STAFFING AND SCHEDULING

Question 1

RECEPTIONIST
- to accept/collect specimen
- interview
- log book monitoring
- inputting data in the MIS
- phlebotomy for outpatients
- warding

Answer 1

Job Design

Question 2

• will there be a rotation of job

Answer 2

Job Simplification

Question 3

• adding more tasks

Answer 3

Job Enlargement

Question 4

• adding more responsibility

Answer 4

Job Enrichment

Question 5

• emphasis on degree or difficulty of tasks

Answer 5

Job Enrichment

Question 6

Ex. almost all in px have edema (palpate the vein, suggest technologies; suggest closed system to prevent clotting)

1. Empowering workers to [?] to find [?] of doing the job

Answer 6

experiment
new or better ways

Question 7

Ex. Fistula (arterial puncture in the radial artery)

Encouraging workers to develop [?]

Answer 7

new skills

Question 8

Ex. Warding (instructs too much)

Allowing workers to [?] how to do the work

Answer 8

decide

Question 9

Ex. Self-assessment

Allowing workers to [?] their own performance

Answer 9

monitor and measure

Question 10

• Employee uses a wide range of skills

Answer 10

Skill variety

Question 11

offers growth

Answer 11

Skill variety

Question 12

• Worker is involved in all tasks of the job from beginning to end of the production process

Answer 12

Task identity

Question 13

worker should own the job

Answer 13

Task identity

Question 14

Ex. Newly hired mt - processing should always be involved

Answer 14

Task identity

Question 15

• Worker feels the task is meaningful to organization

Answer 15

Task significance

Question 16

a manager should always emphasize the importance of the job

Answer 16

Task significance

Question 17

• Employee has freedom to schedule tasks and carry them out

Answer 17

Autonomy

Question 18

Ex. Warding - they know what to do and they are free to do their job

Answer 18

Autonomy

Question 19

• Worker gets direct information about how well the job is done

Answer 19

Feedback

Question 20

Experienced meaningfulness of the work

Answer 20

Skill Variety
Task Identity
Task Significance

Question 21

Experienced responsibility for the outcomes of the work

Answer 21

Autonomy

Question 22

Knowledge of the actual results i=of the work activities

Answer 22

Feedback

Question 23

[?] Work Motivation
[?] Work Performance
[?] with the work
[?] and Turnover

Answer 23

High Internal
High-Quality
High Satisfaction
Low Absenteeism

Question 24

The process by which managers decide how to divide tasks into specific jobs.

Answer 24

Job Design

Question 25

The appropriate division of labor results in an effective and efficient workforce

Answer 25

Job Design

Question 26

➢ ➢ The process of reducing the tasks each worker performs.

Answer 26

Job Simplification

Question 27

Too much simplification and boredom results.

Answer 27

Job Simplification

Question 28

Increasing the number of different t division of labor

Answer 28

Job Enlargement

Question 29

Increasing the degree of responsibility a worker has over a job

Answer 29

Job Enrichment

Question 30

Empowering workers to experiment to find [?] of doing the job

Answer 30

new or better ways

Question 31

Encouraging workers to develop new [?]

Answer 31

skills

Question 32

Allowing workers to [?] how to do the work

Answer 32

decide

Question 33

Allowing workers to [?] their own performance

Answer 33

monitor and measure

Question 34

Employee uses a wide range of skills

Answer 34

Skill variety

Question 35

Worker is involved in all tasks of the job from beginning to end of the production process

Answer 35

Task identity

Question 36

Worker feels the task is meaningful to organization

Answer 36

Task significance

Question 37

Employee has freedom to schedule tasks and carry them out

Answer 37

Autonomy

Question 38

Worker gets direct information about how well the job is done

Answer 38

Feedback

Question 39

Function : how Group of people, working together, who possess similar skills or use the same kind of knowledge, tools, or techniques to perform their jobs

Answer 39

Grouping Jobs into Functions

Question 40

Functional Structure : An [?] composed of all the departments that an organization requires to produce its goods or services

Answer 40

organizational structure

Question 41

Advantages Encourages [?] from others doing similar jobs. Easy for managers to [?] workers. Allows managers to create the set of [?] they need in order to scan and monitor the competitive environment

Answer 41

learning monitor and evaluate functions

Question 42

Disadvantages Difficult for departments to [?] with others. [?] with own department and losing sight of organizational goals.

Answer 42

communicate Preoccupation

Question 43

The important steps involved in the process of an organization is the determination of [], the grouping of [?], assignment of [?] to persons, delegation of [?] and creating [?].

Answer 43

objectives activities duties authority authority relations

Question 44

[?] is one of the important managerial functions which is concerned with the assessment of the manpower requirement and selection of personnel, training and development or personnel and periodic appraisal of the performance of the personnel.

Answer 44

Staffing

Question 45

Every manager at all levels has the responsibility for the efficient execution of [?].

Answer 45

staffing function

Question 46

However, to assist the manager, some of the staffing functions are assigned to a specialized agency known as the [?].

Answer 46

human resource management