15 “_________ person” means any person who is impaired by reason of mental illness, mental deficiency, mental disorder, physical illness or disability, chronic use of drugs, chronic intoxication or other cause, except minority, to the extent that he/she lacks sufficient understanding or capacity to make or communicate responsible decisions
Incapacitated
72
103.15 _______ means a pattern of conduct without the person’s informed consent resulting in deprivation of food, water, medication, medical services, shelter, cooling, heating or other services necessary to maintain minimum physical or mental health
Neglect
73
103.15 ________ means an individual who is eighteen years of age or older and who is unable to protect himself from abuse, neglect or exploitation by others because of physical impairment.
“Vulnerable adult”
74
103.15 The failure to report adult abuse/neglect A.R.S. § 46-454, is a crime and may result in the employee being charged with a ______ misdemeanor
class 1
75
104.02 Transitional Work Program provides a means whereby an employee is unable to function within the guidelines of their job description due to one or more of the following criteria:
Physical injury, Psychological injury, illness, pregnancy, or other condition that affects safety.
76
104.02 The employee may be on TW work for a maximum of ___ days. If the employee requests an extension, the employees Assistant Chief/RC Manager/Department Manager may approve another __ days (___ days total).
90
90
180
77
104.02 When a TW request is for an elected surgical procedure, the completed request must be received a minimum of ______ prior to the desired transitional work start date.
2 weeks
78
104.02 Members are eligible to apply for the Transitional Work Program if they meet eligibility requirements, complete the _________ form if required, and have received a conditional work release from a physician.
Transitional Work Request
79
104.02 . Employees on transitional work shall be paid at their regular range/step for the duration of the assignment(s). No _____ is allowed while on Transitional Work
overtime
80
104.02 Employees shall not be on transitional work for a period longer than ____ hours (approximately six months) per injury or illness
1040
81
104.02 When moving from a 56 hour shift schedule to a 40 hour schedule, sick and vacation time should be
divided by 1.4.
| --> 100hrs/1.4 = 71.42 hours
82
104.02 When moving from a 40 hour schedule back to a 56 hour shift schedule, sick and vacation time should be
multiplied by 1.4
| ---> 100hrs x 1.4 = 140 hours
83
104.02 While on Transitional Work, members can only work a maximum of ___ hours per week unless requested by a supervisor to complete a project
40
84
104.02 TRUE OR FALSE Long-Term Modified Duty Program does not fall under the same City Management Policy as the Transitional Work Program.
TRUE
85
104.02 The Fire Department will consider a member for a long-term modified work assignment IF The member must have a minimum of __ years of credited service in the Arizona Public Safety Personnel Retirement System
15
86
104.02 The maximum time served on long-term modified work status shall be __ years
Five
87
104.03 The MFMD has developed a Wellness program following the ...
IAFF-IAFC Wellness Fitness Initiative, NFPA 1582 and NFPA 1583.
88
104.03 If a second opinion is required by the Department for a health condition at exam and a difference of opinion between the private and contract health care physician arises as to the “fit for full duty” status, a third opinion will be sought. The third opinion will be conducted by a mutually agreed upon health care physician. The Department will pay for ______ of the exam cost.
One half
**Member may opt to have 3rd opinion done by their physician, however the member will be responsible for entire cost of exam.
89
104.03 The third opinion med exam must be completed within ____ days from the last day of Dept. scheduled exams
30
**No OT paid but you receive 2 hr appointment time to go on duty.
90
104.03 It is the supervisor's responsibility to make a reasonable effort to provide ____ hours of quality physical fitness activity (including recovery time) each on-duty shift for 56-hour personnel
1-1/2 hrs (90 min)
**40 hr personnel SCBA 1 hr a shift
** 40 hr personnel NO SCBA use 1/2 hr shift
91
104.03 Supervisors should promote the use of ______ for outdoor activities and encourage pre-activity and post-activity hydration
sunscreen
92
104.03 Dumbbells shall not exceed __ lbs, and Kettlebells are not to exceed __ lbs
65 lbs dumbbells
| 53lbs Kettlebells
93
104.05 The fire department ___ ___ will review near misses and close calls
safety officer
94
104.06 A description of a near miss or close call would include the following:
1. Member injury
2. Swift collision
avoidance
3. Training event
with injuries
4. vehicle drive thru
emergency scene
5. violent calls
6. inter agency event
with injury
7. Environment
condition leading
to injury
**contact safety captain or BSO
95
104.10 Procedure if a city of mesa vehicle is involved in accident:
1. Assess need for 911
2. Notify BC/BSO (notified by alarm room)
**Serious injury notify Duty Chief by Alarm room
96
104.10 Collision files for city vehicle accidents are kept on record for a period of ...
3 years after the event date.
97
104.13 The MFMD ______ captain is to provide oversight and managment of FD injuries and coordinate TWP.
Wellness
98
104.13 The MFMD ________ Officer in cooperation with the MFMD Wellness Captain to manage infectious exposures
Infectious Control
99
104.13 The role of infection control falls under the position of ______ _____, a Sworn EMS Specialist position.
Immunization Coordinator
100
104.13 All on-the-job injuries and exposures shall be immediately reported to the injured member’s ....
supervisor
101
104.13 Activation of the exposure process starts with notification to the _____ ______Captain (ARC) by the exposed member or their supervisor
Alarm Room
102
104.13 If the initial response by the IET (Infection Exposure Team) is not met in 20 minutes, who will serve as the back up IET member.
