Speaking Notes

Question 1

HOOK + CREDIBILITY

Answer 1

“Glass & gutter” opener — who am I?

“Picture pouring a glass, watching ¹⁄₆ vanish, then paying for the whole thing — that’s today’s water grid. I’m Ian Duff, Product Manager for Xylem Data Lake, and in 15 minutes we’ll see how AI lets utilities keep every drop — and every dollar.”

Mnemonic: Spill → Bill → Ian

Question 2

WHY EVERY DROP MATTERS

Answer 2

16-3-↑ pattern

• 16 % treated water never delivered
• $3.4 B annual non-revenue loss (N. America)
• External pressure ↑ — regs & customer scrutiny rise daily

Mnemonic: 16-3-arrow-up (tap finger thrice)

Question 3

TODAY’S PAIN POINTS

Answer 3

4R’s: Reactive, Rifts, Rows, ROI

1. Reactive — fix leaks after the street floods
2. Data Rifts — AMI, SCADA, GIS in silos
3. Manual Rows — SQL & spreadsheets steal days
4. Fuzzy ROI — hard to tie leaks → dollars → budget

Anchor: Hold up 4 fingers; drop one per point

Question 4

VISION TAGLINE

Answer 4

“From Leak-Chase to Leak-Prevent”

“Our goal: shift utilities from chasing leaks to preventing them — using the data you already own.”

Gesture: Sweep hand backward (chase) then forward (prevent)

Question 5

SOLUTION SNAPSHOT — InsightAI

Answer 5

4 Pillars (U-L-C-Z)

• Unified Data — AMI + weather + GIS, live
• LLM Engine — flags anomalous use
• Clear RCA — plain-English root-cause & next steps
• Zero Hardware — rides existing FlexNet infra

Mnemonic: U-L-C-Z sounds like “You’ll see Zee”

Question 6

HOW IT WORKS — 5-STEP FLOW

Answer 6

“SHIP-T” (Sample-History-Impact-Prompt-Ticket)

1. Samples hourly via FlexNet to Data Lake
2. Compare to History & peers
3. Impact score = leak likelihood + gallons
4. GenAI Prompt crafts action brief & confidence
5. Optional Ticket raised for crews

Memory Palace: Walk through a dock — Ship loading five crates (S-H-I-P-T)

Question 7

MODELED IMPACT

Answer 7

4 Wins (Fast-Save-Roll-Free)

• Fast — detection accelerated by days
• Save — >90 % volume kept on ¼″ leaks
• Fewer truck Rolls — O&M down
• Talent Free — <1 hr/week engineer oversight

Cue: Drum rapid fingers = speed, circle thumb = 90 %, mimic wheel = rolls, show watch = hours

Question 8

ROADMAP & PARTNERSHIP

Answer 8

1-2-3-NOW ladder

• Q3 ’25 Leak Fast-Find MVP
• Q4 ’25 Multi-utility InsightAI
• 2026 Predictive asset health
• NOW — join limited-beta co-innovation

Gesture: Step forward with each rung, finish arms-open “Now”

Question 9

STORY SNAP — THE ¼″ LEAK

Answer 9

“Quarter-inch, Quarter-million?”

“In pilots, a single ¼″ leak cost one utility $240 K a year. InsightAI surfaced it in 48 hours, saving 90 % of that loss.”

Anchor: Show thumb & index ~¼″ apart

Question 10

CALL TO ACTION

Answer 10

“Keep Every Drop”

“Meet us just across the aisle or email ian.duff@xylem.com. Let’s make every drop — and dollar — count.”

Bridge to Q&A: “What would full-spectrum visibility mean for your network?” Mnemonic: Picture water droplet morphing into dollar sign