BSO202
103
105.02 Should a member make a personal long distance call that is billed to the City, it will be the responsibility of the member to complete a “ Phone Call Reimbursement Form” and submit it along with payment to the City Cashier’s Office within ___ working days
five
104
105.02 Requests for station tours; equipment demonstrations or public education classes will be forwarded to ....
FALSE
105
105.02 The setting of the thermostat should be such that the room temperature on average is not below ___°F when using the air conditioner
74
106
105.03 The Assistant Chief over Technical Services will assign an individual to perform a comprehensive review of IT access for key department systems at least once every ____ years.
3
107
105.04 Station visits should be concluded by ...
2200 hours
108
105.04 Any station visit expected to extend beyond 2200 should be approved in advanced by the...
Shift Commander
109
105.05 Individuals wishing to conduct a ride along should notify Dept. Comm. ___ days prior to the ride along
7
110
105.05 For a MFD cadet to do ride along, they must a 2nd year cadet and ___ years or older
16
111
105.07 CSZ is how large of an area?
One square mile
112
105.07 If a hydrant is found inoperable, obtain a ring from the CSU to put on hydrant. Each CSU carries ____ rings.
5
113
105.07 When a hydrant problem exists that requires immediate repair, contact ___ ___ ___ by telephone
B203 Administrative Aide
114
105.07 Technical Services will also audit the Master List of preplans every ____ years and adjust priority revisions as required
5
115
105.07 Technical Service will coordinate and distribute the Low Hazard Occupancies to the ________.
Connectors
116
106.01 For court appearce, the class __ uniform is required.
Class B no tie.
117
106.02 Employee who leaves voluntarily from city within ___ months from date of tuition reimbursement check shall pay city back for reimbursement within last 24 months.
24 or 2 years
118
106.02 An eligible employee may request tuition reimbursement either:
Upfront
or
Upon course completion
119
106.04 Station improvement or furnishings costing more than $___ need approval by all captains assigned to the station on all three shifts, as well as the three B.C.’s
$250.00
120
107.02 Lost, stolen, or damaged fuel cards shall be reported as soon as possible to ...
Resource Management
121
107.05 Individuals scheduled to leave the city on official business using a department vehicle will pick up a credit card from Resource Management and return it within ___ hrs of return.
48 hours
122
107.05 Anyone experiencing a vehicle break down while out of the city shall contact _____ _____ during weekdays.
Fire Maintenance
**contact on duty mechanic after hours
123
107.06 The parade truck can be scheduled up to ___ months in advance.
6 months
124
107.06 The parade truck will only be operated with the ....
City of Mesa limits, unless approved by the Duty Chief
125
107.06 The operating speed of the parade truck shall not exceed a maximum speed of ___ mph
45 mph
126
107.07 Speed Humps will not be placed on _____ & ______ streets.
Arterial & Collector
* *Arterial streets are main streets carrying major flow of traffic
* *Collector on the 1/2 or 1/4 mile alignment. Carry traffic from minor res street to arterial.
127
110.00 HazMat, TRT, Ladder, and E215 requires what minimum % of certified members...
75%
128
110.00 If a member uses sick leave for greater than ____ hours on their assigned shift they will not be eligible for callback of the shift beginning the next morning.
four (4)
129
110.00 An off-duty Captain, or Engineer (if no Captains are available), who is contacted and agrees to put together a stand-by crew, including himself/herself and is not called out, will be compensated at ______ hours straight time pay
two and one-half (2-1/2)
130
110.00 During storm season Captains are to call the _____ office and inform them that they have a crew willing to work.
B203
131
110.00 For late call OT the captain must complete and send email to BC including...
1. Incident number
2. Unit designation
3. Employee numbers
4. Amount of OT
132
110.00 City of Mesa will not be reimbursed by the state for wildland activities less than ____ days.
14
133
110.01 Tele Staff shall receive all vacation requests no later than ___ a.m. the day the vacation is requested.
05:00 am
134
110.01 24-hour vacation requests will be accepted as early as ___ months in advance
six (6)
135
110.01 Less than 24hrs to 6 hours vacation requests will be accepted as early as ___ month in advance
one (1)
136
110.01 A member reporting that they are sick should notify TeleStaff before ___ a.m. and call 480-644-4095 to leave a message for staffing.
5:30 a.m.
137
110.01 Member are not allowed to work more than a sum of ____ hrs in a 96 hr time span without a 12 hr rest period.
84 hrs
138
110.02 All vacant positions will be listed in the Fdshare Drive, under the ____ folder. The BC Aides will maintain this list.
Staffing
139
110.02 The ______ Deputy Chief will review all bid requests, check seniority, and notify member awards spot.
Operations
* Ops DC will notify Emergency Services AC
140
110.02 Special teams positions (HM< TRT< ARFF) will be conducted using ______ bidding.
Seniority
141
110.02 Former certified team members must successfully complete a “Return to Team” competency evaluation within ___ days of being awarded to position.
90 days
142
110.02 Permanent day spots have a minimum commitment of at least ___ years
2
143
110.02 A member who holds a bid spot and is moved to a day position will be allowed to hold their bid for a maximum of ___ years from the switch of their shift to day assignment
3
144
111.01 To assist with funeral planning of a on duty death, Funeral planning officer and others should consult the ____ handbook.
L.A.S.T.
145
Vacation accruals...
0 to 2 years
4.9 hrs a check
7 hrs granted on Jan1
2+ yrs
7. 7 hrs a check
1. 4 on Jan 1
146
24 hr fire can receive IT if they work...
204 hrs in a 27 days
* must work 54hrs in biweekly pay period
147
24 hr sick accruals....
1.4hrs for every 24 hrs worked not to exceed 134.4
